River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,967 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,967 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Concise, friendly, helpful and comprehensive”

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Posted 7 years ago

“Concierge knowledgeable or if she didn't know she made enquiries and re-contacted. Courteous and efficient.”

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Posted 7 years ago

“They were able to offer me a discounted rate compared to the tour operator”

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Posted 7 years ago

“Got me what I wanted at a reasonable price. Would have liked free transfer to Manchester airpor.”

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Posted 7 years ago

“The travel booking staff was very helpful, very pleasant and it was a good experience for me to book via the live staff rather than internet”

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Posted 7 years ago

“Simon Collinge is very attentive in looking after clients and prospective clients needs. He clearly identifies what the client is after and tailors the river trip to that standard. He is also very precise and clear about the river cruise packages which enables the client to make an informed choice. On the down side, I am somewhat surprised that River Voyages required full payment for the Russian river voyage we have just booked, four months prior to the trip. I question the ethics of such practice and would like to know why?”

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Posted 7 years ago

“Friendly telephone manner; applied discount shown on website and confirmed free wine offer.”

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Posted 7 years ago

“Helen was really helpful with our booking”

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Posted 7 years ago

“A helpful discussion from a VERY enthusiastic contact person.”

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Posted 7 years ago

“Gillian Stark was a very helpful concierge who answered all our queries to book an exciting river cruise.”

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Posted 7 years ago

“Emma Gray, Cruise Concierge, very clear, polite and helpful. Also her colleague, Erin Madine, Only blip so far we received an email confirmation - which I now know is a copy from Riviera to River Voyages. The information on this confirmation appeared to have several discrepancy, ie my address, total cost, telephone number, etc. I telephoned you office and was assured this is only a copy of details which you receive. Would be better if I had not received copy of email as this caused much confusion. Hopefully now all sorted by Sophie at your offices.”

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Posted 7 years ago

“prompt response to requests, did best to provide us with best option, albeit somewhat expensive. It will be our second river cruise this year.”

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Posted 7 years ago

“Erin was good, and helpful and listened to my requirements and acted on this (being helpful, professional but not pushy).”

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Posted 7 years ago

“The start was poor in that I made an email enquiry that was not followed up by the promised telephone call. However I then rang and was dealt with very graciously and efficiently by Erin Madine.”