Rimmers Music Reviews

4.8 Rating 4,137 Reviews
96 %
of reviewers recommend Rimmers Music
4.8
Based on 4,137 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

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Great customer service. I was a little disappointed that my piano was out of stock even though it hadn't said that on the website. That being said, I can't fault the customer service and the speed at which the problem was sorted out. Love my piano. Just got to learn to play it now!
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Posted 6 years ago
Assistant in store was very helpful with demo and explanation of features of different models Online ordering allowed us to choose a delivery day, but we later got an email saying this would not be possible. Delivery was within the promised 7 days but we did not receive tracking info in advance
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Posted 6 years ago
I waited for the shipment two weeks, but finly I received, thank you.
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Posted 6 years ago
Recently bought a banjolele from you no line unfortunately the case was out of stock . I went to your Southport branch for some advice on fitting the bridge and the guy there was extremely helpful ..
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Posted 6 years ago
Polite helpful staff and super fast delivery. Only single man delivery for a piano when should really have been two man delivery.
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Posted 6 years ago
Unfortunately a product I wanted to order was out of stock, otherwise I would have awarded a 5 star rating. Rimmers did contact me on the day I placed the order to advise me the product was out of stock and agreed to send me an alternative product, for the same price. The item arrived, on the date and within the times stated. Cannot fault their customer service.
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Posted 6 years ago
Very happy with their service and everyone I spoke to was very happy to help.
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Posted 6 years ago
The product arrived damaged because the LP7A was cracked. I spent £25 to get it installed. I took photos of the faulty product and within two hours it was arranged to send a preplacement part immediately. It cost me another £10 to install the piano. The customer services team were very professional and handled the problem promply. Although the fault cost me an extra£10 the service was very good
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Posted 6 years ago
Good website, great customer service.
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Posted 6 years ago
We ordered a piano online and there was a problem due to the delivery address being different to the billing address. It took a couple of days to get this sorted as technical difficulties meant we could not get through to the online shop. However, once someone did call us back we got the right piano at the original price the following day so thank you very much for that.
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Posted 6 years ago
A very good value instrument but the guitar took more than the week Rimmers claimed it would take to arrive and it was not set up either, so a couple of strings buzzed. Thankfully tools were supplied as part of the guitar kit and I was able to adjust the bridge myself. Overall, if you are not a guitar snob, Yamaha guitars are good pieces of kit for beginners and experienced players not just great value items for people on a budget. Think; Kia, Hyundai, Suzuki cars ..which I drive in preference to offerings from big mainstream manufacturers and you will get my point of view. From Rimmer Music £193 for a left-handed Yamaha guitar 112J with case, delivered. Their heart is in the right place and I will buy from them again.
Rimmers Music 4 star review on 30th November 2017
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Posted 6 years ago
Missing item resolved without any fuss.
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Posted 6 years ago
Bought a digital Piano. Was told online that I could have it delivered the next day but apparently there was a problem with stock so it was delivered one working day later. I was a bit disappointed but I’m so thrilled with the piano that it didn’t really matter. I was kept updated with the progress of my purchase by email.
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Posted 6 years ago
Beautiful piano and extremely quick delivery. The stool that came with the piano is lovely too. One downside is that given the price we paid I would have expected a better courier service (ie a smaller delivery window and 2 drivers so I didn’t have to help the poor guy carry a piano in - I’m a tiny 5ft 2 woman!). Nevertheless overall happy with the product
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Posted 6 years ago
The keyboard is worth the money. My only gripe was that I waited in for promised delivery which didn't arrive until the day after.
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Posted 6 years ago
Good price and prompt delivery of the piano. Stool in the package delivered later once stock had arrived.
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Posted 6 years ago
Excellent service and professional and quick handling of all my inquiries.
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Posted 6 years ago
Excellent service, easy ordering and delivery. Product P45 digital piano as described.
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Posted 6 years ago
Good at advising on the phone. Kind of them to 'throw in' a cross support.
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Posted 6 years ago
Not sure that happy is the right word
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Posted 6 years ago
Rimmers Music is rated 4.8 based on 4,137 reviews