The operator was very good and inspired me to book. However no deposit was taken from my credit card and my booking confirmation showed no money paid. After 8 days I telephoned as I was concerned my booking was not secure. I was informed by a different operator that they had computer problems. She took my deposit and said an amended booking confirmation would be with me that afternoon. Nothing happened for two days but I noted a deposit had gone onto my account. I therefore had to again ring to yet another operator who sent the confirmation as I was on the phone to her. Pretty poor that I as a customer should chase a company to take my money and get peace of mind.