Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our delivery did not arrive on the day scheduled, despite the delivery team realising the delivery obligation was not going to be possible due to a tenuous excuse of their "vehicle catching fire?"earlier thatday we received no call to advise. The failure to deliver caused my wife inconvenience having to take annual leave to await the delivery twiceover and no compensation by room to grow was offered despite being requested - not even reimbursement for the delivery cost.”

Helpful Report

Posted 8 years ago

Thank you for your comments. Delivery of your order was completed by a third party carrier company who unfortunately experienced a serious issue with the vehicle/contents on the day of your delivery. We apologise you didn't receive a call about this but we hadn't been made aware - had we known, we would have called you without delay. Unfortunately, this event was outside of our control and we took steps to minimise the effect of the delay. Apologies again for any inconvenience caused to you and your family. Best Wishes, RTG.

Posted 4 years ago

“Faultless service. Knowledgeable and promptly responsive to queries. Price matched within hours.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG. We always aim to price match where we can and we were more than happy to help you with your order. Best Wishes, RTG.

Posted 4 years ago

“I just wanted to say a huge thankyou for the service provided in purchasing the Solitaire White Bunk Beds, which you price matched with no quibble. Not only was the service second to none from yourselves but also the two delivery guys were great. There was no dump and run like others, they took their time with us to complete the delivery paperwork, explaining to document the tears in the boxes etc and to ensure we documented that we would not be putting these together until the new year. Excellent service all round. I just hope the beds live up to our expectations in the New Year.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG. We work hard to deliver the best possible experience so we are over the moon to receive your wonderful comments. I will be sure to pass on your comments to both the customer service and delivery team. Thanks so much and Best Wishes, RTG.

Posted 4 years ago

“Having bought three beds from three different suppliers, I have the following observations. Whilst I am happy with the quality of the product, compared to the other two beds I purchased, this bed was over priced with a long lead time for delivery.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review. Your feedback helps us to review our product offering and we will pass on your feedback to the manufacturer. Best Wishes, RTG.

Posted 4 years ago

“Delivery relatively quick for size of product. Delivery & build men very nice.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG. We appreciate hearing about your experience. Best Wishes, RTG.

Posted 4 years ago

“Great communication about the delivery and time of delivery”

Helpful Report

Posted 8 years ago

Thank you for leaving a review of our services. Kind Regards, RTG.

Posted 4 years ago

“The bed looks fantastic, is well made and was assembled promptly!”

Helpful Report

Posted 8 years ago

Thank you for sharing your experience - it is great to receive your review and super to hear that you have rated the home assembly service so highly and are enjoying your new Acacia Bibop Bunk Bed. Best Wishes, RTG.

Posted 4 years ago

“Excellent customer service bed arrived very quickly. My daughters love their new bed”

Helpful Report

Posted 8 years ago

Thank you for taking the time to share your experience. It is wonderful to receive your review about our services and Tam Tam 3 White / Grey Bunk Bed. We're delighted to hear that daughters love their new bunk bed. Best Wishes, RTG.

Posted 4 years ago

“Fast delivery and good solid product. Took a long time to put together (two people, about 5-6 hours total) but really pleased with the look and the sturdiness. And happy we can separate to use in separate rooms in future.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review of our services. It is great to receive your comments. Best Wishes, RTG.

Posted 4 years ago

“Product is fantastic - my kids love the bunks. The delivery however was the worst I've ever had. It arrived quickly, but with the rudest driver who swore at my wife, damaged the boxes and then when I turned up, told me to f**k off. Be aware that you might need someone in the house to lift the products - the driver insisted on leaving our bunks in the front garden. In defense on the company, they assured me that he was removed from duty and gave me a voucher as compensation. I would certainly use Room to Grow again. I'd just cross my fingers that the driver was a human this time.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We, as did our delivery company, treated this matter very seriously and we apologise again for this unacceptable behaviour. We do hope you give us another chance in the future. Best Wishes, RTG.

Posted 4 years ago

“Delivery arrived on my chosen day with a call half an hour beforehand. Quality of product is good & there was nothing missing.”

Helpful Report

Posted 8 years ago

Thank you for sharing your experience with RTG. We are over the moon to receive your comments and highest rating for both our service and Solitaire White Midsleeper with Navy & Red Tent. Best Wishes, RTG.

Posted 4 years ago

“Slow, disorganised delivery where the bed and mattress were delivered on separate days although they were supposed to be together and then the mattress delivery driver refused to take it to the room as advertised. Damaged bed part took 2 weeks and constant chasing of disinterested staff to get replaced. I would not purchase from this retailer again.”

