River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,983 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,983 reviews

Customer Service
Communication Channels	Live Chat, Telephone

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A helpful discussion from a VERY enthusiastic contact person.”

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Posted 9 years ago

“Gillian Stark was a very helpful concierge who answered all our queries to book an exciting river cruise.”

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Posted 9 years ago

“Emma Gray, Cruise Concierge, very clear, polite and helpful. Also her colleague, Erin Madine, Only blip so far we received an email confirmation - which I now know is a copy from Riviera to River Voyages. The information on this confirmation appeared to have several discrepancy, ie my address, total cost, telephone number, etc. I telephoned you office and was assured this is only a copy of details which you receive. Would be better if I had not received copy of email as this caused much confusion. Hopefully now all sorted by Sophie at your offices.”

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Posted 9 years ago

“prompt response to requests, did best to provide us with best option, albeit somewhat expensive. It will be our second river cruise this year.”

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Posted 9 years ago

“Erin was good, and helpful and listened to my requirements and acted on this (being helpful, professional but not pushy).”

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Posted 9 years ago

“The start was poor in that I made an email enquiry that was not followed up by the promised telephone call. However I then rang and was dealt with very graciously and efficiently by Erin Madine.”

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Posted 9 years ago

“Arranged a cruise for the correct time and price”

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Posted 9 years ago

“The staff where very polite and very informative”

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Posted 9 years ago

“Took the trouble to cover most aspects and check I was happy about them”

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Posted 9 years ago

“I cannot comment until I have received the holiday which you have advised me on.”

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Posted 9 years ago

“Clear and concise. A very pleasant and helpful concierge”

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Posted 9 years ago

“By giving me good price.”

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Posted 9 years ago

“The booking was made efficiently and cheerfully!”

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Posted 10 years ago

“Booking (with Gillian Stark)went smoothly on the telephone, during which time we found a 10% discount pop up online. This was duly applied and we are now looking forward to our Christmas Holiday aboard the ms Serenity.”

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Posted 10 years ago

“Called back at the time requested and was polite and helpful. Made sure that I had all the information necessary.”

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Posted 10 years ago

“Quick accurate response. Nothing too much trouble.”

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Posted 10 years ago

“Customer service is very willing to help you find your vacation.”

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Posted 10 years ago

“The service I received from River Voyages in booking a river cruise from Prague to Paris, starting 26 July 2016, was very good, and the Concierge who managed my booking was extremely helpful. Leading up to my departure, I had cause to directly contact the cruise company, Avalon, to reslove 2 separate issues which Avalon said they would address. Regrettably the matters were not addressed timeously, and it took further interventions to resolve the issues. In summary, I have been completely unimpressed with Avalon's performance and administration. It is not a company I would use again.”

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Posted 10 years ago

“Problems corrected very quickly so all is now fine.”

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Posted 10 years ago

Dear Mrs Jackson Thank you for your review, Here at River Voyages we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you, and I would like to apologise for the clerical error on your paperwork. Please do not hesitate to contact me if you have any further queries. Kind Regards Customer Relations

Posted 10 years ago

“After some confusion over airports your representative was a great help. Regards, Richard Catling”

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Posted 10 years ago

River Voyages is rated 4.8 based on 1,983 reviews