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Rimmers Music Reviews

4.8 Rating 4,245 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,245 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
Rimmers Music 5 star review on 17th February 2025
Matthew
Rimmers Music 5 star review on 17th February 2025
Matthew
158
Anonymous
Anonymous  // 01/01/2019
What excellent service especially from the ultra helpful Hedley who not only guided me through the online purchase but also made sure the digital piano was despatched on a day that meant it would arrive on a day that worked for me. He even made a follow up phone call with useful tips on assembling the piano and to make sure I got it registered for the extended warranty. Absolutely five star service!!! Thank you.
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Posted 1 week ago
Bought as an upgrade to my Husband's current piano. It's a great sound and nice looking for the price. It was easy enough to assemble between the two of us. The only reason I have given 4 and not 5 stars is because the delivery process (via TNT/FedEx) was awful. I spent days waiting in - knowing I had someone closeby to call who would help bring it into the house - only for it not to arrive, then it came on a day when I had no-one to help... despite having followed the link kindly provided by Rimmers to book an appropriate alternative day. It was left up-ended on my doorstep for hours as I had no one to help carry it into the house with me -Just glad it wasn't raining!
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Posted 2 weeks ago
Extremely knowledgable and helpful, not to Mention the cheapest for Yamaha pianos. We had an issue with the delivery company but we spoke to a lovely man at Rimmers who was quick to help and reassure us.
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Posted 2 weeks ago
I recently bought the Nord Grand 2 from Rimmers music, who I'd highly recommend! They offered a substantially competitive price compared with any other retailer & were very helpful over the phone when paying, as they split the bill, so that I could pay from two seperate accounts, which saved me having to go to two banks. They were also able to arrange a delivery day when I had a day off work, so I could oversee the instrument being delivered. The only problem I had was an unusual one, as my flat is down an alley way, behind a shop. My concerns were getting the fairly heavy box all the way to the front door. Although myself & Rimmers did everything possible to convey this to the delivery company, unfortunatly, the delivery man insisted he was only insured to deliver to the outside gate. If I'd known this was going to be a problem, I could have made other arrangements, as it was too heavy & awkward shaped for me, especially considering having a heart condition. The Nord Grand 2 is a really great instrument! Initially, I thought the original Nord Grand would be fine for me, but having had the Piano a couple of weeks, I consider, even though it was more expensive, that it was better value for money. I could talk about it all day, but summing up... the keyboard action & sound quality are excellent! Plus the extra features make it so versitile, it really is a total dream! Overall, I'm extreemly happy with Rimmers & I will buy from them again if & when the Nord Electro 7 is released. Thankyou Rimmers! All the best for the future!
Rimmers Music 5 star review on 8th April 2025 Rimmers Music 5 star review on 8th April 2025 Rimmers Music 5 star review on 8th April 2025
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Posted 2 weeks ago
Delighted with the Yamaha P223 digital piano ordered from Rimmers. Next day delivery as promised and best price I could find after shopping around. Decided it is in the main almost equivalent to the P225. Very happy with the keyboard response and sound. Plugged in headphones which work well too. Will give Flowkey and Yamaha Piano Smart a go to assist my learning.
Rimmers Music 5 star review on 3rd April 2025
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Posted 3 weeks ago
Very happy with the quick delivery and the helpful advise given on the phone.
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Posted 3 weeks ago
Item arrived a day after ordering, as stated on the website, and was in perfect condition! I was nervous about receiving the item since it was a returned item, and slightly discounted as a result, but recieving the item I had no complaints whatsoever - it was just the same as ordering brand new! :)
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Posted 1 month ago
My Genos 2 arrived really quickly and I was helped when I needed a little advice.
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Posted 1 month ago
The piano received (Yamaha c845) is beautiful. The customer service from Rimmers was ok but the delivery service was misleading and really let the whole thing down. Next day delivery was in fact 3 days with no notification of the delay (so much wasted time waiting at home for the delivery). Then the piano was left in the middle of our driveway with no notification that it was there and no assistance getting it to our door. The delivery arrangements are made by Rimmers so there has to be some responsibility there and no attempt was made by them to make up for our wasted time, the disappointment of the delay (missed birthday) and additional effort to move the piano into place. I hope this process is reviewed.
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Posted 1 month ago
Wide-ranging website which was helpful in deciding what I wanted to buy. Outstanding staff assistance (particularly James, but also Lief). TNT spoilt the process for me, however, not delivering when agreed, having waited in for 2 days. (Incidentally, I have recently received an email from them suggesting they could still deliver the piano if I helped to carry it from the van!)
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Posted 1 month ago
Great service. My piano was purchased through part exchange with my existing upright. The whole process was done using e-mails and photos so was very straightforward. I was genuinely surprised at how much I was offered. The delivery team brought ion the new piano and took out the old before setting up the new one. They were very professional and helped me position the piano where I wanted it and then gave me a lesson on opening the lid (it is quite heavy so needs to be done correctly) and general care. All in all a first class service.
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Posted 1 month ago
Great service, price, delivery and an absolutely amazing Grand Piano! Pete was particularly helpful with my purchase
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Posted 1 month ago
I was unsure about making the right purchase but after a chat with the friendly folk at Rimmers I was assured the keyboard would be ideal. It also arrived within a day of my ordering. Excellent service and advice.
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Posted 2 months ago
I was spending ages looking at and listening to various pianos and keyboards and feeling somewhat stuck. I decided on one at length and then spoke to Rimmers (Edinburgh, I think) about it and received some interesting and helpful advice. I then purchased a digital piano and assembled it 10 days ago. I'm really enjoying playing and finding it very versatile. All told, I had a great service from Rimmers, from advice, to delivery and inclusion of headphones. Many thanks.
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Posted 2 months ago
Very helpful and knowledgeable staff in the Chester branch. Delivery was excellent. Overall a great experience.
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Posted 2 months ago
I recommend just bought from them yamaha psr sx600 sounds very nice good quality out of 10
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Posted 2 months ago
I bought this Yamaha keyboard to start learning piano following a recommendation of a friend. I'm 79 years old but they say it's never too late to learn. The keyboard was a great price and delivered promptly. I must say I was very impressed with it. You service and the product have been excellent throughout and I would not hesitate to recommend you to others.
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Posted 2 months ago
Great company to deal with. Goods are always packaged well and delivered on time.
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Posted 2 months ago
Fast delivery form there stock of pianos.
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Posted 2 months ago
Rimmers provided a fast, efficient, uncomplicated online service!
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Posted 2 months ago
Rimmers Music is rated 4.8 based on 4,245 reviews