Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,097 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Ross Handling Ltd:

At Ross Handling, our priority is helping you find the perfect solutions for your material handling needs. Whether you're searching for the ideal castors, wheels, or any other product in our extensive range, our team is here to assist you every step of the way. We believe in making your shopping experience as seamless as possible, with expert advice just a click and phone call away. Let us help you get the job done efficiently and effectively!

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of products. Mediocre delivery considering cost.”

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Posted 2 years ago

Thank you for your feedback, John! At Ross Handling Ltd, we really do care about customer satisfaction and we work hard to make sure our customers have a great experience. We are glad to hear that you are happy with our services. We strive to deliver quality products and to provide reliable customer service. If you ever need any help, don't hesitate to reach out and we will be happy to assist you. Thank you for being a valued customer!

Posted 2 years ago

“I recently bought a set of replacement wheels and front castors for a wheelchair. I'm happy with the products, the prices and the prompt delivery. I was a bit surprised when the wheels arrived. The surprise arose from the lack of detailed descriptions or photos on the Ross Handling website. This is possibly attributable to the fact that their primary target market is B2B. The wheelchair wheels appear to be nylon, rather than the more conventional wire-spoke wheels.”

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Posted 2 years ago

Thank you so much for your 4 star rating of Ross Handling Ltd, Dan! We sincerely appreciate your continued patronage and support. I'm glad to hear that you're happy with the products, prices and delivery, and it's wonderful that you've been a returning customer. We agree that our website could use more detailed descriptions or photos; however, due to the fact that we target the B2B market primarily, we haven't been able to make any changes to this yet. Thank you again for the rating and for being a returning customer.

Posted 2 years ago

“Sent an invoice, sent many emails about the DLP delivery and to the point of a time, however here I am a week later, and no goods. So hard to review the simple parts ordered and paid for, but service and reply to my query about the whereabouts of the goods = Zero”

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Posted 2 years ago

Thank you for taking the time to review Ross Handling Ltd. We appreciate your feedback and we apologize for the inconvenience caused by our failure to meet your expectations. We understand it was frustrating to be sent an invoice, have several emails sent out with regards to the delivery but then to get no goods a week later. Can you please let me know where these emails have been sent to? We would like to make things better for you. I can see the parcel has been sent out but DPD as promised but they have been unable to locate you so the parcel is returning to us.I will get this resent out to arrive with you asap. Apologies for any inconvenience caused

Posted 2 years ago

“Prompt delivery of quality items. Great doing business.”

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Posted 2 years ago

“Verry good service will shop with you again thank you but i hhad numeres times given to me resulting in me having þo go to DPD to get my parcil at 2100 hrs That night or thay would deliver It the following monday i would Not youse DPD if you want. Your costermers to deal with you Again reagards William Goodall”

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Posted 2 years ago

“What I wanted, came quickly.”

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Posted 2 years ago

“Very robust product”

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Posted 2 years ago

Thank you for your 5 star rating of Ross Handling Ltd, Robert - we really appreciate your kind words and are delighted to hear that the products we provide are "Very robust"!

Posted 2 years ago

“The castors and caps I bought form here are great and will look even better on the unit I have to use them on”

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Posted 2 years ago

Thank you so much for your 5 star rating of Ross Handling Ltd, Aaron! We are so happy that you're enjoying the castors and caps you bought from us. It's great to hear that they look even better on the unit you're using them on - we appreciate your feedback!

Posted 2 years ago

“Excellent online service with lots of information available about the product and the product was delivered very quickly. Live chat was available but the online information was so clear I didn’t actually need to use it! I would happily purchase from you again.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Ross Handling Ltd! We are so glad to hear that our online service provided you with the information you needed and that your products were delivered quickly. We are especially thankful that you would consider purchasing from us again! We always appreciate loyal and returning customers!

Posted 2 years ago

“Gear is in perfect condition and everything handled perfect by your staff and I'm glad I could talk to a person on phone.”

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Posted 2 years ago

Thank you Robert for your 5 star rating of Ross Handling Ltd! We are delighted to hear that the gear was in perfect condition and your experience with our staff was pleasant. We are especially thankful for your loyalty as a repeating customer!

