River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,967 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

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4.8

Based on 1,967 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and patient lady on the phone”

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Posted 6 years ago

“fast and efficient service and courteous throughout”

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Posted 6 years ago

“Simon took time and trouble to explain all I needed to know”

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Posted 6 years ago

“Very helpful information, pleasantly delivered and efficiently actioned by "Cruise Concierge" Erin Madine. It was a pity that my first contact by phone after seeing a late special offer email said he could not assist and would get someone to phone me back. This did not occur until many hours afterwards by which time I had already concluded my arrangements through Erin.”

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Posted 6 years ago

“TheConcierge was able to answer all my questions and was very helpful in every way (so far)”

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Posted 6 years ago

“Gill, your booking agent, went the extra mile to find us a suitaBLE ITINERAY.”

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Posted 6 years ago

“Haven't done the cruise yet but very impressed with booking staff- couldn't have been more helpful! Thank you”

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Posted 6 years ago

“Erin the second agent I spoke to understood my requirements and was articulate and helpful.”

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Posted 6 years ago

“Booking was very satisfactory. Since then I have sent emails to Sue Parker because I have received no further information. I need to know the flight times, and when you want the rest of the money. Surely there should be some documents to be sent to me.”

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Posted 6 years ago

“They answered all my questions which were many and came up with a suitable package”

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Posted 6 years ago

“Helen is lovely organising our river cruise especially because of my husband needing a scooter whilst away”

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Posted 6 years ago

“Thorough and courteous service. Made some movement to meet my price expectations”

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Posted 6 years ago

“Susan dealt with my difficult enquiry, quickly and efficiently and found us a river cruise we are very much looking forward to.”

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Posted 6 years ago

“Could of been happier with a better deal”

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Posted 7 years ago

“Booking went very well. It was only later when I called River Voyages that I learned my booking had been with Cruise 118. This had not been mentioned on the phone when I had called the number given by the link on your page. I had not thought I was booking with an agent rather than direct. I think the agent should be obliged to tell you they are not River Voyages.”

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Posted 7 years ago

“Great reception and staff including Emma grey and Helen have been very helpful going the extra Mile Its is the first time we will be sailing with you and with it being my 70th Birthday on the 2nd of May I sincerely hope that the Cruise will be full of Good Memories It will be my wife's Brenda 65th Birthday on the 19th July and hope the Cruise will also be full of good memories Thank you to your team”