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Rimmers Music Reviews

4.8 Rating 4,264 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,264 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
Rimmers Music 5 star review on 17th February 2025
Matthew
159
Anonymous
Anonymous  // 01/01/2019
Didn't have the item I wanted but the customer service was very good.
Helpful Report
Posted 8 years ago
Unfortunately my item wasn't in stock, but it was dealt with quickly and efficiently.
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Posted 9 years ago
Item arrived a day later than we were expecting but there had been a bank holiday Great item, son very happy
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Posted 9 years ago
Good service, helpful and friendly staff and item arrived when promised.
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Posted 9 years ago
Great product, and delivered when expected :)
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Posted 9 years ago
I was very satisfied with the customer service I received on the phone after trying to purchase a Nord C2D online. The web site however gave no indication of the lack of stock of this item. I have not yet received my organ, and to be fair, have been offered a generous discount in order to stay with Rimmer's, and wait, rather than cancelling in order to look elsewhere. Its quite possible that the problem lies outside Rimmer's control, and with the Nord distributor. So I may well have found the same problem elsewhere. Anyway I am very satisfied with the price I have been offered, and look forward to the promised arrival date some time in early July. So I cannot comment on the goods that have been ordered or the instrument itself.
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Posted 9 years ago
I actually cancelled my order as the item was not available for next day delivery as indicated on the website. Customer service was fine during the process.
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Posted 9 years ago
I ordered the Squier Affinity Series Strat HSS guitar with the Fender Champion 20 guitar amplifier package and received it in good condition just two days ago. The reason I gave it a four star rating instead of a five star was because they stated it could be delivered on a next day delivery or a day of my choice and as I was not going to be in on that day I asked for it to be delivered on the next day ( Tuesday ) only to get an e-mail to say it could take 2 to 7 days. It finally arrived on the Friday. Apart from this I am very pleased with the items and would shop at Rimmers Music again.
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Posted 9 years ago
Order dealt with very quickly. When the items arrived the keyboard was broken (looked like in transit), a replacement keyboard was sent out and arrived the following day. Very good service. The keyboard package is excellent value for money and am very pleased with it.
Helpful Report
Posted 9 years ago
Funny old one here. I ordered a Nord piano from the website . Waited one week and then got an email to say they don't have it but will have it next month . Soo I requested order to be cancelled . Later that day they rang and said we have found one in store and we will upgrade you to next day postage to make up for the mess. Did it arrive .............NO ! Disappointing
Helpful Report
Posted 9 years ago
The instrument is excellent! Thanks a lot, Rimmers Music! It would be 5 stars if not a short delivery delay (it was stated as next day delivery on the website). Victoria
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Posted 9 years ago
Ordered Item on line but turned iut that it wasnt in stick and not avaiable for a couple if months. Refund processed quickly. Efficient customier service, I would order from them again.
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Posted 9 years ago
I ordered a book that was no longer available- order was cancelled and refunded without my intervention. No hassle at all.
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Posted 9 years ago
Good value and reliable service. Delivered a couple of days later than promised but kept me in the loop in the meanwhile through SMS and email.
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Posted 9 years ago
Good, efficient service from Rimmers. Not so from the courier - tracking information stated (and is still saying the day after the item was delivered!!!!) that the item had not yet been received from Rimmers and would be delayed!! Not much point in having tracking information if it is not accurate and updated. Item was received exactly when Rimmers said it would.
Helpful Report
Posted 9 years ago
After placing a next-day order, I was informed that the guitar I had selected was out of stock. Rimmer's staff were responsive to my concerns and worked hard to correct the situation straightaway. I would use them again.
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Posted 9 years ago
Really good service , and quick delivery , just one minor point , we brought the kit as a package , with headphones included , the headphones we rec'd were not the same as those in the offer .
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Posted 9 years ago
Excellent value for money, goods delivered as ordered. Prompt efficient service.
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Posted 9 years ago
Ordered an item from Rimmers but it was out of stock. Rimmers emailed me to let me know straight away to ask if I wanted to wait or get a refund. I chose to have a refund. They refunded me without any problems. I'll shop at Rimmers again as I know they're honest.
Helpful Report
Posted 9 years ago
Prompt delivery. The product was exactly as described on the web site.
Helpful Report
Posted 9 years ago
Rimmers Music is rated 4.8 based on 4,264 reviews