Rimmers Music Reviews

4.8 Rating 4,132 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,132 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

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Rimmers Music 5 star review on 3rd April 2024
Annette
Rimmers Music 5 star review on 22nd February 2024
Keith
Rimmers Music 5 star review on 11th February 2024
Louise
Rimmers Music 5 star review on 11th February 2024
Louise
Rimmers Music 5 star review on 26th January 2024
Sule
Rimmers Music 5 star review on 25th January 2024
Michael
Rimmers Music 5 star review on 29th October 2023
Jiordath
133
Anonymous
Anonymous  // 01/01/2019
customer response is fast and despatch/delivery is fast. Only concern to raise is the web page does not show 'out of stock' well with order and delivery in bold blue.
Helpful Report
Posted 2 years ago
Very happy with my purchase. Bit of a wait of about two months but given the product a digital piano I understand why. The delivery company offered an app to track the delivery. In the morning it said it wasn’t due for a week and then it had arrived that day and was left with a neighbour no warning of a much earlier date. Great if you have good neighbours but bit risky otherwise
Helpful Report
Posted 2 years ago
Good service and communication.
Helpful Report
Posted 2 years ago
Bought a very nice Kawai digital piano which was delivered very quickly and was at a very good price compared to other places. A bit confusing why my purchase didn't have assembly offered, or whether the packaging would be away, but not such a problem given the good price. I received no notification of when during the day the delivery would take place, but thankfully it was in the morning so there was no waiting around.
Helpful Report
Posted 2 years ago
Bought a grand piano from Rimmers in Bolton. The initial e-mails were not very encouraging, but said I was fine to come in and try what they had in store. When I went in the sales person was very friendly and I tried out the pianos for a while uninterrupted. The sale was easy and I went for an interest free option which only started after delivery of the item. There was some delay on the piano, understandable due to covid/evergiven, however I had to do the chasing to get updates and find out there would be delays and had one quite abrupt call. Closer to Christmas and Hedley was calling me and answering my e-mails, he was very good and kept me up to date. I got the piano on the 23rd. The piano carriers Butler Smith were excellent and arrived at 8am! The piano has been great and it had it's first tune/check last week by Rimmers' technician. Despite the delays this was still the faster than other suppliers quoted. Price, speed, delivery company and after sales(delivery) all good. Keeping customers updated and some phone interactions with particular staff members could be imptoved.
Helpful Report
Posted 2 years ago
ordering - easy delivery - easy guitar condition - excellent
Helpful Report
Posted 2 years ago
Was quite prompt, good delivery
Helpful Report
Posted 2 years ago
fast delivery by the shop but bad service on the courier, staffs are helpful on problem solving but should improve the way of contact instead of leaving message from web
Helpful Report
Posted 2 years ago
Like the guitar. However, it needed setting up as action was very high. Thus should have been done prior to delivery. Doing it over 2days, its now fine
Helpful Report
Posted 2 years ago
Product is in perfect condition. Only negative was the packaging was unnecessarily wasteful - a large cardboard box big enough to hold a basketball full of non recyclable plastic wrapping with the guitar strap at the bottom. A much smaller box would have needed much less plastic padding. Could also use shredded paper instead of plastic. No complaints with the product itself though and delivery was quick
Helpful Report
Posted 2 years ago
Bought a Roland RD 88 stage piano at best online price .I ordered on the Friday and it was delivered asap over the on the following Monday afternoon.....Delivery guy was polite and handled with care to my front door.. I will buy for Rimmer's again
Helpful Report
Posted 2 years ago
It's a gift so cannot rate customer service if there is an issue with the keyboard but delivery was on time and no hassle at all.
Helpful Report
Posted 2 years ago
Excellent service, fast shipping, all good Would of given 5 stars but the delivery service provided by TNT was absolutely atrocious. And nobody ever replied to my emails Would highly recommend a different courier, I ordered over £500 worth of electric piano and stand, I came home from work to find the parcels dumped in the middle of my garden,
Helpful Report
Posted 2 years ago
Despite initial problems with emails now booked first guitar lesson with a lovely guy who managed to sort all the problems out and have my first lesson on Friday
Helpful Report
Posted 2 years ago
Not opened as bought it as Christmas present Delivery was prompt with plenty of communication
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Posted 2 years ago
Prompt delivery. All good so far.
Helpful Report
Posted 2 years ago
So far my daughter enjoys a lot. East to install, no hassle. The picture shows a piano stool, but that doesn’t come with the piano.
Helpful Report
Posted 2 years ago
The guitar I bought was excellent and at a good price. However, the experience with the carrier they used rather marred things. I had some issues contacting Rimmers as their contact e mail has an auto reply stating they will get back to you within 48 hours which isn’t exactly useful. The carrier used,TNT, has a very poor rating on Trust Pilot. Rimmers say they use them as they are the only carrier that will take a piano? I didn’t order a piano and there are some excellent carriers out there with tracking that is spot on. To be fair, I did actually get the guitar I ordered next day, but due to the lack of tracking information I had no idea when delivery would be made and was initially told that it would be delayed by 24 hours. I am a busy man and need to get out and about, but fortunately I was in to accept the delivery. I don’t want to waste whole days wondering if a delivery is going to be made. So to summarise, Rimmers are a good and reliable supplier, unfortunately let down by their choice of carrier which is a shame and obviously detracts from their otherwise good service. I tend to buy a lot of instruments, much to my wife’s dismay, and I will first check with other retailers that I know use reliable carriers.
Helpful Report
Posted 2 years ago
The pre-sales team were very helpful when I contacted them about the piano I planned to purchase and my special delivery requirements. The piano was dispatched quickly to their courier service (TNT). I had emailed weeks in advance to ensure delivery would in fact be next day as I wouldn’t manage the piano upstairs and would have to pay for folks to help with it. The next day, no piano and no update to let me know. £100 out of pocket to cover the costs of the help. I contacted TNT with not much luck. I also contacted Rimmers who contacted TNT on my behalf and advised me the piano would be delivered in the Monday. This left me in a bad situation as I didn’t have help booked for Monday. Another £100 to cover the costs of help to bring the box upstairs. Towards the end of the working day, the piano arrived. The boys found it easy to assemble and it looks, feels and sounds great. I’m really happy with it but disappointed with the shipping as it left me £100 down for no fault of my own. Especially having contacted weeks in advance and provided my address and detailed I’d need help. If delivery was on time, I’d have rated this 5*. After looking at the reviews TNT receive, I should have considered going elsewhere with a different courier service available. Rimmers we’re very polite and quick to reply but I’m still £100 out of pocket from the experience.
Helpful Report
Posted 2 years ago
Excellent company to deal with. Only one small niggle is the delivery, I had to take a day off work to wait for my package as TNT do not give any notifications. On the plus side, my package arrived before 08:00 which was great. Please use DPD or another courier that uses up to date tracking.
Helpful Report
Posted 2 years ago
Rimmers Music is rated 4.8 based on 4,132 reviews