We have had an awful time trying to get a mid sleeper bed delivered after buying it and waiting for it to come into stock. The bed came in multiple boxes. First we were sent two of the same box and some of the boards had damage on them. The company did let us keep the repeated second box in order to replace the damaged parts that came in the first box. When we tried to get the correct box sent, another incorrect box was delivered. The correct box was finally sent but the whole thing took three weeks. When I asked RoomtoGrow for some compensation for the inconvenience (we had cleared our child’s bedroom and set aside a weekend to build the bed which we then couldn’t do) they blamed the errors on the delivery company and offered to refund us the delivery charge which was less than £10.