River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,976 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with the person I booked through for my China trip, but then I had an email from yourselves with an attachment from Viking Cruises about a Chinese visa. When I rang your office I was told that you do not deal with this. After speaking with Viking they said as you are the agent then when I want to go ahead with the visa I have to pay you the fee then you pass if on to V iking who deal with the visa. It was not made very clear to me and I seemed to have the run around.”

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Posted 10 years ago

“Ben did everything he said he would do - always called back when he had promised to do so, did his utmost to explain everything. I wasn't 100% certain how the final figure was arrived at, or how it would have been any different if I'd gone to Emerald direct - perhaps that could be made clearer when getting the details. Overall, very happy - I just hope I don't see the same trip offered in the future at a big saving. I'd really be annoyed at that! Harold Mead”

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Posted 10 years ago

“Generally happy with the quality of the booking experience. A bit of confusion to begin with as I was dealing with more than one person. The confusion was about the direction of the cruise. This was not helpeed by the fact that I was in Spain and we were communicating by email. Now all I need is the confirmation invoice from Avalon and I can get on with booking flights, hotels and excursions. But generally happy with the quick responses I got throughout. Brian Donald”

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Posted 10 years ago

“Booking was quite easy and straightforward”

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Posted 10 years ago

“No problems”

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Posted 10 years ago

“Very helpful when we phoned to book the cruise”

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Posted 10 years ago

“Staff friendly and helpful. Have travelled with Viking River Cruises before and looking forward to our holiday. Pat”

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Posted 10 years ago

“Basically very helpful and tried hard to meet my desires. Which eventually were met. Slightly irritated to discover a booking fee when ninvoiced”

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Posted 10 years ago

“Rather soon togive a review. All I have experienced so far is the booking procedure and contact with the team concerning a query. In each case, the service has been good and fast. Accuracy will have to wait on events in the future. No complaints.”

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Posted 10 years ago

“Making my booking was made simple in having a personal contact who is responsible for my booking from beginning to end. Staff helpful and friendly.”

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Posted 10 years ago

“It seemed to. Go ok booking the holiday but I was amazed when told I had to pay an admin for written conformation of the holiday as I don't have any way of printing off the information so I do hope that this wil not be a problem with the tickets being sent to me direct.”

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Posted 10 years ago

“All staff were very nice during 'phone conversations. Correspondence reached me quickly via e-mail although I found downloading some parts difficult. This may just be me being a "silver surfer". However, perhaps an 'old fashioned' letter of confirmation could be offered? I am looking forward to my holiday with you and, no doubt, you will want feedback on my return.”

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Posted 10 years ago

“A stress-free experience!”

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Posted 11 years ago

“Initial contact was good but on the next day it was dreadful . The promise of a call back never happened , I had to call again the next day. Within ten minutes of me booking my holiday I had people on the phone trying to sell me travel insurance which persisted for several days.”

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Posted 11 years ago

“It took quite some time to get through to a sales assistant but when I did he was extremely helpful. His name was Ryan and I was delighted to get a cruise booked. Thank you”

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Posted 11 years ago

“The booking was quite simple even though I ended up paying a lot more that the advertised price, The big disappointment was the FREE wine offer which just turned out to be a con. This has left me slightly worried that there may be other surprises in store. I cannot comment further at this point as I have not yet had my tickets or Free WINE. Here is hoping that all will be as promised and who knows we may try again.”

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Posted 11 years ago

“Helpful, informative & friendly. Booking made very quickly.”

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Posted 11 years ago

“First time with river cruises. Ryan Creeney did all the booking details and he was very efficient in dealing with my booking I hope everything else goes as smoothly”

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Posted 11 years ago

“Extremely conscientious and helpful. However, I am still awaiting details of my revised flight from LHR to AMS”

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Posted 11 years ago

“This is the third time I have tried to fill in your survey and before I get to the end it disappears. We are paying much more for the same ship than we paid through Bath Travel 2 years ago so we are expecting very good service from the tour Co. including Booked flight seats both ways and a good lunch in Lyon while waiting for the flight .”

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Posted 11 years ago

River Voyages is rated 4.8 based on 1,976 reviews