River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had an excellent time on our cruise to Amsterdam and tthe Dutch tulip fields in April.They had a shortage of staff on our trip so the tour guide apologised and told us there will be a refund of£200 or 40% of our next trip as long as we take it this year. None of these promises have materialised.My reason for 4 not 5 stars. booking ref WOR 89752 Booked by my daughter”

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Posted 2 years ago

“4 stars for River Voyages ; 5 stars plus for Rebecca Rimmer who was extremely helpful and efficient.”

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Posted 2 years ago

“Enjoyed River itinerary Food very good Staff very friendly and helpful only comment we were disappointed in what could be termed lack of communication of some considered important information”

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Posted 2 years ago

“Holiday spoiled by poor flights, lost luggage and cancelled return flights.”

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Posted 2 years ago

“Very good telephone service”

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Posted 2 years ago

“I was very excited about the Danube Yuletide cruise as it was at a price we were able to afford , however despite the price being ‘ live’ when I rang the number for booking , I was told that deal was no longer available and that it would now cost over a £1200 pp a price hike of £400 pp, the concierge was very friendly and I was persuaded to go for the Rhine cruise as an alternative at over £929 pp but I am left feeling duped that the offer was not upheld on the Danube cruise which was the reason I had looked into this river voyage in the first instance. What a pity the company doesn’t honour their advertising. Not sure if I’d recommend this to friends . We had friends interested in joining us on the Danube trip but as the offer was no longer available on the Danube, they declined to join us on the Rhine cruise.Despite leaving my contact details with someone at 9am, I also had to call 3 hours after to try and get someone to return my call as there was no call back. Rebecca who dealt with my enquiry and booking was super friendly though.”

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Posted 3 years ago

“Excellent efficient service, thanks”

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Posted 3 years ago

“Booking by phone was easy. All done in 1 afternoon with good advice and cabin booked and flights arranged. Though still waiting for full details/confirmation to be emailed”

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Posted 3 years ago

“Excellent service from Erin Madine but still await confirmation of flight details.”

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Posted 3 years ago

“Stacy was very helpful and clear in describing what was on offer and in finding a good value holiday for us. Much appreciated. I was irritated by the amount of on-line registering, verifying and acknowledging I was required to do with Avalon – that seems completely unnecessary to me.”

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Posted 3 years ago

“Excellent service from Erin Madine but still await confirmation of flight details.”

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Posted 3 years ago

“Very professional approach. Excellent service. But The only negative is the cost. I feel that the company is trying to make up the loses by imposing unfair increases. We the customers are on the receiving end. Not fair,….”

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Posted 3 years ago

“Emma tried hard and succeeded in getting us to purchase the river cruise we wanted.”

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Posted 3 years ago

“Your agent Ms Grace Brown was marvellous.Thorough knowledgeable and personable. However I have since received a threatening communication from Avalon demanding information I have already provided. This has somewhat soured my review.”

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Posted 3 years ago

“Service was very good. The only problem this time and with previous bookings is getting through on the telephone.”

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Posted 3 years ago

“Very pleasant lady at the end of the phone who was very helpful throughout the booking process.”

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Posted 3 years ago

“The person I spoke to was excellent. Erin went the extra mile which was extremely appreciated”

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Posted 3 years ago

“Very helpful and efficient”

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Posted 3 years ago

“Emma was very pleasant and most helpful. she took great care to explain everything and made sure that we understood. It was a pleasure to do business with your company The only thing is that we anxiously await written confirmation of our booking”

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Posted 3 years ago

“It took a while for a response to come to telephone and email messages from me. However, once contact was made, the service was very good indeed.”

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Posted 3 years ago

River Voyages is rated 4.8 based on 1,977 reviews