River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience - very personal attention to our needs - not "pushy" - would recommend.”

Helpful Report

Posted 8 years ago

“Gill was most helpful and very pleasant.”

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Posted 8 years ago

“Erin went out of her way to help us find a suitable cruise, at the best price, with extras thrown in. Travelling at unsociable hours, and having to change planes, is a real problem for us, and Erin found us direct flights at suitable times. She also phoned back when she said she would and the company's website is geared up to follow up your enquiry quickly. We will book our next river cruise through you.”

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Posted 8 years ago

“Following our disappointment at the collapse of the tour company we had booked with, we are now booked on another river cruise. A big thank you to Dom Crockatt for his assistance. Better luck this time!”

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Posted 8 years ago

“Erin, our "concierge", was pleasant, helpful and efficient. She found what we wanted quickly and gave good advice. We are now looking forward to our river cruise - in September 2018!”

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Posted 8 years ago

“Your concierge spent a lot of time helping me and phoned back when she said she would”

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Posted 8 years ago

“Thus far I have only booked the cruise, If the standard of service is a good from here in I shall be well pleased.”

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Posted 8 years ago

“Our first river cruise, so we phoned River Voyages as they have access to many different cruise companies. Simon was very helpful explaining the different categories of cruise, and found us an option in our preferred dates for a Danube cruise. Phoned back later the same day to accept and Sue took our details and confirmed our booking. Two days later, we now have our flights booked as well - all sorted - very efficient!”

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Posted 8 years ago

“A helpful and polite person who was able to answer all our questions. The only confusing aspect was receiving your invoice and Riviera's invoice showing different costs.”

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Posted 8 years ago

“Simon was very knowledgeable and helpful.”

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Posted 8 years ago

“Emma Gray my Concierge was very lovely made me feel settled and happy she understood what my requirements were, and we are no looking forward to the trip”

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Posted 8 years ago

“Emma was fantastic . Professional , knowledgable , helpful and friendly . Nothing seemed too much trouble and Emma always did what she said she would do whether it was finding specific information from the cruise line or calling back at the promised time . Thank you so much Emma , accredit to River Voyages . We all use you again .”

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Posted 8 years ago

“I left it with Riviera travel to inform me when the 2018 cruise trips were open to book. They told me the end of march. I had spoken to gill from river voyages and she tried very hard to suit our needs for this year un successfully and in the end I left it with her for next year , She called me on the 28th of feb to tell me that I could book the cruise we wanted for 2018. we were delighted and left the deposit needed to secure our chosen cruise, cabin,and date. Hats off to Gill who got the booking for being hot off the mark.”

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Posted 8 years ago

“The Cruise Consultant - Dom - went out of his way to accommodate our requirements a nd suggested alternative travel arrangements if we were unhappy with thosed offered by Emerald.”

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Posted 8 years ago

“Original request by email. This was followed with a telephone call from Erin who was extremely patient, pleasant and helpful in our choice of river cruise. Erin explained everything in detail and made the booking experience a pleasant one.”

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Posted 8 years ago

“I was looked after by Erin, who was very helpful in presenting me with options and in handling the booking once my mind was made up.”

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Posted 8 years ago

“As a couple who have not been on a river cruise for 25 years we had lots of questions to ask. Susan Burton the River Cruise Concierge was most helpful in answering all our questions and we were very happy to go ahead for a booking which celebrates our Golden Wedding.”

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Posted 8 years ago

“WE had fast service , a good discount on a very expensive cruise which made it very attractive.”

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Posted 8 years ago

“first time customer and looks to be well handled and knowledgeable about river cruises”

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Posted 8 years ago

“I found Sue Thomas very helpful in organising our future river cruise which we are looking forward to.”

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Posted 8 years ago

River Voyages is rated 4.8 based on 1,977 reviews