River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how River Voyages made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our concierge, Erin Madine, handled business in a professional yet friendly manner & was a pleasure to deal with. So far so good. If the cruise is as good I'll be a very happy cruiser!”

Helpful Report

Posted 10 years ago

“The service so far has been very good, I hope that it will continue to be so throughout the holiday.”

Helpful Report

Posted 10 years ago

“All staff were very nice during 'phone conversations. Correspondence reached me quickly via e-mail although I found downloading some parts difficult. This may just be me being a "silver surfer". However, perhaps an 'old fashioned' letter of confirmation could be offered? I am looking forward to my holiday with you and, no doubt, you will want feedback on my return.”

Helpful Report

Posted 10 years ago

“Erin & her colleagues have been very helpful. I have experienced some delay over the weekend in getting from " Transport" the times of pick-up by coaches. Overal the sevice has been of a very high order. Andrew Dougal OBE 03 08 2014”

Helpful Report

Posted 10 years ago

“Maura was very helpful could not have been better”

Helpful Report

Posted 10 years ago

“EXCELLENT THIS IS THE THIRD AMA WATERWAYS HOLIDAY WE HAVE BOOKED THROUGH RIVER VOYAGES WE HAVE ALWAYS BEEN VERY WELL TAKEN CARE OF THE CONCIERGES HAVE ALWAYS BEEN VERY PLEASANT AND VERY HELPFUL MAUREEN DENTON”

Helpful Report

Posted 10 years ago

“It will be our first River cruise and we have had nothing but great help right from the start. Everything has been explained to us in detail, thanks to Emma, our 'go between' who has been very helpful and shown great patience the whole time. Now we are looking forward to our cruise!”

Helpful Report

Posted 10 years ago

“Excellent service helpful informative and very friendly staff member felt that my enquiry and eventual booking was given 100 and 10% thank you.”

Helpful Report

Posted 10 years ago

“I discovered River Cruises from their website and sent aan Email enquiry about a specific cruise. I di d not receriver a reply so phoned as a follow up as I was still interested. After being passed from one to another three times, it was claimed that my email had been answered but I did not receive it. I spoke for a minute or so to a hapless male employee who had no idea what making a booking was, and eventually after more delays I finally spoke to an Emma, who was exceptionally helpful,, sent me an email quote straight away, which I accepted about an hour later after I had a Travel Insurance Policy confirmed. This company desperately needs a faster and more efficient telephone service and phones that are answered promptly by people who know what they are talking about.”

Helpful Report

Posted 10 years ago

“Excellent service, helpful and efficient.”

Helpful Report

Posted 10 years ago

“Sandie Collier is great, this is the second time Sandie has booked our holiday. Nothing is a problem, never in a hurry and explains everything. If unable to give an accurate answer will check with the holiday company and get back to you quickly. A pleasure to do business with.”

Helpful Report

Posted 10 years ago

“I used this site as the Emerald website wasn't working. I was very surprised and pleased at how helpful our own concierge (Hayley) was, couldn't be more helpful. Holiday pricing was comparable with Emerald website. I like the way they take ownership of ensuring every passenger has a good holiday experience.”

Helpful Report

Posted 10 years ago

“We were very happy”

Helpful Report

Posted 10 years ago

“The lady who dealt with us, Hannah, was extremely helpful, and pleasant. She researched options, discussed suggestions and left herself open for contact in case of problems arisingwith which she might be able to help. A very nice person.”

Helpful Report

Posted 10 years ago

“I found Anne very helpful - there were two things I was midly concerned about - one was the use of my first name and the second was the request for quite so much of a deposit so far ahead.”

Helpful Report

Posted 10 years ago

“Madura McKenna was extremely helpful and patient. Would love to deal with her again for another cruise.”

Helpful Report

Posted 10 years ago

“A stress-free experience!”

Helpful Report

Posted 10 years ago

“I was made to feel a valuable customer and as a first time cruiser Katie made me feel I could ask any question and was very professional with a soft approach”

Helpful Report

Posted 10 years ago

“Initial contact was good but on the next day it was dreadful . The promise of a call back never happened , I had to call again the next day. Within ten minutes of me booking my holiday I had people on the phone trying to sell me travel insurance which persisted for several days.”

Helpful Report

Posted 10 years ago

“It took quite some time to get through to a sales assistant but when I did he was extremely helpful. His name was Ryan and I was delighted to get a cruise booked. Thank you”

Helpful Report

Posted 10 years ago

River Voyages is rated 4.8 based on 1,977 reviews