River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. We were given plenty of time to ask the questions we wanted and there was no pressure. Very friendly staff.”

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Posted 8 years ago

“The service I received from River Voyages in booking a river cruise from Prague to Paris, starting 26 July 2016, was very good, and the Concierge who managed my booking was extremely helpful. Leading up to my departure, I had cause to directly contact the cruise company, Avalon, to reslove 2 separate issues which Avalon said they would address. Regrettably the matters were not addressed timeously, and it took further interventions to resolve the issues. In summary, I have been completely unimpressed with Avalon's performance and administration. It is not a company I would use again.”

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Posted 8 years ago

“Excellent service and will definitely return thanks to your wonderful helpful staff.”

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Posted 8 years ago

“Excellent efficient service and dedication.”

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Posted 8 years ago

“The agent who dealt with our enquiry was Emma Gray. She was obviously very knowledgeable about the cruise that we chose and provided comprehensive information on the cruise plus alternatives that were put to her. The price quoted was actually even more competitive than one from a Viking representative plus she more au fait than him even though the details were more complicated.”

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Posted 8 years ago

“Excellent assistance rom your ladies. They could not have been more helpful”

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Posted 8 years ago

“Very good service, Giiian was very informative and efficient.”

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Posted 8 years ago

“I was put through to a helpfull lady called Emma. This was our first European river cruise booking and we primarily wanted a Rhine trip within 2 months. She managed to book us on a suitable cruise even though all seemed to be booked up. Thanks for that making it a good start to our holiday.”

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Posted 8 years ago

“excellent help from Erin Madine”

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Posted 8 years ago

“Problems corrected very quickly so all is now fine.”

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Posted 8 years ago

Dear Mrs Jackson Thank you for your review, Here at River Voyages we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you, and I would like to apologise for the clerical error on your paperwork. Please do not hesitate to contact me if you have any further queries. Kind Regards Customer Relations

Posted 8 years ago

“After some confusion over airports your representative was a great help. Regards, Richard Catling”

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Posted 8 years ago

“Easy to book over the net and all queries promptly answered.”

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Posted 8 years ago

“Sue Thomas was very helpful. She managed to get us a great deal on our viking cruise. I have already passed her tel. no. to a friend of mine”

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Posted 8 years ago

“I still have unanswered queries, although getting many acknowledgement emails, no answers to my questions after 8 days.”

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Posted 8 years ago

“Jill was a fantastic help.”

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Posted 8 years ago

“I was very pleased with the service. The ideal holiday was found for us in a few hours whereas I had spent days looking for something suitable. I will certainly use the company again in the future. All the information we needed to book was quickly supplied and followed up.”

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Posted 8 years ago

“Great service, we were very late booking but that was no problem for the River Voyages team. Well done all.”

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Posted 8 years ago

“Extremely helpful. Listened carefully to my requirements and telephoned back as arranged with a suggestion that perfectly fitted my needs.”

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Posted 8 years ago

“So far been impressed with the attention and help given by Donna in helping us decide on the booking Regards Bryan anderson”

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Posted 8 years ago

“Excellent and patient representative Sue Thomas who provide the cruise which we required, recommend the Company only hope that Avalon perform to the same exemplary level.”

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Posted 8 years ago

River Voyages is rated 4.8 based on 1,977 reviews