River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our inquiry was dealt with very efficiently and in a friendly manner. All our questions were answered on the first phone call and outstanding queries were answered the next day. The resulting booking of our River Cruise couldn't have been easier!”

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Posted 10 years ago

“Ben did everything he said he would do - always called back when he had promised to do so, did his utmost to explain everything. I wasn't 100% certain how the final figure was arrived at, or how it would have been any different if I'd gone to Emerald direct - perhaps that could be made clearer when getting the details. Overall, very happy - I just hope I don't see the same trip offered in the future at a big saving. I'd really be annoyed at that! Harold Mead”

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Posted 10 years ago

“We found the process of booking very efficient after some problems with availability we eventually found a cabin to suit our requirements and your agent was obviously doing his best”

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Posted 10 years ago

“We are tying to book trips and all inclusive but no one seems to answer the phone or return messages please help”

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Posted 10 years ago

“I spoke with DEBBIE SOUTH during the weekend. My booking was rather complicated due to health reasons, however DEBBIE was understanding and helpful and managed to get us a very good deal for our cruise. I will certainly use your company again . Thank you again Debbie. Hazel Adebogun”

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Posted 10 years ago

“Debbie was superb putting me at ease and answering all my questions comprehensively.”

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Posted 10 years ago

“Very pleasant lady Katherine took our our requirement,discussed them with us then went away to call the cruise company,came back quickly what service !!! Very pleased with the overall efficiency of the company.”

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Posted 10 years ago

“I have had no email confirmation or postal confirmation since booking. The agent was very helpful but subsequent lack of communication is disappointing. I have had no receipt for the payment . I booked a specific cabin, &flights & would like confirmation of that, together with the voyage. Please submit this to river voyages.”

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Posted 10 years ago

“Booked a cruise recently and found the concierge most helpful in finding out the train times for the outward journey. So far so good; fingers crossed the cruise matches the service when booking!”

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Posted 10 years ago

“Customers service very good, all questions answered ,we are pleased so far”

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Posted 10 years ago

“I had been looking to tak ea Douro River Cruise for some years. But the cost always put me off as it was so expensive. But I was alerted by the Riviera Travel brochure and simultaneously an online alert that there were available some cruises where there was no suplement for single cabin occupancy. With the help of the internet, I was able to form an opinion on the quality of the ship and over the Easter weekend I was able to book an August 2015 cruise which meets all my requirements. It will be 4 months before I take the cruise, so it is difficult to form a total opinion at this time. But the booking process was totally aggravation-free. Stewart Reuben”

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Posted 10 years ago

“Very pleasant lady and very helpful and prompt to reply to emails and deal with all enqyiries”

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Posted 10 years ago

“Donna was very helpful in selecting our holiday and also did her best to try and help with the seating in the coach by ringing back later informing us that we could reserve seating in the front 3 rows of the coach by paying a little extra as my husband is 80 years old and we required easy accessfor getting on and off the coach. We would definitley use you again.”

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Posted 10 years ago

“Helpful, Friendly and efficient service.”

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Posted 10 years ago

“Generally happy with the quality of the booking experience. A bit of confusion to begin with as I was dealing with more than one person. The confusion was about the direction of the cruise. This was not helpeed by the fact that I was in Spain and we were communicating by email. Now all I need is the confirmation invoice from Avalon and I can get on with booking flights, hotels and excursions. But generally happy with the quick responses I got throughout. Brian Donald”

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Posted 10 years ago

“Michael has been very helpful in helping me book a cruise for my family who will be visiting in a few months time. He found the trip I wanted, for the price my family could afford and with return flights from an airport close by. All in all we are very happy with the service we have been given. Thank you.”

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Posted 10 years ago

“I found the booking experience with River Voyages very easy and felt that the staff were willing to go the extra mile to find just what we were looking for.”

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Posted 10 years ago

“Matthew Hawkins was so helpful and gave me a fantastic deal on my river cruise.”

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Posted 10 years ago

“I spoke to Sandie Collier about most of the details and then Debbie South who finalised the arrangements, in Sandie's absence. Excellent knowledge, very helpful. We are all looking forward to our cruise in June.”

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Posted 10 years ago

“No problem at all booking, Anthony answered all my questions with confidence and made sure I understood every aspect of the booking before I paid any monie's. Well done Anthony Dnovan”

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Posted 10 years ago

River Voyages is rated 4.8 based on 1,977 reviews