River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,983 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,983 reviews

Customer Service
Communication Channels	Live Chat, Telephone

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with the help I had when booking a river boat cruise with Shearing, I have never been on a river boat cruise before so was on the phone for a long time making sure that I understood exactly all about the booking she explained everything and made me feel happy that I was clear that she had booked exactly that I required. We are booking this holiday for my husbands 70th birthday so really want it to be special. thank you annette Anderson.”

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Posted 10 years ago

“Despite being under the impression I was talking direct to Emerald, I found Katie Porter very good to deal with. She was helpful, patient, and easy to hear and understand (I wear a hearing aid!). Because she had been on one of the Emerald ships she had first hand knowledge which was also v helpful. Her friendly manner made the booking process so much easier.”

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Posted 10 years ago

“Offered a river cruise to meet our needs, good information when we considered alternative cabins. Final invoice slightly confusing.”

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Posted 10 years ago

“Donna persevered in getting the best deal from Avalon River Cruises. When Avalon came up with a slightly lower price she matched it.”

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Posted 11 years ago

“Very efficient and competive on price”

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Posted 11 years ago

“good price - seem efficient. not sure what to do with my discount vouchers”

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Posted 11 years ago

“We were surprised that a detailed itinery for the direction of our cruise is not available. Other than that so far ok.”

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Posted 11 years ago

“We were looked after very well by Katharine Gedder who managed to find us a cruise for the dates we wanted and also where we wanted to go and the price was right.”

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Posted 11 years ago

“Got differing information...so many people involved...phone calls, emails etc. Easy to get confused! But happy to book and looking forward to taking the cruise in September.”

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Posted 11 years ago

“I asked for a hard copy of the cruise and I was told a month ago that it would be sent but it still hasn't arrived”

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Posted 11 years ago

“Very polite lady advising ,booking only so no further comments at this stage”

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Posted 11 years ago

“I was pleased with the person I booked through for my China trip, but then I had an email from yourselves with an attachment from Viking Cruises about a Chinese visa. When I rang your office I was told that you do not deal with this. After speaking with Viking they said as you are the agent then when I want to go ahead with the visa I have to pay you the fee then you pass if on to V iking who deal with the visa. It was not made very clear to me and I seemed to have the run around.”

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Posted 11 years ago

“Ben did everything he said he would do - always called back when he had promised to do so, did his utmost to explain everything. I wasn't 100% certain how the final figure was arrived at, or how it would have been any different if I'd gone to Emerald direct - perhaps that could be made clearer when getting the details. Overall, very happy - I just hope I don't see the same trip offered in the future at a big saving. I'd really be annoyed at that! Harold Mead”

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Posted 11 years ago

“Generally happy with the quality of the booking experience. A bit of confusion to begin with as I was dealing with more than one person. The confusion was about the direction of the cruise. This was not helpeed by the fact that I was in Spain and we were communicating by email. Now all I need is the confirmation invoice from Avalon and I can get on with booking flights, hotels and excursions. But generally happy with the quick responses I got throughout. Brian Donald”

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Posted 11 years ago

“Booking was quite easy and straightforward”

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Posted 11 years ago

“No problems”

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Posted 11 years ago

“Very helpful when we phoned to book the cruise”

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Posted 11 years ago

“Staff friendly and helpful. Have travelled with Viking River Cruises before and looking forward to our holiday. Pat”

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Posted 11 years ago

“Basically very helpful and tried hard to meet my desires. Which eventually were met. Slightly irritated to discover a booking fee when ninvoiced”

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Posted 11 years ago

“Rather soon togive a review. All I have experienced so far is the booking procedure and contact with the team concerning a query. In each case, the service has been good and fast. Accuracy will have to wait on events in the future. No complaints.”

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Posted 11 years ago

River Voyages is rated 4.8 based on 1,983 reviews