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Rimmers Music Reviews

4.8 Rating 4,261 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,261 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
Rimmers Music 5 star review on 17th February 2025
Matthew
159
Anonymous
Anonymous  // 01/01/2019
Bought as an upgrade to my Husband's current piano. It's a great sound and nice looking for the price. It was easy enough to assemble between the two of us. The only reason I have given 4 and not 5 stars is because the delivery process (via TNT/FedEx) was awful. I spent days waiting in - knowing I had someone closeby to call who would help bring it into the house - only for it not to arrive, then it came on a day when I had no-one to help... despite having followed the link kindly provided by Rimmers to book an appropriate alternative day. It was left up-ended on my doorstep for hours as I had no one to help carry it into the house with me -Just glad it wasn't raining!
Helpful Report
Posted 2 months ago
A good cover but would have been nice had it been a little bigger but doing the job if it wasn't for the postage I would order one more for my second keyboard
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Posted 6 months ago
The piano arrived in boxes, and it was necessary to be a 3 dimenional jig-saw expert to put it all together, along with an infinity of patience The wiring/cabling was an added complication. I have so far, managed to get into the "Concert Grand" mode although pedal functioning has yet to be solved. As and when functioning properly, I am sure it will be a very nice machine
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Posted 6 months ago
Very good company and a lot of positves about the whole experience. Also a very fair price for the Kawai digital piano The only slight drawback for me was not being able to track the parcel slightly more accurately, time wise, as it got nearer to me... however this may well be due to my lack of iphone knowledge regarding the delivery company options and certainly not a reflection of Rimmers themselves.
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Posted 7 months ago
Visited the Chester store yesterday to view the Kawai digital range (301/401). After a bit of a faff getting through to them to check that the pianos I wanted to view were in-store (they need to improve their phone system!), met Hannah. She was very helpful, a good player (she demonstrated some of the features which, being something of a beginner, I was glad she did!) and I ordered the CA401 which arrived the next day. So..as an individual experience, OK.
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Posted 9 months ago
Hi piano great for the price , next day delivery ,waited home all day friday ,18.00 hours informed run out of time to deliver , arrived 0830,monday morning thankyou TNT, but happy with The piano thankyou Rimmers music .
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Posted 10 months ago
I bought a Yamaha digital clip 735. The box arrived on time and undamaged. Fortunately the driver helped my son get it into the house! Buyer beware of the weight! This definitely requires 2 reasonably fit helpers. The instructions are very clear and printed on the box. Everything was packed very carefully and the piano was assembled without any problems. The instrument looks lovely and sounds fantastic. The company needs to explain in bigger print on the website just what the buyer should expect about weight size and installation.
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Posted 11 months ago
Order was processed swiftly and accurately. Ther was in general good communication about delivery times and the courier company. Unfortunately it was only when the single delivery driver turned up that it became clear I was going to be left with a 90 kg package on my front step in the rain. It is actually stated on.a webpage about delivery in the small,print following clicking on a link, that it will only be brought to the front step. It would have been useful if this had been put in bold at some prominent place in the communication. Even more galling was 2 people turning up to deliver a piano stool!
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Posted 1 year ago
Prompt delivery of Korg PA5 88. Good price. Then, a miserable experience as 2 notes sticking so had to return it. Rimmers dealt with it efficiently and sent refund. Disappointed with Korg quality control but not fault of retailer.
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Posted 1 year ago
Very good rimmers music,saved £40 on a guitar cheaper than the rest.also saved years ago on bass purchase.and guitar was quickly delivered im very happy,dont say that very often.just need to buy strings,and set up guitar the way I like it.
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Posted 1 year ago
My salary was on Friday 26th of January and that evening I decided to by Electric Piano Roland FP-10 which was on discounted price of £349 but there was a line running on the website telling me that if I have ordered at that moment delivery would be next working day that would be the 30th of January but my family member had an medical appointment and I had to accompany her which meant that nobody would be at home 30th of January. I decided to contact the website to rearrange the delivery date but guess what, there is no contact phone number for someone to call to Customer Service and there is no chat room either. The website was running line with the same delivery date even Suturday and Sunday I had to wait for Monday 29th of January to come only to see that the January sale has Finished already and now Piano is priced £359 instead of £349. So I had order the item already with more expensive price only because there is no chance to contact these people over the weekend just to pass them delivery instructions. Only for this reason I am giving the website 4 stars.
Helpful Report
Posted 1 year ago
The purchase of the piano proved to a bit confusing as we weaved our way thru the website. My issue was with deliver; I couldn't do the Thursday, which was the 'next day delivery, so we paid for Friday. It was meant to arrive between 8am-6pm, but only the headphones and piano stool arrived. Piano - no Show! This was 3.30pm. Tried the Track and Trace to no avail. Eventually got thru the Rimmer's in Leyland, who got back in touch after 4.30pm said they collected piano late and was on the van but no way could be delivered by 6pm that Friday. My heart sank!! To cut long story short- piano came about 1pm Monday. I think there is definitely an issue with logistics and needs relooking at. I, by rights, should get my £5.00 back as we had to pay for Friday delivery. Piano itself is gorgeous! Lived up to my expectations.
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Posted 1 year ago
Product good but delay in delivery
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Posted 1 year ago
Item delivered on the dot, I have bought many items from Rimmers Blackpool in the past with good service but over the counter and by telephone. I know online buying is the future but I still prefer to go into a shop, although the man reviewing the Yamaha PSR Sx600 on YouTube did a good job, (no airs an graces), overall pleased with Rimmers and would use again
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Posted 1 year ago
Quick and efficient service on the whole however some confusion about the delivery date
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Posted 2 years ago
The piano is quite good, the touch of the keys it´s like a upright piano. The sound is very rich and easy to use,I love that has lots of features. Not 5 stars because it´s not too steady, it moves when playing (even in a carpet floor). Otherwise is a very good electric piano, worth the price.
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Posted 2 years ago
Despite some hiccoughs over delivery (TNT's problem not Rimmers) I am delighted with my new digital piano and impressed with Rimmers' advice and service.
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Posted 2 years ago
Good Experience for the new digital piano.
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Posted 2 years ago
Test as advised
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Posted 2 years ago
Only negative thing I could say is….before I bought my drum kit from rimmers I had asked a question about the transaction and they never got back to me……other than that,best price and quick shipping Thanks guys
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Posted 2 years ago
Rimmers Music is rated 4.8 based on 4,261 reviews