River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how River Voyages made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and pleasant service-Emma could not have been more helpful.”

Helpful Report

Posted 8 years ago

“"Cruise Concierge" friendly and efficient. Paperwork is fine without any errors. Bit disappointed with not receiving cabin originally promised but we're sure that the holiday will meet or exceed our expectations.”

Helpful Report

Posted 8 years ago

“Hi I initially spoke to Simon who checked numerous cruises and companies to find the cruise that met my requirements and was most helpful, after booking I was given the No. of Stephanie a cruise concierge who was also extremely helpful they made booking the holiday so easy. Thank you D Guy”

Helpful Report

Posted 8 years ago

“I was very pleased with the helpful assistance given to me in finding the optimum choice for my desired cruise. I would certainly use you again.”

Helpful Report

Posted 8 years ago

“Difficult to get enough information without a brochure. Fairly easy to book but further information on flight times and transfers was not available.”

Helpful Report

Posted 8 years ago

“I would definitely recommend rivervoyages.com to my friends. I've received an excellent service from you. Sue Thomas has been brilliant she's found me the cruise I wanted for the price I wanted. She was prompt in replying and answered all my question, what a lovely helpful Lady thank you Sue x Jan Bridgeman”

Helpful Report

Posted 8 years ago

“Dealt with Sue Thomas who I thought was very good.”

Helpful Report

Posted 8 years ago

“Quick reply, straight through to someone, no passing round a million and one automated options so GOOD start! Erin was able to give me a cheaper price on the holiday I wanted than the company it was with had quoted me. She called back when she said she would after finding some extra info for me, really pleased with service and they were friendly, polite and easy to talk to. Putting RiverVoyages on my favorites list!”

Helpful Report

Posted 8 years ago

“Dealt with Erin Madine and found her to be very knowlegeable, friendly and helpful. It was a pleasure dealing with her and one of the reasons why I booked this river cruise with your company. If the Thomas Hardy cruise is as good as her service I will be well pleased.”

Helpful Report

Posted 8 years ago

“The whole experience of booking the cruise was excellent due to the lady who booked it for me as she was very professional and knowledgeable.”

Helpful Report

Posted 8 years ago

“Helen is the lady we spoke to. Because I was very particular what I wanted, we gave Helen a rather difficult time. But she was very helpful and kind and after several telephone calls. Helen managed to give us the holiday I was looking for. I would certainly recommend you to our friends. Peter Cranage”

Helpful Report

Posted 8 years ago

“Both my wife and I enjoyed our very first river voyage with Viking and we are both very impressed with the way our trip was organised and our wonderful we found all the crew on the river longship : Kara: and we can not praise the crew or the Captain for the way we were both treated my wife has some difficulty walking and the staff as a whole were absolutely wonderful and the admin staff were very helpful with any querries I had and they were dealt with within 24 hours . I have reccomended viking river cruises to all my freinds and family , and have already booked our next cruise for the 27th /9/16 to buderpestetc,”

Helpful Report

Posted 8 years ago

“Our concierge Gillian Stark was very friendly, knowledgeable and helpful. She responded to our questions quickly and helped us to tailor the exact holiday we wanted.”

Helpful Report

Posted 8 years ago

“Thank you so much Susan Burton, for helping me book the river cruise for my self and a friend.This is the first time we have used your services but it will not be the last. Enjoyed talking to Susan, very polite and obliging person. Take care of staff like this, they are quite rare.”

Helpful Report

Posted 8 years ago

“Erin gave me excellent service. She followed up every question I asked her and always answered with a smile in her voice. Very efficient,”

Helpful Report

Posted 8 years ago

“Just booked a 7 night cruise from Amsterdam to Basel, all very easy. Emma was the person who did the booking, she was very helpful, efficient and knew what she was talking about. Very well done Emma, a big thumbs up from me. Many thanks.”

Helpful Report

Posted 8 years ago

“The care which the concierge gave to finding a holiday for me was excellent. She found a lovely cruise.”

Helpful Report

Posted 8 years ago

“Contact with the staff was really good, only issue is that we were told confirmation email would be received same or next day, 2 days later and so far not received.”

Helpful Report

Posted 8 years ago

“The number of days advertised was 7 and the voyage turned out to be only 6, which was very poor. Simon did not seem to know that there were excursions incuded, but he sorted it out and was polite and patient.”

Helpful Report

Posted 8 years ago

Thank you for your review. I Can only but apologise for the error with the advertisement. I have also fed this back to Simon, so he is aware, Thanks again Lynsey Smith Customer Relations Manager

Posted 8 years ago

“we could not have wished for a better service for our river cruise, it was all explained in a way that we could understand what we was under taking when booking the river cruise, and quick return with the paper work ,many thanks graham and barbara poundall”

Helpful Report

Posted 8 years ago

River Voyages is rated 4.8 based on 1,977 reviews