Rimmers Music Reviews

4.8 Rating 4,132 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,132 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

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Rimmers Music 5 star review on 3rd April 2024
Annette
Rimmers Music 5 star review on 22nd February 2024
Keith
Rimmers Music 5 star review on 11th February 2024
Louise
Rimmers Music 5 star review on 11th February 2024
Louise
Rimmers Music 5 star review on 26th January 2024
Sule
Rimmers Music 5 star review on 25th January 2024
Michael
Rimmers Music 5 star review on 29th October 2023
Jiordath
133
Anonymous
Anonymous  // 01/01/2019
There were some issues with delivery, which have been resolved, and I have received my piano package. The customer service is good.
Helpful Report
Posted 4 years ago
Hi I'm sorry to hear that the delivery didn't happen as it should have. We have spoken to you and have refunded the Saturday delivery fee for you. Unfortunately courier deliveries do go wrong from time to time, this is out of our control. We will always help customers with courier issues and ensure that they are dealt with promptly. We do have a voicemail service should our lines be busy, messages are always picked up and called back through the same day that they are left. We do apologise for the inconvenience this has caused. Regards Cathy
Posted 4 years ago
Phone recall not so good but courteous treatment when I had to phone back to order goods. Fast and efficient delivery service Well satisfied..
Helpful Report
Posted 4 years ago
Very nice keyboard the feel of the weighted keys are excellent. The stand is excellent and looks nice. However downward-facing speakers make it so listing from a couple of metres away sounds better than listening from right next to it, though headphones sound absolutely fine, except if you hit any of the higher up keys makes a bit of sound, but not too noticeable when playing at higher volumes. Overall it is a nice keyboard for the price
Helpful Report
Posted 4 years ago
Helpful, accessible, informative. A slight delay when the person I was dealing with went off sick, but in spite of that everything (including part exchange) was wrapped up and the new keyboard delivered within a week.
Helpful Report
Posted 4 years ago
Piano is great as described. TNT courier wasn't. Left the piano standing up on its side even though it clearly said on the box do not stand!
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Posted 4 years ago
It was very easy to order from the website and the best price I could find for the items I wanted. Customer service responded very quickly and was very helpful. I am only not giving 5 stars because the items were delivered later than specified when I bought them. I would recommend this to anybody, in general a good experience.
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Posted 4 years ago
Fast delivery as expected. Piano was packaged well and relatively easy to assemble.
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Posted 4 years ago
My Son is very happy with his pedal thanks for the quick response and delivery
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Posted 4 years ago
Excellent price and customer service.
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Posted 4 years ago
The only reason I have not awarded 5 is due to the wrong item being sent. Once alerted the company were amazing and correct item sent within 48 hours. Excellent aftercare.
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Posted 4 years ago
Accurate description of product and excellent delivery.
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Posted 4 years ago
Good service and excellent next day delivery.
Helpful Report
Posted 4 years ago
Very good service from the team. Was easy to purhase online then the company called me to confirm my address which was good. Delivery came exactly as expected. Great product.
Helpful Report
Posted 4 years ago
Our local shop in the south of England was too pricey. Rimmers looked promising because they have high street shops. After reading several negative reviews about Rimmers, prior to ordering I conducted due diligence - calling them to try and ascertain if the product was in stock, if it was to be delivered from Rimmers, from Yamaha directly or from elsewhere. The heavily implied "next day" service was not achieved but the piano arrived one day later with a very apologetic TNT delivery man who kindly insisted on helping to get the (80kg) piano through the difficult entry door and into the music room. There is evidence the piano is very good, the box was well sealed and the firmware was up to date. It plays beautifully and the sound is excellent. No regrets going for the CSP170 over the CSP150. Recommended.
Helpful Report
Posted 4 years ago
Guitar is superb and at a great price. However, the packaging it came in was absolutely battered. If I were Rimmers, I’d be having a word with my courier. It was pure luck that the contents weren’t damaged!
Helpful Report
Posted 4 years ago
Excellent service, at door within 24 hours. Works well but as already using Yamaha equipment it's what I expected
Helpful Report
Posted 4 years ago
Very easy transaction, item arrived on time, very pleased with my digital piano. Customer service was excellent when I phoned with a query. Only point I would make is that the delivery was extremely heavy and the courier service only had one driver - lucky I could help him to lift it up the two steps to our front door!
Helpful Report
Posted 4 years ago
The first amp that came was not in an outside box, so was subject to being damaged, and it was. Rimmers replaced it very efficiently and the second one was a bit better packaged.
Helpful Report
Posted 4 years ago
Really happy with product. Initially they sent me the wrong keyboard but this was fully resolved/handled by Rimmers quite well. Only constructive critisism would be that once the issue of the wrong delivery was highlighted by me, I'd have preferred the correct product was shipped immediately. Instead I had to wait for the collection to be successful before Rimmers would ship me the correct item. Understand the reasoning for the decision but I'd still have preferred the correct item be shipped to me immediately. Many thanks anyway, happy with the product!
Helpful Report
Posted 4 years ago
The item I ordered was a great deal compared to other online & non online stores. The item came next day as stated, which was fantastic. Rimmers kept me well informed when the order was processed and dispatched. The only issue was the actual delivery company who didn't/couldn't? Supply tracking information about my delivery so I had to stay home all day also the item came in it's original box, but wasn't covered/bagged so everyone knew what I had purchased.🤫😟 Overall good service from Rimmers Music.
Helpful Report
Posted 4 years ago
Rimmers Music is rated 4.8 based on 4,132 reviews