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"A very good value instrument but the guitar took more than the week Rimmers claimed it would take to arrive and it was not set up either, so a couple of strings buzzed.
Thankfully tools were supplied as part of the guitar kit and I was able to adjust the bridge myself.
Overall, if you are not a guitar snob, Yamaha guitars are good pieces of kit for beginners and experienced players not just great value items for people on a budget.
Think; Kia, Hyundai, Suzuki cars ..which I drive in preference to offerings from big mainstream manufacturers and you will get my point of view.
From Rimmer Music £193 for a left-handed Yamaha guitar 112J with case, delivered.
Their heart is in the right place and I will buy from them again."
"Ordered Electronic drum kit online. Delivery was delayed without notification or reason. Had to call to find out why, which was acceptable.
Informed of delivery, but not told of the subsequent changes. I missed to attempts of delivery and after several phone calls to two different delivery companies, found out who had the kit and when it would be delivered.
Having now received the kit, it is excellent, and the price purchased was unbeatable."
"my first time with rimmers was great I got next day delivery and best price for my amp would deal with rimmers again."
"The item I ordered arrived speedily, well packed."
"Awesome keyboard bundle, fast service and genuine guidance. Perfect service."
"Excellent customer service, quick delivery, and a fantastic instrument even better than they described.
"Excellent service from Martin at Wigan branch. Great product knowledge and advice. I love my new piano"
"Excellent service and advice in the store. Every customer feels welcome and they listen to your needs even if you're not (yet) a musician. You get the time to think, to choose to listen and talk with the salesman. They seem to know very well what they are talking about. Immediate response via e-mail and next day delivery too."
"Best price I could find online and all delivered next day safe and sound. Thank you."
"For the money, the sound out of this amp is very good. Loads of presets and enough volume to wake the long time dead. Awesome. An added bonus for us was being able to use it as a bluetooth speaker."
"We looked online for a deal and Rimmers was the best by far, the ordering was easy and we were kept upto date with the delivery. we had a hiccup with one of the stands not delivered but one email and one day later the missing part arrived. that's very quick and responsive customer service would use the seller again Great"
"Although a little disappointed that item was out of stock when delivery was due. I was kept informed about next delivery and it arrived on that date"
"Delivery was delayed due to weather however Rimmers kept me informed on status and tracker number."
"The product purchased was a Christmas present. It is now unwrapped and everything works fine, for which I'm grateful, but the delivery process was appalling. (You should not advertise a next day delivery promise if you cannot fulfil that promise). After two days staying in to receive my purchase I tried to chase information by way of emails, telephone and direct online chat. No information was forthcoming from any source (I did get a phone call answered on a Saturday but that proved to be a shop and the person on the phone could only confirm my order details and knew nothing regards delivery). After a number of days, and after I had begun procedures to get my money returned from my credit card company, I received an email "out of the blue" telling me the first piano "had been lost" and another was on its way. It was, and arrived TWO days later. So, full marks for the purchase process, a niggling one out of five for customer service."
This customer purchased on Finance which was referred and took time to clear before we could arrange despatch. We replied to emails within 24 hours at the busiest time at Christmas which we think is reasonable. TNT did have an extra day delay getting the order to the customer due to bad weather conditions. We gave the customer full details to contact the courier but they insisted they contact us, meaning we then contact the courier and then have to get back to the customer, making the process take longer to resolve than it needed to if the customer would simply contact the courier directly! We are sorry this customer is not completely satisfied considering we gave a massive discount on the product to them.
Posted 3 weeks ago
"Nice Bass, plays well and arrived on time despite the weathers best efforts. Thanks Rimmers"
"Great service and a great product. My grandson loved his Casio 130 package. I was just a little disapointed when I received an email just before Christmas including a stool in the package for an extra £15 pounds . That was the first thing he said after the piano was set up. “Where is the stool?”
Thank you very much for the quick service."
"Quick delivery, efficient service"
"Promised delivery on 12/12/17 for me to take keyboard in car to Germany. Phoned to check it was in stock. Assured it was. Then received email to say it would be another 7 days. No apology.I had to carry the keyboard onto a flight where I had no checked bags paid for. Not happy"
The customer misread the stock message. We also emailed within 30 minutes of placing the order that the item would take 7 days to get to the customer. We cannot guarantee any delivery 100% as circumstances beyond our control can happen, such as accidents on the road, bad weather etc, but we will always do our best as we did in this case.
Posted 3 weeks ago
"Purchased second-hand Yamaha tyros 5.
Condition was as new as stated. Well packaged and delivered on time.
Very happy with service."
"Assistant in store was very helpful with demo and explanation of features of different models
Online ordering allowed us to choose a delivery day, but we later got an email saying this would not be possible. Delivery was within the promised 7 days but we did not receive tracking info in advance"
"I have not received my piano. The stool arrived but nowt else?? Still no response from you."
TNT split the order over 2 vans one delivered the stool , customer left negative review (which is really an enquiry and not a review), and the piano arrived later the same day. We haven't actually done anything wrong here! Every review this customer has ever left has been negative, there is a pattern here I think.
Posted 3 weeks ago
"i don't like this model"
"Could not deliver Yamaha guitar I ordered even though still on their website after telling me delivery could be up to two months. Asked them to contact me to discuss an alternative but this never happened. Lost this sale through poor service."
Called us on Boxing Day when we are closed and clearly stated as such. Unfair comment.
Posted 3 weeks ago
We are very sorry that this customer was not satisfied with our service. Reading this we let the customer and our company down. We are looking at why so we can improve for the future.
Posted 2 weeks ago