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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
Rimmers Music 5 star review on 17th February 2025
Matthew
159
Anonymous
Anonymous  // 01/01/2019
Despite initial problems with emails now booked first guitar lesson with a lovely guy who managed to sort all the problems out and have my first lesson on Friday
Helpful Report
Posted 3 years ago
Not opened as bought it as Christmas present Delivery was prompt with plenty of communication
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Posted 3 years ago
Prompt delivery. All good so far.
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Posted 4 years ago
So far my daughter enjoys a lot. East to install, no hassle. The picture shows a piano stool, but that doesn’t come with the piano.
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Posted 4 years ago
The guitar I bought was excellent and at a good price. However, the experience with the carrier they used rather marred things. I had some issues contacting Rimmers as their contact e mail has an auto reply stating they will get back to you within 48 hours which isn’t exactly useful. The carrier used,TNT, has a very poor rating on Trust Pilot. Rimmers say they use them as they are the only carrier that will take a piano? I didn’t order a piano and there are some excellent carriers out there with tracking that is spot on. To be fair, I did actually get the guitar I ordered next day, but due to the lack of tracking information I had no idea when delivery would be made and was initially told that it would be delayed by 24 hours. I am a busy man and need to get out and about, but fortunately I was in to accept the delivery. I don’t want to waste whole days wondering if a delivery is going to be made. So to summarise, Rimmers are a good and reliable supplier, unfortunately let down by their choice of carrier which is a shame and obviously detracts from their otherwise good service. I tend to buy a lot of instruments, much to my wife’s dismay, and I will first check with other retailers that I know use reliable carriers.
Helpful Report
Posted 4 years ago
The pre-sales team were very helpful when I contacted them about the piano I planned to purchase and my special delivery requirements. The piano was dispatched quickly to their courier service (TNT). I had emailed weeks in advance to ensure delivery would in fact be next day as I wouldn’t manage the piano upstairs and would have to pay for folks to help with it. The next day, no piano and no update to let me know. £100 out of pocket to cover the costs of the help. I contacted TNT with not much luck. I also contacted Rimmers who contacted TNT on my behalf and advised me the piano would be delivered in the Monday. This left me in a bad situation as I didn’t have help booked for Monday. Another £100 to cover the costs of help to bring the box upstairs. Towards the end of the working day, the piano arrived. The boys found it easy to assemble and it looks, feels and sounds great. I’m really happy with it but disappointed with the shipping as it left me £100 down for no fault of my own. Especially having contacted weeks in advance and provided my address and detailed I’d need help. If delivery was on time, I’d have rated this 5*. After looking at the reviews TNT receive, I should have considered going elsewhere with a different courier service available. Rimmers we’re very polite and quick to reply but I’m still £100 out of pocket from the experience.
Helpful Report
Posted 4 years ago
Excellent company to deal with. Only one small niggle is the delivery, I had to take a day off work to wait for my package as TNT do not give any notifications. On the plus side, my package arrived before 08:00 which was great. Please use DPD or another courier that uses up to date tracking.
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Posted 4 years ago
Service and product first class.
Helpful Report
Posted 4 years ago
Ordered a digital piano for delivery on a specified date with more than 5 days lead time. Was given a tracking reference that could not be found when searching on the TNT website so had to rely on emails for delivery information. That was less than ideal but delivery was made (in 2 lots) on the day specified. The piano was well packed, easy to put together and worked perfectly. I'd happily shop from Rimmers Music again and would recommend them but I do find it galling that they offer a free delivery service within 2 days of an order for expensive items but if you are ordering ahead of time and want to choose a delivery in the future, you have to pay extra. I can understand paying extra to have a rushed delivery but think that the charge in this case was not justified.
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Posted 4 years ago
Quick despatch, but TNT took 2 days longer than they said they would, which was a nuisance as we had to make arrangements for its arrival in our absence here (the card address)
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Posted 4 years ago
Ordered a Yamaha P125, easy online order process, paid via Amazon. Delivered in days and on time, well packaged, no issues. Competitively priced. Very good experience.
Helpful Report
Posted 4 years ago
Generally good service and delivery, but a bizarre payment regime, PayPal or Amazon pay (!) or setting up a BACs? Why? I pay for most of my online purchases with my credit card, so far, never a problem for at least 10 years. David Cull
Helpful Report
Posted 4 years ago
Excellent value for money and lovely playing
Helpful Report
Posted 4 years ago
I purchased a synth from Rimmers music. Very fast delivery! I did have an issue, which was resolved quickly and efficiently.
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Posted 4 years ago
Excellent service delivered earlier than expected. Thank you.
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Posted 4 years ago
I ordered an Amp online, when it arrived it was as expected, no problems at all, I would recommend Rimmers Music. I dropped one star because although everything went smoothly, the transaction felt a little impersonal, I guess that’s the downfall with ordering online.
Helpful Report
Posted 4 years ago
One of my achievements in lockdown was to take up the piano again, although my neighbours weren't so keen (!) so in the spirit of good community relations I decided to road test a Yamaha CLP 775 as soon non essential shops reopened. I did this at one of Rimmers competitors but I suspect there has been something of a run on digital pianos in lockdown so not only was Rimmers the only store locally to have one in the box ready to deliver the following day but their prices was competitive too. It was a no-brainer and ordering online was straightforward and user friendly. This would have been a completely glowing Five Star review had it not been for the complete nightmare trying to get TNT to deliver the thing. TNT are a terrible company with absolutely no consideration or communication skills with the customer whatsoever. It's a long story which I won't go into here, but it took pretty much the whole day of hassling both by myself and by Graham at Rimmers in Bolton to finally get the instrument delivered to my front door (at one point TNT blithely suggested I come and pick it up from their depot myself. I laughed assuming this to be a joke and they hung up on me for not taking them seriously). Anyway, my point is that while Rimmers were extremely helpful and supportive - and the instrument was put together and playing beautifully in my study just 24 hours after ordering it, I would suggest that Rimmers take a long hard look at their ongoing delivery contract with TNT who at the moment are tarnishing what should be a flawless reputation.
Helpful Report
Posted 4 years ago
Website was found looking up my purchase, layout of site is good, easy platform to use. Purchase came Monday after ordering on the Friday, Product overall good.
Helpful Report
Posted 4 years ago
Excellent service
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Posted 4 years ago
Toys turned up - taking into account all S&B imposed by government which is bribed by farma mafia - quickly to give 4 stars because 5 can only be earned by the God. Btw vitamin C helpsvto combat and prevent covid and other viruses
Helpful Report
Posted 4 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews