River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had no email confirmation or postal confirmation since booking. The agent was very helpful but subsequent lack of communication is disappointing. I have had no receipt for the payment . I booked a specific cabin, &flights & would like confirmation of that, together with the voyage. Please submit this to river voyages.”

Helpful Report

Posted 10 years ago

“Booked a cruise recently and found the concierge most helpful in finding out the train times for the outward journey. So far so good; fingers crossed the cruise matches the service when booking!”

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Posted 10 years ago

“Customers service very good, all questions answered ,we are pleased so far”

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Posted 10 years ago

“I had been looking to tak ea Douro River Cruise for some years. But the cost always put me off as it was so expensive. But I was alerted by the Riviera Travel brochure and simultaneously an online alert that there were available some cruises where there was no suplement for single cabin occupancy. With the help of the internet, I was able to form an opinion on the quality of the ship and over the Easter weekend I was able to book an August 2015 cruise which meets all my requirements. It will be 4 months before I take the cruise, so it is difficult to form a total opinion at this time. But the booking process was totally aggravation-free. Stewart Reuben”

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Posted 10 years ago

“Very pleasant lady and very helpful and prompt to reply to emails and deal with all enqyiries”

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Posted 10 years ago

“Donna was very helpful in selecting our holiday and also did her best to try and help with the seating in the coach by ringing back later informing us that we could reserve seating in the front 3 rows of the coach by paying a little extra as my husband is 80 years old and we required easy accessfor getting on and off the coach. We would definitley use you again.”

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Posted 10 years ago

“Helpful, Friendly and efficient service.”

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Posted 10 years ago

“Generally happy with the quality of the booking experience. A bit of confusion to begin with as I was dealing with more than one person. The confusion was about the direction of the cruise. This was not helpeed by the fact that I was in Spain and we were communicating by email. Now all I need is the confirmation invoice from Avalon and I can get on with booking flights, hotels and excursions. But generally happy with the quick responses I got throughout. Brian Donald”

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Posted 10 years ago

“Michael has been very helpful in helping me book a cruise for my family who will be visiting in a few months time. He found the trip I wanted, for the price my family could afford and with return flights from an airport close by. All in all we are very happy with the service we have been given. Thank you.”

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Posted 10 years ago

“I found the booking experience with River Voyages very easy and felt that the staff were willing to go the extra mile to find just what we were looking for.”

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Posted 10 years ago

“Matthew Hawkins was so helpful and gave me a fantastic deal on my river cruise.”

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Posted 10 years ago

“I spoke to Sandie Collier about most of the details and then Debbie South who finalised the arrangements, in Sandie's absence. Excellent knowledge, very helpful. We are all looking forward to our cruise in June.”

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Posted 10 years ago

“No problem at all booking, Anthony answered all my questions with confidence and made sure I understood every aspect of the booking before I paid any monie's. Well done Anthony Dnovan”

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Posted 10 years ago

“Excellent booking service, Emma Gray our cruise concierge, was extremely helpful in finding us a cabin on the Rhine discovery river cruise. We wanted to meet up with friends from Canada who already had a reservation on the Viking longship Ksvasir. This she managed to do for us even though it was a late booking and only one cabin left. Not to sure about how we will feel with being partly below the waterline and a tiny window but will find out very soon! If the trip is as good as the booking experience it will be great.”

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Posted 10 years ago

“Overall the booking experience was very good. The representative was extremely helpful. We are looking forward to our trip.”

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Posted 10 years ago

“Very confusing and frustrating booking process. No one seems to actually know what holidays are available.Having booked one room suddenly it wasn't available,we then made a substantial upgrade on the basis that a particular cabin was available but in fact it took a couple of weeks before we knew whether we had secured that cabin. Staff (cruise concierge !) whom I guess are telephone home workers, were less than helpfull and I felt that we were simply presented with take it or leave it options. And the confusion over the date for final settlement did not leave us feeling good. The cruise company asks for full payment 3 months before the holiday starts (which I think is quite onerous) but River Voyages suddenly asked us to pay 5 months in advance and were quite difficult when we resisted - not least because there is absolutely nothing on their website or anywhere else to suggest that this is part of the deal. We are virgin river cruisers and are now quite fearfull of what the actual cruise will turn out to be like. Hopefully the cruise company is simply badly served by its agent.”

Helpful Report

Posted 10 years ago

“I had thought about a River Cruise for some time, but wanted to do it on my own, so my initial call was to find out single supplement costs etc. Hannah (cruise consultant) not only found me prices with no single supplement, but also specific cruises with itineraries as examples. I have now booked a River Cruise for November - there was no pressure, no 'you'll need to hurry', and everything was conducted in a very professional consultative way. If I enjoy my first ever River Cruise, I would immediately come back to this company to book again!”

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Posted 10 years ago

“Great attention to detail. Very pleasant agent. Easy to sort out the details, and very keen to oblige.”

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Posted 10 years ago

“Our booking was handled very efficiently by Hannah, who responded very quickly to any questions that we raised. Now we are looking forward to the cruise in May.”

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Posted 10 years ago

“I have recently booked two cruises one for this year 2015 & one for next year 2016 with River Voyages. Very pleased with the overall service & the price was very good as well.”

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Posted 10 years ago

River Voyages is rated 4.8 based on 1,977 reviews