Posted 2 years ago

“excellent casters thank you”

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Posted 2 years ago

Thank you so much, Eileen, for your excellent 5-star rating of Ross Handling Ltd. We are very glad you appreciate our excellent casters and we appreciate your returning patronage.

Posted 2 years ago

“Excellent product and superb company. They kept me well informed about delivery and thr hoods came exactly as described.”

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Posted 2 years ago

Thank you Mel for the 5 star rating of Ross Handling Ltd! We're delighted to hear that you had an excellent product and superb company experience. We strive to provide a quality service and appreciate your repeat custom.

Posted 2 years ago

“Excellent service on website. Clear and easy to order.”

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Posted 2 years ago

Thank you so much for your 5 star rating, David! We really appreciate it. We are delighted to hear that you found our website's service excellent and ordering to be clear and easy. We also appreciate you as a repeating customer. Thank you!

Posted 2 years ago

“Good company to deal with. Will definitely use again”

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Posted 2 years ago

Thank you so much John for your wonderful 5 star rating of Ross Handling Ltd. We are delighted to see that you had a great experience with us and that you would consider using us again. Thank you for being a loyal and repeating customer - we really appreciate your business!

Posted 2 years ago

“good company to deal with”

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Posted 2 years ago

Thank you Paul for giving Ross Handling Ltd a 4 star rating! We're glad to hear that you've had a good experience with us as a repeat customer. We strive to provide top-notch service and it's great to know that you feel good about doing business with us and deem us to be a good company to deal with. Thank you again for your kind words and your continuing business.

Posted 2 years ago

“My purchase was a disaster. Finally ended up with one more wheel than I ordered, but not when I kneaded it. Or when I was promised it. People on the phone are lovely, but nothing happens after that.”

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Posted 2 years ago

Dear Barry, Thank you for letting us know about your experience with Ross Handling Ltd. I apologize that your purchase ended up being a disaster and that you received one more wheel than you ordered. I understand that the people on the phone were lovely but nothing seemed to happen afterward. I'm sorry that things didn't turn out the way you had hoped for. Is there anything I can do to make things easier for you and to ensure that this kind of experience does not happen again in the future? Thanks again for taking the time to let us know about your experience.

Posted 2 years ago

“The service was good. The solid wheelbarrow wheel turned out to need spacers which was a nuisance.”

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Posted 2 years ago

Thank you David for your 4 star rating of Ross Handling Ltd. We appreciate your loyalty and are glad to hear that you found our service to be good. We apologize for the inconvenience of needing spacers for the wheelbarrow wheel, and thank you for being a repeat customer.

Posted 2 years ago

“Good price, kept well informed, great service”

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Posted 2 years ago

Thank you so much, Paul, for your 5 star rating of Ross Handling Ltd! We really appreciate you taking the time to leave such wonderful comments. It is especially meaningful coming from a repeating customer like yourself. Thank you for your continued support!

Posted 2 years ago

“The beach walker that I bought is life-changing for me. Ross Handling advised me that the cheaper version was all I needed, which I thought was remarkable. The instructions for the part assembly were easy to follow and I managed it by myself. However, I didn't tighten the fixings sufficiently and lost a screw and a nut on the first outing. Standard fittings, so easy to replace, but it would be a good idea to include some spares. Kind regards Rachel Hillier”

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Posted 2 years ago

Thank you Rachel for your tremendous 5 star rating and generous choice of words. We’re pleased to have you as a returning customer and that the beach walker you bought from Ross Handling Ltd has been life changing for you. We'll take your advice and add some spare parts for the assembly of similar items. Thank you again for your continued trust in our services.

Posted 2 years ago

“Ross we not able to supply the type of castor I required. Wasted £ buying the casters they specified based on the photos I sent them. Will not be using them again.”

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Posted 2 years ago

Thank you so much, Ruth, for taking the time to provide feedback on Ross Handling Ltd. We are very sorry for the unfortunate experience you had when trying to get the right castor for you. We understand the frustration and inefficiency that comes with having to purchase a new casters that we suggested based on the pictures you've sent us. We apologize for not being able to supply you with the caster that you required. We would really appreciate it if you could tell us how we can make it better for future customers. Please let us know if you ever need anything else and we would be more than happy to accommodate. Once again, thank you for providing your feedback.

Posted 2 years ago

Ross Handling Ltd is rated 4.8 based on 10,097 reviews