Rimmers Music Reviews

4.74 Rating 3,592 Reviews
95 %
of reviewers recommend Rimmers Music
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.53 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington

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You were very helpful and I got my order as you promised would recommend you to my friends
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Posted 1 day ago
Rimmers Music have given me great service and communication every time. Their courier is also first class and the instrument arrived in perfect condition.
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Posted 3 days ago
Very helpful advice from Graham Blackledge in the Bolton store. Not rushed in making a decision, but allowed to go between main choices of digital piano and play for about an hour. Decided on the Kawai CA 99PE. Was told delivery could take up to 2 weeks, so really happy when was phoned in 4 days to take delivery that day, if I could. Delivery came at time suggested and piano prepared for use by delivery team. Excellent service and really happy with piano.
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Posted 3 days ago
Ordered a ~£2k digital piano for next day delivery. It was a day late, and delivered damaged. There was a dent and half the keys made a thumping sound when released. It took over *two months* to get a refund. Comunication was terrible. I don't think I would trust these people again. Huge inconvenience.
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Posted 3 days ago
I am extremely pleased with the service received, the transaction was easy, quick and everything was packaged beautifully. Good delivery service, the piano is an absolute joy to play.
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Posted 4 days ago
Next day delivery turned out to be 2 day delivery. That was a shame. No explanation. Product ok but these days you often select a retailer based on how quickly the item will arrive, sometimes even over price.
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Posted 5 days ago
Hi Nic, According to our records you ordered at 2.42pm on the 15th Nov,(2pm is our cut off for next working day delivery) therefore your order shipped on the 16th Nov and according to the tracking it was delivered on the 17th Nov which was as it should have been. Regards Cathy
Posted 4 days ago
Excellent service so far, item arrive in quick time and item seem in good shape but as I have not and will not get to test, to see if it all works fine until end of year. But I'm sure it will be as good as gold.
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Posted 5 days ago
Excellent service and quick delivery of goods ordered. Highly recommend
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Posted 6 days ago
Good price, fast delivery.
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Posted 6 days ago
Very good service. delivered as promised
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Posted 1 week ago
Excellent service very pleased with the microphone I purchased, not the first time I have got gear from here and it will not be the last, thanks.
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Posted 1 week ago
Super quick turnaround on the delivery, and was well packaged!
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Posted 1 week ago
Awesome price, swift delivery...Great product :-)))
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Posted 1 week ago
Excellent tutor , lots of patience , felt really at ease, admin staff lovely too , no pressure to book other lessons
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Posted 1 week ago
Great customer service; however due to the limited post-COVID stock, items may have not been accurately shown. We originally expected immediate stock for a piano but running out of stock our piano had indeed been not available prior to our purchase which is shown available in the next working day or week. One month later, the pianos arrived the central warehouse of Rimmers BUT we still cannot have the right one - mostly because of the, quite frustratingly, limited stock. More work should be done to really check which stock IS 100% in stock, every day, or which MAY run out of stock soon - the waiting time can also be a huge cost to some customers.
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Posted 1 week ago
Hi We're sorry to hear you are disappointed. When you placed your order in Sept, according to the information on our system, the stock showed as due in Oct. We updated you during the 1st week of Oct to advise the stock was expected at the end of Oct. We then dispatched your order on the 8th Nov, which was slightly later than anticipated. We are experiencing major delays with stock at the moment but we have kept people informed in an effort to avoid disappointment. Regards Cathy
Posted 1 week ago
Easy to order. Delivery arrived on time and in good order. Guitar, very pleased with the quality of the product.
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Posted 2 weeks ago
Item arrived promptly, no problems
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Posted 2 weeks ago
I have bought from Rimmers before and every thing went well so I returned to Rimmers for a Yamaha clp 745 piano.Andrew at Southport shop was very helpful and they had 1 in stock which was delivered within 2 days of ordering at a lower price than competitors.The piano is fantastic and I am really happy with purchase
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Posted 2 weeks ago
My husband, Steven Taylor, and I were very impressed with the information and advice we received from Andrew (Southport shop) and Pete Nicholson in Edinburgh. I am delighted with the Yamaha P45 and the musicians I play with were also very impressed. I have bought from Rimmers for many years (including 2 accoustic pianos!) and have always been extremely satisfied with your excellent service. Thank you. Margaret Kelt.
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Posted 2 weeks ago
I was very impressed with the welcome and service I received at Rimmers Music. They made sure I was happy with the purchase I made and really explained everything thoroughly. I will definitely be going back again and will recommend them to anyone in need of a great music store.
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Posted 2 weeks ago
Rimmers Music is rated 4.74 based on 3,592 reviews