Rimmers Music Reviews

4.8 Rating 4,131 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,131 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

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Rimmers Music 5 star review on 3rd April 2024
Annette
Rimmers Music 5 star review on 22nd February 2024
Keith
Rimmers Music 5 star review on 11th February 2024
Louise
Rimmers Music 5 star review on 11th February 2024
Louise
Rimmers Music 5 star review on 26th January 2024
Sule
Rimmers Music 5 star review on 25th January 2024
Michael
Rimmers Music 5 star review on 29th October 2023
Jiordath
133
Anonymous
Anonymous  // 01/01/2019
The piano stool is solid, comfortable and attractive. It was easy to assemble.
Helpful Report
Posted 1 week ago
My interaction with the people behind the franchise was limited so I will not pass comment. I bought my piano through the web so my minimum expectation would be that it would be delivered to my home as detailed on the site, the next working day. Unfortunately, I received 3 of the 4 parts of the piano in the time advised. The forth, the main part of the piano, arrived late thus spoiling the surprise gift for my wife. As a service provider, Rimmers failed their stated minimum service requirement hence the low score. The piano speaks for itself. Roland LX706. Well made. Sounds great.
Helpful Report
Posted 1 week ago
Hi I'm sorry to hear you are disappointed in the service you received. I've had a look into the tracking info on your order and can see that the missing component was delivered on the following working day at approx 10am. We did also help to keep you updated and chased the missing component for you. We do have situations outside both our own and the couriers control which do result in consignments being split (due to the large size of some of the items). We do say quite clearly on our website that we are unable to guarantee next working day delivery (as this is impossible to offer and fulfil on 100% of occasions) although our figures do tell us that 96% of deliveries do get there within that time. We would always suggest to our customers if ordering online for a special event that they allow some leeway in order that it doesn't cause any upset to that occasion. I'm happy to hear you are pleased with the piano. Regards Cathy
Posted 1 week ago
Great first digital piano! Sounds amazing and looks great too. Rimmers reviews of the different pianos for different price points on YouTube were really helpful in informing our decision.
Helpful Report
Posted 1 week ago
Great product at a great price!!
Helpful Report
Posted 2 weeks ago
A very positive experience. The whole team were fantastic, the purchase was hassle free and the price extremely competitive. The delivery was prompt and with care. I particularly loved the Youtube demo videos of the pianos I was choosing between, which were both thorough and dynamic.
Rimmers Music 5 star review on 3rd April 2024
Helpful Report
Posted 3 weeks ago
Ordered one day, delivered early the next day. Perfect!
Helpful Report
Posted 3 weeks ago
Ordered a roland td02-kv drumkit. It was out of stock most places, but rimmers music had one in, was as cheap as amazon, delivered free 2 days later. Can't fault anything at all, 100% would go back for other big purchases.
Helpful Report
Posted 4 weeks ago
A great service and prompt delivery! Thank you
Helpful Report
Posted 4 weeks ago
Excellent customer service. Would recommend to anyone. Thank you.
Helpful Report
Posted 4 weeks ago
An absolute pleasure doing business with this company. I had ordered from another company but the order was delayed for weeks. Eventually I cancelled my order and purchased the same keyboard from Rimmers and it was delivered the next day. No messing around. They do what they promise. I will definitely use Rimmers again in the near future. I highly reccommend.
Helpful Report
Posted 4 weeks ago
Quick delivery and good customer service. Would recommend Rimmer for keyboards and stands.
Helpful Report
Posted 1 month ago
Very easy to deal with
Helpful Report
Posted 1 month ago
You might think I'm being paid to say this, but honestly I'm not. The service from start to finish was exceptionally good. From sending a box for me to send my keyboard in part exchange, which even came with a roll of tape for me to seal the box, to keeping me informed of what I should receive in e mails and to finally recieving Genos 2 (which I'm over the moon with),you do yourselves credit with the way you treat your customers.As a footnote. You were the best part exchange anywhere. Thank you kindly.
Helpful Report
Posted 1 month ago
Order was processed swiftly and accurately. Ther was in general good communication about delivery times and the courier company. Unfortunately it was only when the single delivery driver turned up that it became clear I was going to be left with a 90 kg package on my front step in the rain. It is actually stated on.a webpage about delivery in the small,print following clicking on a link, that it will only be brought to the front step. It would have been useful if this had been put in bold at some prominent place in the communication. Even more galling was 2 people turning up to deliver a piano stool!
Helpful Report
Posted 1 month ago
Very good service and quick delivery. The piano itself is great and had no defects. Customer support was also quick to respond to my inquiries about the delivery. Would highly recommend! One point to improve - I wish that the delivery person helped me carry the piano to the first floor, as it was quite heavy to lift.
Helpful Report
Posted 1 month ago
First class all round. Web purchase. Delivery free and very fast. Can not fault Rimmers from initial contact through to receiving the Keyboard. Highly recommended. Thank you
Helpful Report
Posted 1 month ago
Pleasure to buy such a beautiful guitar from a nice place. This gibson hummingbird vintage standard is incredible.
Helpful Report
Posted 1 month ago
ordered Speaker for a Genos keyboard. Item arrived well boxed and 2 days before epected.
Helpful Report
Posted 1 month ago
Recently bought a piano and from start to finish I was completely satisfied with the service I received. I was kept informed all the way through, and the piano arrived on the day it was planned. The piano was well wrapped and everthing worked out really well. I am really pleased with the purchase. Keep up the good work.
Helpful Report
Posted 1 month ago
I purchased a Roland Fantom 06 from Rimmers. Unfortunately it had a system defect and Roland advised that I got Rimmers to collect and replace with a new item. There was a small communication issue with emails not being received by myself or by Rimmers. But at the end of it all, a very helpful person in returns by the name of Leif made sure my faulty Fantom was collected and replaced with a new one. I’m really glad that it was all sorted and I will be using Rimmers in the future. I will also recommend them to my music colleagues.
Helpful Report
Posted 1 month ago
Rimmers Music is rated 4.8 based on 4,131 reviews