Rimmers Music Reviews

4.8 Rating 4,134 Reviews
96 %
of reviewers recommend Rimmers Music
4.8
Based on 4,134 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

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Rimmers Music 5 star review on 3rd April 2024
Annette
Rimmers Music 5 star review on 22nd February 2024
Keith
Rimmers Music 5 star review on 11th February 2024
Louise
Rimmers Music 5 star review on 11th February 2024
Louise
Rimmers Music 5 star review on 26th January 2024
Sule
Rimmers Music 5 star review on 25th January 2024
Michael
Rimmers Music 5 star review on 29th October 2023
Jiordath
133
Anonymous
Anonymous  // 01/01/2019
Easy to order, but if a glitch on their website saying a KB was in stock but wasn’t but they rectified the situation admirably and got it delivered as soon as they could. Great Customer Services.
Helpful Report
Posted 5 years ago
Great price Great service!!!
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Posted 5 years ago
You were initially out of stock of the item that I had pre-paid for, which wasn't good practise. However, the man who phoned me to explain was very pleasant and knowlegeable, and managed to upgrade me to a keyboard that he considered to be of a better quality. I have yet to see how good the sound on the keyboard is, as it is a Christmas present for my grandson.
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Posted 5 years ago
Helpful and prompt pre sale customer service. Timely delivery and guitar all set up and ready to play
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Posted 5 years ago
Online ordering was very easy and the item was dispatched very quickly. I was also kept well informed during the process so full marks so far. I’ve deducted a star because the keyboard was dispatched in its box with no additional wrapping. The keyboard is a Christmas present and the box was quite badly damaged in transit. I’m hopeful the keyboard itself is ok but haven’t opened it to check. A quick wrap round the box with bubble wrap would have made a big difference, would be relatively cheap to implement, and would protect relatively delicate items. Just a suggestion.
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Posted 5 years ago
Product arrived on time, but the product box was not covered at all, so good job I was in to receive the delivery myself, or my husband would have seen exactly what I’d bought him for Christmas! Other than that, I am very happy with the service.
Helpful Report
Posted 5 years ago
Bought a new Yamaha FG830 Acoustic guitar. Small issue, poor packaging considering how rough couriers can be. A big issue was the fact that this guitar was the worst set up new guitar I have ever bought. It had a full 6mm airspace under the strings at 12th fret, on par with something you would buy at aldi's. An instruction leaflet was provided but not the hex key needed.. I provided my own and got the job done and also had to take out the bridge saddle and skim it down by around 1.5mm. This is more a reflection of Yamaha than Rimmers. Once set up though it became a wonderful guitar for the money. A beginner would be intimidated by these procedures. I mention these things in comparison to another online music store I use in Germany where the packaging is bullet proof and the guitars are set up just about perfectly before they leave the warehouse..
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Posted 5 years ago
My order took some time to arrive, however it wasn't Rimmers fault, as they have to order from abroad. They kept me informed with emails and by telephone and gave options to discontinue or change my chosen guitar. They are friendly and informative and pricing is good.
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Posted 5 years ago
Timely delivery. No concerns
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Posted 5 years ago
Speedy delivery. 1 part of delivery was to follow but in fairness kept in the loop all times. V pleasant staff who are happy to help.
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Posted 5 years ago
Very helpful staff
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Posted 5 years ago
Speedy response to e mails and updated frequently regarding progress of order .
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Posted 5 years ago
Very pleased with my keyboard, its very smart stand, and stool. Although part of my order was delayed due to being originally out of stock, the main part was delivered very swiftly, within two days, and the rest was well worth waiting for. Overall great value for money and good service, so I would definitely use Rimmers again.
Helpful Report
Posted 5 years ago
It was great. There was a little problem at the beginning but the team sorted it out. At the end of the day I got everything when I needed.
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Posted 5 years ago
I Ordered Yamaha p125 bundle(in black), Greater product but Bundle come with white headphones witch is not a big deal... If they would work. Yes unfortunately only one side is playing. We ordered for my daughters birthday (Saturday) and parcel come Wednesday before her party witch ones again not a big deal. Owerall I definitely would come back to them.
Helpful Report
Posted 5 years ago
satisfactory process.
Helpful Report
Posted 5 years ago
Called into the Bolton store, staff seemed pleasant but weren't able to give us the help we needed. Came home and just ordered a keyboard off the internet, not good service. However, after our order was made we had a phone call from a really helpful man, I think he was from a warehouse in Blackburn to say that the keyboard we had ordered wasn't available but was really informative and a keyboard arrived the following day. Our son is really happy with it.
Helpful Report
Posted 5 years ago
Fast delivery , ordered 3 units £174 each no discount given when asked for. Found same units for sale on gear4music for £131 each after purchasing from rimmer. Disappointed to say the least, so much for price match.
Helpful Report
Posted 5 years ago
Bought a Yamaha digital piano, which was delivered the next day as promised. My only suggested improvement would be the ability to track the delivery - I wasn't absolutely sure it would arrive and to be able to track it would mean that one could be sure. Recommended
Helpful Report
Posted 5 years ago
This is a fantastic bundle, everything needed for an intermediate player. This was fantastic value too so really pleased with our purchase. The pIano is beautiful and the bundle is excellent quality The only negative is there was no communication by email or on my account to say our order wasn’t arriving on time. My account just said processing order. When I ordered the item it was in stock with next day delivery. Great! In time for my daughters birthday. I received a confirmation email but I heard nothing about delivery so I contacted Rimmers to be told the item wasn’t in stock and it would arrive the following week. This was disappointing because the website stated it was in stock when I ordered. After this I did receive updates and the item arrived a week later. Overall I’ve received an excellent product though the communication could have been much better.
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Posted 5 years ago
Rimmers Music is rated 4.8 based on 4,134 reviews