How would you rate
"Very pleased with the service - next working day delivery and the piano was easy to assemble, it looks great and our daughter loves it. Perfect, thank you very much!"
"A very good value instrument but the guitar took more than the week Rimmers claimed it would take to arrive and it was not set up either, so a couple of strings buzzed.
Thankfully tools were supplied as part of the guitar kit and I was able to adjust the bridge myself.
Overall, if you are not a guitar snob, Yamaha guitars are good pieces of kit for beginners and experienced players not just great value items for people on a budget.
Think; Kia, Hyundai, Suzuki cars ..which I drive in preference to offerings from big mainstream manufacturers and you will get my point of view.
From Rimmer Music £193 for a left-handed Yamaha guitar 112J with case, delivered.
Their heart is in the right place and I will buy from them again."
"Ordered Electronic drum kit online. Delivery was delayed without notification or reason. Had to call to find out why, which was acceptable.
Informed of delivery, but not told of the subsequent changes. I missed to attempts of delivery and after several phone calls to two different delivery companies, found out who had the kit and when it would be delivered.
Having now received the kit, it is excellent, and the price purchased was unbeatable."
"Excellent service and competitive prices, first rate."
"Purchased a Fender Classics 72 Custom Telecaster Pau Ferro at a competitive price from Rimmers Music. Purchased online on 29/05/18 and Delivered on 05/06/18. Therefore expected delivery from Fender Suppliers is approximately 7 days after ordering guitar from Rimmers Music, which was totally acceptable with myself. The guitar comes with a free gigbag and offer of free guitar setup, free online guitar lessons and free delivery.
Unfortunately when I first purchased guitar I used an overseas Visa card, and although payment transaction completed ok, a glitch in the Rimmers Music Sage Pay security system would not allow order to be completed due to providing a UK shipping address. My initial order was cancelled and payment refunded to Visa. However during the transaction process, I initially lost out to the sum of £33 for Visa and Sage pay transaction charges, although I am happy to say that following communications with Leif at Rimmers, I was offered a partial refund of £33 on my order, which I accepted and can confirm that I have received.
In general my communications experience with both Leif and Heather has been very good. (via both email and telephone). I probably made 4 to 5 Phone calls in total and never experienced any problems getting through to Leif. I did experience some delays in response to a couple of my emails, although in general the communications and level of customer service I received was very good.
In summary my online purchasing experience with Rimmers Music has been very good, although I am realistic in my expectations, and realise that not everything is next day delivery or service. I was willing to wait and can say it has been well worth the wait and I would have no hesitation recommending them to others that are willing to wait.🎸🎸👍"
"Easy purchase, fast service."
"You just miss out on '5 Stars'.
Ordered Alesis Command Mesh Kit set with Stool, Sticks and Headphones at 15:45pm. Everything minus the headphones come at 09:00approx the next day - now that's speedy delivery!
Emailed to enquire where headphones are - advised out of stock and will follow shortly. Been over a week of me chasing and I am getting no reply.
This isn't giving a good impression. Shame."
"they made my day i've always wanted a grand piano and they gave me finance to purchase one at great rate
"Recently bought a TGI power box online from Rimmers Music. Got a personal call a few days later to say the one I wanted wasn't in stock but they had another similar one for the same price and postage. Delivered a few days later. Very happy with purchase and the fact that they took time to make personal contact. Thanks Rimmers Music!👍"
"very happy with my purchase, communication and delivery was spot on"
"Before I went to Rimmers I made the mistake of travelling to York to gear4music who are supposed to be one of the biggest and best.Their attitude is disgusting and they couldn't be bothered to serve me, I came away very disappointed. So I thought I would try someone more local and went to Rimmers in Blackburn. I eventually purchase an Alesis DM10 MK11 PRO drumkit from them and I have to say the service from them...especially Sam has been totally the opposite to gear4music. Rimmers have been brilliant. They try to help you, their Aftersales service is efficient and done with a smile. This is proper care for the customer and the whole experience has been a pleasure. Thanks Rimmers and thanks to Sam who served me and Andy his Manager. Well earned 5 stars."
"Great product. Good communication."
"Order was placed online and delivered within a few days. Package was received in good condition and contents appeared new and undamaged. The VOX Mini 5 purchased was at as good a price as you could find online at the time, and for the actual product it is a top notch practical little amp, with the adjustable and rythm features an excellent tool for learning. True that some of the many available effects are of limited use for an electric/acoustic, but they can be used for experimenting. The amp is ready for the acoustic player if you ever want to add an electric guitar later. The battery facility allows you to unplug the power adaptor and be fully portable. The volume and clarity at the 5W setting is plenty for busking and jamming. Mic and aux inputs handy for adding vocals, headphone socket handy for late night practice without raising the roof ;-) .
Very happy with Rimmers Music and Vox."
"The guitar is great. As described. Fair price. Thanks.."
"I ordered a guitar which has been difficult to get hold of and I was told it would take a while to receive it from the supplier, so I was prepared to wait over a month for my item. To my surprise though it was delivered much quicker. I was very happy with my purchase and how easy it was to communicate with the team. Very impressed, and it's definitely use Rimmers again and recommend it to my fellow musicians ."
"My guitar and other bits arrived well pacakged and are awesome. Emails answered promptly and was very helpful.
The only thing is they should inform you if they have to back order something as it took a while to despatch my stuff. However they did tell me after I emailed."
"great customer service...dealt with my query very quickly....fantastic prices....10 out 10"
"Bought for my grandsons birthday he is over the moon with it."
"Excellent Service! Yours Gary Gibson"
"Really, really quick delivery."
"Ordered a Piano package online. Received only the Piano on specified delivery day, but the stand and pedals were not as it was out of stock. Had to follow up on phone and email to resolve.
Although delivered a week later, the experience would have been better if Rimmers had indicated earlier of the situation with stock or proactively communicated the same prior to the delivery.
Very happy with the piano as such."
"Really quick service kept informed as to deliver and courier arrived at time stated. Thank you - Happy of Blackpool."
"Competitive price and quick delivery"