River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your Concierge - Anthony Donovan was pleasant, informative and efficient, and we booked the cruise immediately. A follow up inquiry relating to timings was also dealt with efficiently by another Concierge. All in all good service so far.”

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Posted 10 years ago

“River Voyages lived up to its reputation by making verbal contact within hours of me submitting an e-mail expressing interest. The lady that called me, Erin, was charming, informative and couldn't have been more helpful. Any additional information requested was fed back quickly and it wasn't long before I was happy to confirm a booking for the River Rhine Extravaganza in September 15; if the cruise is any part as good as the booking process then we are in for a treat!”

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Posted 10 years ago

“Very pleased with everything, Debbie was very helpful and obliging and a pleasure to talk to.”

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Posted 10 years ago

“My husband and I were very impressed by the patient, enthusiastic and informative time spent with Donna over the telephone. Nothing was too much trouble, she carefully explained things in common sense ways to 'newbys' going on a river cruise! We felt confident to book and felt our individual needs had been met on cost, timings, destination and travel arrangements. Donna really listened and with the emailed information, we feel less apprehensive about going on our first cruise-my 60th birthday treat!”

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Posted 10 years ago

“Obviously, booked a holiday at exceptionally quick notice , especially for me.., but the professionalism of your staff and ,of course ,knowledge of the product assisted no end.....But , remember, this is only the start, ,and im sure that as we progress towards the holiday, this will continue. mt”

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Posted 10 years ago

“...efficient, friendly, genial, helpful, informative...open, professional, quick-witted, realistic, sympathetic... therefore recommended”

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Posted 10 years ago

“Found a holiday that we thought did not exist at the right price with the right cruise line and on the right dates. Very helpfull staff. First rate service”

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Posted 10 years ago

“Very good service. Rang back with information when they said that they would.”

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Posted 10 years ago

“Rather soon togive a review. All I have experienced so far is the booking procedure and contact with the team concerning a query. In each case, the service has been good and fast. Accuracy will have to wait on events in the future. No complaints.”

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Posted 10 years ago

“Booked our River Cruise on line with no problem at all. I rang your office with a query and the query was dealt with most efficiently by a friendly, knowledgeable member of your team. Excellent! Would book with your company again and have no problem in recommending you to a friend. Well done!”

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Posted 10 years ago

“From the time i contacted Debbie South everything was just perfect.. she found the right cruise we were looking for and she was so efficient. She was always available to answer all of my many queries. She even did the online check in for the 4 of us in 2 cabins.Price was quite competitive too. All in all we were very satisfied.”

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Posted 10 years ago

“We booked our holiday by phone, and was very impressed by the overall service, giving a full explanation of the package. We were given cabin options and flight connection information to help us enjoy this special occasion for my wife's 60th birthday. This was followed up by email confirmation. The staff were courteous and well informed, giving us much confidence in booking with your company. We look forward to the river cruise. T”

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Posted 10 years ago

“Excellent service from your telesales concierge/s, very knowledgable, lovely telephone manners. This being most welcome as this will be our first river cruise. If our actual holiday is as enjoyable as the booking process has been then we are in for a treat.”

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Posted 10 years ago

“Your company cancelled our cruise on the 22nd. December despite payment being made by ourselves on the 3rd. December. This left us with no time to sort out an alternative. The cruise line were not impacted. Your company lost £100. Our New Year holiday was completely ruined by the incompetence of your finance department and the excuse given that they did not understand the cruise line's payment terms beggars belief. We still await a response from your managing director.”

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Posted 10 years ago

“The service I got was first class and polite .I am pleased with the booking and am looking forward to the holiday”

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Posted 10 years ago

“Can't give a review on online shopping as we arranged our holiday over the phone (but I had to press something)! However, I can say that the phone booking experience was excellent and the young lady I spoke to was extremely helpful and friendly. Unfortunately, the emails we have since received have been confusing and contradictory. I would much rather deal with pleasant people than frustrating machines any day!”

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Posted 10 years ago

“We were impressed by the knowledgable staff who gave sound advice and recommended the best way to structure our holiday around the river cruise”

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Posted 10 years ago

“Making my booking was made simple in having a personal contact who is responsible for my booking from beginning to end. Staff helpful and friendly.”

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Posted 10 years ago

“Excellent service with very good knowledge of the cruise lines and ship layouts. They provided an informative review of what was on offer and everything was dealt with efficiently including all of the paperwork which was delivered with plenty of time.”

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Posted 10 years ago

“Lovely helpful staff. Will definitely book our cruises through river voyages in the future”

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Posted 10 years ago

River Voyages is rated 4.8 based on 1,977 reviews