River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are disappointed that we still have not received any documentation. We booked last Friday. Patricia Wilson”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for your review, I have checked your booking and noted that Dom Crockett has ordered your paperwork. Invoices can take up to 28 days to arrive after the booking has been made. Kind Regards Customer Relations Manager

Posted 9 years ago

“Every dealing/booking with River Voyages has been great so far . Michelle Clarke has been the agent I have dealt with mainly over the years and she has made it an enjoyable experience.”

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Posted 9 years ago

“Punctual, efficient help and advice to accommodate our requests, very satisfied thank you”

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Posted 9 years ago

“Excellent service”

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Posted 9 years ago

“Friendly, helpful and knowledgeable.”

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Posted 9 years ago

“Did not give information vital to me as it turned out before I booked the cruise”

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Posted 9 years ago

Dear Mrs Stevens, I have responded to your review. Please let me know if you need any further assistance. Kind Regards Lynsey Smith

Posted 9 years ago

“I preferred to correspond via e mail. This seemed to be a problem for your call centre and I was constantly asked unnecessary questions about preferences when I had stated these facts in the very first enquiry via your web site contact form.”

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Posted 9 years ago

Dear Mrs Kirkup, thank you for your feedback. I have added your request on to your booking. I am sorry for any inconvenience caused. Kind Regards, Michelle Payton

Posted 9 years ago

“We were offered a variety of options and feel comfortable with the cruise we have chosen.”

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Posted 9 years ago

“Very helpful throughout the procedure, every detail explained.”

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Posted 9 years ago

“Great service, we are in New Zealand booking a river cruise in France, great service and communication.”

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Posted 9 years ago

“Very pleased with the service, very helpful and informative.”

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Posted 9 years ago

“booked with confidence and looked after by your staff”

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Posted 9 years ago

“Actually enjoyed the experience, you made it easy very nice people to deal with . Thank you”

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Posted 9 years ago

“We dealt with Erin who was extremely efficient and friendly. She called when we emailed and always kept us informed on everything she was doing”

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Posted 9 years ago

“I found Katy Porter extremely helpful”

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Posted 9 years ago

“Came across this internet company by chance and have had good service from them. I sure will be using them again. RG Weymouth.”

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Posted 9 years ago

“We were very happy with the clear and knowledgable advice given to us when booking our Holiday with Erin Madin . Thank you. Yours sincerely Vernon Cumpstey”

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Posted 9 years ago

“I have booked a few river cruises now with River Voyages. I have been very satisfied with the service. A young lady called Emma Taylor has done the bookings for us in the past, I have found her very helpful & very prompt. Kind Regards Kevin Pilling.”

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Posted 9 years ago

“The operator was very good and inspired me to book. However no deposit was taken from my credit card and my booking confirmation showed no money paid. After 8 days I telephoned as I was concerned my booking was not secure. I was informed by a different operator that they had computer problems. She took my deposit and said an amended booking confirmation would be with me that afternoon. Nothing happened for two days but I noted a deposit had gone onto my account. I therefore had to again ring to yet another operator who sent the confirmation as I was on the phone to her. Pretty poor that I as a customer should chase a company to take my money and get peace of mind.”

Helpful Report

Posted 9 years ago

Good Afternoon Mr Cooper I am extremely sorry that you have to chase us to make a payment on your river booking. I will look into the points raised. Please rest assured that this incident is very rare and I want to understand why this has happened. I hope you have a lovely holiday and thank you for your feedback. Lynsey Smith

Posted 9 years ago

“Excellent service. Covered everything clearly and with a pleasant manner. Highly delighted.”

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Posted 9 years ago

River Voyages is rated 4.8 based on 1,977 reviews