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Rimmers Music Reviews

4.8 Rating 4,262 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,262 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
Rimmers Music 5 star review on 17th February 2025
Matthew
159
Anonymous
Anonymous  // 01/01/2019
I ordered a keyboard bundle on Christmas Eve. The items arrived in three separate packages. Apart from having to contact Rimmers twice to enquire about the delivery date and the whereabouts of the third package (which didn't arrive with the first two), I was very happy with the service and the good value for money. The third package turned up the day after the first two. Some clearer delivery info would have been helpful and would have scored 5 stars. I am delighted with my keyboard.
Helpful Report
Posted 4 years ago
Great service. Very helpful staff.
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Posted 4 years ago
Rimmer s were great but unfortunately was overruled by the curriers abismal delivery service. Took a day off work to receive my item but was let down. Eventually was delivered after me taking the afternoon off . Fed ex service was awful but rimmers was great.
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Posted 4 years ago
After some initial issues with our shipment not arriving due to being lost by Rimmer's Music courier partner, Kathy located our goods a few days later and contacted us to arrange redelivery via one of the Rimmers staff which was greatly appreciated. Many thanks
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Posted 4 years ago
Easy to order and kept me updated on delivery.
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Posted 4 years ago
Very good service and happy with my order, my only complaint would be that I would have expected there to be more packaging around the guitar than the fender box that it would have had from factory, there was a large ding in the top corner of the box and I was concerned that the guitar would be damaged when it was first handed to me by the delivery driver, luckily all was good when the packaging was removed, overall a very good experience buying from rimmers and I would again, I understand the want to reduce the use of packaging for environmental reasons but I personally would prefer the instrument to be more protected.
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Posted 4 years ago
Very good service, quick delivery and no issues
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Posted 4 years ago
Very pleased with the item Delivery quick but disappointed it was reduced by £7 within days of me buying
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Posted 4 years ago
Ordered my new PSRSX 900 after agreeing the part ex price for my old PSR. Was given a date for collection and the driver went above and beyond to collect ,having had to wAll a considerable distance around the back of 3 houses to get it. The new keyboard arrived several days before the original date which was a bonus. Very happy overall. PSR SX 900 is a fantastic keyboard. Well done Rimmers
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Posted 4 years ago
Product delivered on time. Payment could have been slightly smoother.
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Posted 4 years ago
Difficult times and import issues due to Covid but I was kept in the loop all the way by email and phone calls Very happy with purchase.
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Posted 4 years ago
Easy and straight forward transaction. Arrived early
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Posted 4 years ago
Purchased a returned Fender Jazz Bass. The instrument is a lovely example of the Jazz Bass. Rimmers kept me informed during shipping and it arrived in good condition. The set up required a little work on receipt but it is getting there. Would have been good for it to have been set up prior to receipt but perhaps I expect too much.
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Posted 4 years ago
Very good Uke
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Posted 4 years ago
Ordered 2 items but 1 item was wrong so contacted C/S and got a reply within the hour, Lucy was very apologetic and got the correct item delivered the next morning, very impressed with that especially with how things are at the moment, well done Lucy.
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Posted 4 years ago
Service very good. One minor issue, the box arrived damaged but the contents were fine.
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Posted 5 years ago
slight mix up with the delivery date but sorted out quickly and efficiently. happy with the service and received in good order.
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Posted 5 years ago
I am thrilled with my purchase .Thank you .
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Posted 5 years ago
A few issues but all dealt with by staff in a timely manner considering the current Health crisis.
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Posted 5 years ago
Delivery did take some time, much longer than initially anticipated. However this can in part be put down to covid related issues. The guitar is fantastic, so I guess good things come to those who wait! Big pluses: much cheaper than other sellers, arrived extremely well packaged and in perfect condition. Thank you and will use again..
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Posted 5 years ago
Rimmers Music is rated 4.8 based on 4,262 reviews