Helpful Report

Posted 8 years ago

Thank you for your comments. As you ordered the mattress separately to your bed, the two items were delivered a day apart. The delivery team did their best to tie up the delivery of your two items to be on our around the same time as your bed. We are sorry that you had a damaged part and the warehouse despached this to you once it had arrived from the factory. We do pride ourselves on customer satisfaction and quality of service and we are sorry to hear that we didn't meet your expectations on this occasion. Best Wishes, RTG.

Posted 4 years ago

“Lovely product and excellent service. I had bo idea that assembly was included in the purchase price. Disposible light not so good.”

Helpful Report

Posted 8 years ago

Thank you for your lovely review. Normally, assembly is an extra - the delivery team were seemingly in a generous mood when they delivered and assembled your bed. We're delighted that you have rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“Great service and quality product.”

Helpful Report

Posted 8 years ago

Thank you for rating our service. It is great to hear from you. Best Wishes, RTG.

Posted 4 years ago

“Prompt delivery, arranged at a time to suit me, and the bunk beds are well made, good quality. Children are over the moon with them!”

Helpful Report

Posted 8 years ago

Thank you for leaving us a 5-star review. It is wonderful to receive your comments about our service and your new Solitaire White Bunk Beds. How lovely to hear that your children are over the moon with their new bed. Best Wishes, RTG.

Posted 4 years ago

“Website and initial customer service was fine, but stated product would be available w/c 24th Oct, and still not received it now on 11th Nov. No communication to inform and apologise for the delay from Room To Grow. When I have contacted them to chase up the order, the person I spoke to was pleasant, and said she would chase up with Stompa and get back to me, and I got no call to say they had done this. Tried Stompa direct who said they had passed my order to a delivery company, but could see no delivery date yet on the system, but promised to 'investigate'. Finally after another 2 days, got call from the delivery co to say delivery Mon 14th - hopefully it will come then. I am disappointed by the delay, but understand these things happen, so I am more disappointed by the lack of communication, leaving me wondering and chasing for my son's eagerly awaited birthday present.”

Helpful Report

Posted 8 years ago

Thank you for your comments. Stock delays are unfortunately out of our control and as detailed on our website and order confirmation, stock was estimated to be available w/c 24.10, so between 24-28.10. Delivery was estimated to be 10-15 working days once stock was available. Stompa have their own delivery team and booked in your delivery at the first possible date within the estimated delivery timescale. We do take on board your comments and will pass these on to Stompa. We hope that you and your son are enjoying your new furniture. Best Wishes, RTG.

Posted 4 years ago

“Easy to buy online. Good delivery service ( on time and as arranged). Fab product, super easy to assemble. Slightly bad paint work finish in places which dissapointed us but overall we love the bed- sturdy & safe.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and telling us about your experience. Your furniture should arrive in perfect condition. I have checked your order and couldn't see any notes relating to this. Please do contact our customer services team on 0333 006 3096 or email support@roomtogrow.co.uk if you wish to discuss this matter. Best Wishes, RTG.

Posted 4 years ago

“Great beds easy to deal with and reliable”

Helpful Report

Posted 8 years ago

Thank you for leaving a 5-star review of our services. We are delighted to hear from you and appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“The quality of the beds is brilliant I am really impressed compared to some others that we look at even higher priced beds. The communication via email and on the phone was really good too. The only issue I had was with the delivery company but wouldn't stop me from buying from room to grow again.”

Helpful Report

Posted 8 years ago

Thank you so much for taking the time to leave a review for RTG. We appreciate hearing about the good service you have received - it's a shame to hear that this level of service this wasn't extended to the delivery of your furniture. If you would like to discuss this with our customer services team then please contact support@roomtogrow.co.uk or call 0333 006 3096. Best Wishes, RTG.

Posted 4 years ago

“The product quality is very poor; the desk was delivered late and to the wrong house (without telling me so I had to chase them) and the chest of drawers is made of such soft timber that the fixing screws won't bite and I now have to go out and buy my own fixings. On top of that it has taken at least 12 hours of work to put this together - there's flat pack and then there's self manufacture. Two people are needed for he bed and ideally Ben of them enjoys carpentry! I would not purchase this product again.”

Helpful Report

Posted 8 years ago

Thank you for your comments. Stock delays and the delivery issue you experienced was unfortunately out of our control, but we understand your frustration and have expressed your dis-satisfaction to the third party delivery team. Please accept our sincere apologies. Thank you for alerting us to the issues you have also experienced with the fixings. I have checked your order and cannot see any notes relating to this - please contact customer services on support@roomtogrow.co.uk and we'd be more than happy to help. Please be assured that the manufacturer has sold thousands of this product across Europe and it comes highly recommended. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews