River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,966 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,966 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing to add.”

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Posted 5 years ago

Thank you for your review. And thank you for booking with River Voyages.

Posted 5 years ago

“Very advice from Helen Conway on this our first booking with River Voyages. Bit mean though I thought for charging us £100 for booking business class flights . Helen was away when I first tried to upgrade the day after receipt of your booking confirmation so waited until after the weekend to contact you with regard to thids change. Still looking forward to our trip in September”

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Posted 5 years ago

Peter Bingham Thank you for your review. I am glad that you happy with the advice that you have received from Helen Conway when booking your cruise. I am pleased that you are looking forward to your River Cruise in September! We apologise that you are unhappy with the £100 charge that has occurred for booking your business class flights. If you would like to contact our customer relations department they will be more than happy to investigate this for yourself. They can be contacted on TEL: 0207 785 0245.

Posted 5 years ago

“I used Riviera Voyages in error having been confused over the similarity to Riviera Travel who we planned to book a holiday with.However they not only booked the chosen cruise holiday satisfactorily but gave a discount £30 less per person than the brochure prices.Every little helps and I shall use them again when I decide on a river cruise.”

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Posted 5 years ago

“Simon was extremely helpful put him self out for us and it was a very pleasant experience”

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Posted 5 years ago

Thank you Mrs Cazin for your kind review. I am so pleased that you are happy with the helpful experience you have received from Simon, when assisting with your booking. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with River Voyages.

Posted 5 years ago

“very knowledgeable and polite but somewhat persistent with too frequent contacts.”

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Posted 5 years ago

Thank you for your review. I am so pleased that the concierge was helpful and efficient. I hope you have a wonderful time on your cruise. Thank you again for choosing to book with River Voyages.

Posted 5 years ago

“Gill Stark very helpful and courteous. This cruise is a special one for us and the booking was made easy.”

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Posted 5 years ago

Thank you very much for your review. I am so pleased Gill Stark was able to assist with your booking. Enjoy your cruise and your special occasion. Thank you again for your booking.

Posted 5 years ago

“Sophie Milligan was friendly, knowledgeable and very helpful. What she didn't know immediately she took the trouble to find out. Than you Sophie. Unable to rate the River Cruise .... have not been yet.”

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Posted 5 years ago

Thank you so much for your review Terry Nash. I am so pleased Sophie Milligan was able to assist with your booking. Sophie is one of our most knowledgeable concierge for River Voyages. Thank you again for your booking.

Posted 5 years ago

“Polite and helpful responses.”

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Posted 5 years ago

Thank you John Ellery for your review about the polite and helpful responses you have received from out concierge. Thanks again for choosing River Voyages.

Posted 5 years ago

“instant answers and help re booking”

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Posted 5 years ago

Thank you for the time taken to post this review, we are pleased to hear you were able to find your perfect holiday. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 5 years ago

“My questions answered and taken for action all in an efficient and cheerful manner”

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Posted 5 years ago

Thank you for taking the time to leave a review. I am pleased that all of your questions were answered in an efficient and cheerful manner. Thanks again for choosing River Voyages.

Posted 5 years ago

“I rang River Voyages regarding the confirmation of a holiday in July. Rachel was excellent at Nswering my questions. Her phonemanner was spot on too. I feel confident that the issues are sorted.”

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Posted 5 years ago

Thank you for your review Anne. I am so happy Rachel was able to assist and answer your questions. Our Cruise Concierge are always here to help with your booking, please do not hesitate to contact us. Thank you again for your booking.

Posted 5 years ago

“efficient, informative and helpful. Telephoned me and responded to emails.”

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Posted 5 years ago

Thank you for your review Miss Diane Toni Sorensen. I am so pleased we were able to assist with your booking. We aim to deliver exceptional as standard service to all our customers. Thanks again for your booking.

Posted 5 years ago

“Very helpful polite efficent staff”

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Posted 6 years ago

Thank you for your review Elaine Crawford. I am so pleased you have taken the time to comment on our River Voyage Concierge Team, who aim to be the most helpful and efficient Concierge's allowing you to enjoy your booking experience. Thanks again for your booking.

Posted 5 years ago

Thank you Elaine for your review. It's been a pleasure assisting you with your River Voyages holiday. Thank you again for your booking.

Posted 5 years ago

“Very helpful pleasant staff.”

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Posted 6 years ago

Thank you for your review Elaine Crawford. I am so pleased we were able to assist you with your booking. Thanks again for booking with River Voyages.

Posted 5 years ago

“Marcia was very helpful when I phoned about booking the river cruise. She made sure I understood everything and was able to answer all of my queries.”

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Posted 6 years ago

Thank you Isobel Ryan for leaving a review about the service you received from Marcia. I am so pleased that Marcia was able to answer your queries and made sure that you had a understanding, I do not expect anything less from Marcia. Thanks again for booking with River Voyages.

Posted 6 years ago

“Both Natalie and Rachel were very helpful,friendly and polite. We have not taken our cruise yet but so far the arrangements have been very smooth.”

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Posted 6 years ago

Thank you for taking the time to leave a review. I am so pleased that the service you received from Rachel & Natalie was helpful and friendly. I hope you have a wonderful time on your holiday. Thanks again for choosing River Voyages.

Posted 6 years ago

“Staff were efficient and friendly and dealt with my booking very well.”

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Posted 6 years ago

Thank you Lynda Vickery for your review, I am so pleased that the staff you dealt with were efficient and friendly. Thanks again for booking with River Voyages.

Posted 6 years ago

“Helen was very helpful and took a lot of time and trouble to find a holiday that suited us”

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Posted 6 years ago

Thank you for your review Sable, i am so pleased that Helen managed to find a suitable cruise for you. Nothing is too much trouble for Helen, and I know choosing a cruise can be difficult so I am glad Helen made this easy for you. Thanks again for choosing River Voyages. I hope you have a fantastic holiday.

Posted 6 years ago

“We are still yo go on our cruise but found river voyages helpful, pleasant and efficient. Confirmation was quick . Overall very good service .”

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Posted 6 years ago

Thank you Fiona M for your review. I am so pleased that you found dealing with our River Concierge helpful, pleasant and efficient. Thank you for booking with River Voyages, and I hope you have a fantastic holiday.

Posted 6 years ago

“Although we haven’t been on the holiday yet we were very satisfied with the service we had from the young man who handled our holiday arrangements so it’s so far so good let’s hope things continue that way.”

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Posted 6 years ago

Thank you so much for taking the time to leave a review. I am glad to hear you were satisfied with the service you received. I hope you have a wonderful time on your river cruise. Thanks for choosing to book with River Voyages.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,966 reviews