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River Voyages Reviews

4.8 Rating 1,977 Reviews
97 %
of reviewers recommend River Voyages
Company Reviews Metrics Info
4.8
Based on 1,977 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read River Voyages Reviews
Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Mr
Verified Buyer
“Very helpful and efficient service from Emma. She was friendly and professional. The pricing was competitive. A thoroughly good experience.”
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Posted 10 years ago
Mrs
Verified Buyer
“Very efficient and competive on price”
Helpful Report
Posted 10 years ago
Mrs
Verified Buyer
“Absolutely wonderful ,everything from the first minute to the last was spot on 10 out of 10”
Helpful Report
Posted 10 years ago
Mrs
Verified Buyer
“Extremely helpful and friendly. even when I changed ship they were most understanding . pleasure to book with River Cruises.”
Helpful Report
Posted 10 years ago
Mr
Verified Buyer
“My thanks to Anythony who was very efficient in dealing with my enquiry and subsequent order. He was very efficient and my queries where readily answered and most understanding in dealing with my questions. I hope the crew are as courteous on my coming holiday voyage beginning 25th October.2015 Ronald Foster”
Helpful Report
Posted 10 years ago
Mr
Verified Buyer
“good price - seem efficient. not sure what to do with my discount vouchers”
Helpful Report
Posted 10 years ago
Mrs
Verified Buyer
“Despite making a booking for well nigh £3k I am disappointed as I was told an email was being sent within a few minutes advising me of my booking and I would get Assistance at the airports and I would get a brochure within 3 days. After 3 days and nothing I phoned you and was told 'an oversight and the email would be sent and give thee brochure another 2 days. Yes I did have contact and then an email telling me last week that my brochure would be in 3 days. Nil again. A five ***** holiday I am beginning to wonder just what else is not up to standard????? I am angry and annoyed as I go next week and was needing the brochure so that I could see and read all about it....... Never had this problem with other companies......”
Helpful Report
Posted 10 years ago
Mrs
Verified Buyer
“The first time we have used River Voyages to book a Cruise, and we were very impressed with the friendly, helpful and professional service we received. If the Cruise, when we take it in October, lives up to expectations we shall certainly use this Company for our next booking!”
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Posted 10 years ago
Mrs
Verified Buyer
“Emma at cruise 180 was excellent and very reassuring. Thank you”
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Posted 10 years ago
Mr
Verified Buyer
“This is the first time I have used your services. This was a last minute holiday, so little choice of selection or availability. Your staff were patient and persistent in finding a cruise that suited us”
Helpful Report
Posted 10 years ago
Mrs
Verified Buyer
“very helpful ,and knew what she was talking about, rang back promptly with info . very impressed”
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Posted 10 years ago
Mrs
Verified Buyer
“Katy Porter was brilliant you should reward her as her manner is so professional & her knowledge is fabulous”
Helpful Report
Posted 10 years ago
Mr
Verified Buyer
“The issues I raised were fully dealt with and explained. I was given a 230am pick up time for a 600.am flight from Luton for Paris which I told the young lady Kathryn was out of the question. Within the minutes she got back to me with a 830am pick up time going from St Pancras on Eurostar for Paris a more civilised time . Kathryn your a star most impressive service.”
Helpful Report
Posted 10 years ago
Mr
Verified Buyer
“Your concierge, Emma Gray, could not have been more efficient and helpful in setting up our booking. I have already recommended her (and hence the company) to friends who are considering river cruise holidays.”
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Posted 10 years ago
Mr
Verified Buyer
“This will be our first river voyage and if the cruise is half as good as the booking experience with Emma then we are in for an excellent time.”
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Posted 10 years ago
Mr
Verified Buyer
“Good clear advice from a OK call centre”
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Posted 10 years ago
Dr
Verified Buyer
“Sandie has been very helpful sorting out a cruise where we needed a single as well as a double cabin and helping us select the right cruise; she has also been very good at following up on phone calls and emails when she said she would which is much appreciated.”
Helpful Report
Posted 10 years ago
Mr
Verified Buyer
“We dealt with a young lady who answered the phone. We wanted to book a holiday for June 2016. She was very helpful and arranged everything for us. We much prefer to talk to someone when arranging our holidays.”
Helpful Report
Posted 10 years ago
Mr
Verified Buyer
“nice person to talk to very helpful able to answer all the questions i asked”
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Posted 10 years ago
Mr
Verified Buyer
“Dates on ATOL certificate were wrong. Hotel date in Prague was wrong. Was not offered gifts of £50 bar money on cruise or Magnum of champagne which were both in the brochure. I had to ask for them at a later date and then had to pay almost £30 as I was told this discount had been given me and I could not have both this and the offered gifts. Very disappointing. Other than the above, everything was good.”
Helpful Report
Posted 10 years ago
River Voyages is rated 4.8 based on 1,977 reviews
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