River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and good advice from the concierge allowed us to accommodate our 45th wedding anniversary.”

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Posted 8 years ago

“Very smooth booking from helpful concierge.”

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Posted 8 years ago

“Prompt response to my email helped me to match a cruise booked by American friends even when it was showing as 'sold out' on website. Even managed to get the exact class of cabin I wanted. Happy people all round. Thank you.”

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Posted 8 years ago

“Booking was very satisfactory. Since then I have sent emails to Sue Parker because I have received no further information. I need to know the flight times, and when you want the rest of the money. Surely there should be some documents to be sent to me.”

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Posted 8 years ago

“They answered all my questions which were many and came up with a suitable package”

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Posted 8 years ago

“Helen is lovely organising our river cruise especially because of my husband needing a scooter whilst away”

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Posted 8 years ago

“Thorough and courteous service. Made some movement to meet my price expectations”

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Posted 8 years ago

“Emma tried very hard to find exactly what we wanted.”

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Posted 8 years ago

“Excellent communication via email and telephone”

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Posted 8 years ago

“Good price and consultant Emma Gray is exceptional for giving good advise and comparing prices for other cruise liners”

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Posted 8 years ago

“Simon was most helpful and patient. I have been on many cruises but this was easily the least stressful to book. I would like a Celebrity Cruises brochure as I've never been with them before.”

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Posted 8 years ago

“I find the process of booking with River Voyages to be very easy. Cruise concierge Dominic Crockatt is very helpful in getting us the type of holiday we are looking for.”

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Posted 8 years ago

“I'm naturally happy”

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Posted 8 years ago

“Very pleasant chap on the phone, thorough and polite and made sure I understood fully before taking payment for my trip. I have not had the need to contact him again but I have his number should any queries arise”

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Posted 8 years ago

“I booked for a third time with emerald Who is part of river voyages and every time they have been so friendly and nothing a bother for them .”

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Posted 8 years ago

“Susan dealt with my difficult enquiry, quickly and efficiently and found us a river cruise we are very much looking forward to.”

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Posted 8 years ago

“Our telephone concierge Emma listened very well and was extremely helpful in finding a cruise to meet our specific needs.”

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Posted 8 years ago

“I have been on the emerald sun twice on the Danube so thought we would try France next year because both cruises were fantastic.”

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Posted 8 years ago

“We experienced our river cruise with Emerald Waterways in April this year. We did our booking through yourselves and was so highly delighted with the experience. Erin was so very helpful - we were kept up to date with everything that needed to know. We were so confident with River Voyages and their service that we have booked again with yourselves on another Emerald Cruise next year.”

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Posted 8 years ago

“I as very happy with the original booking- courteous and efficient. However, VERY disappointed with the outcome of my complaint viz a viz the cost of the cruise compared to my friend's booking!”

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Posted 8 years ago

River Voyages is rated 4.8 based on 1,977 reviews