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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
The service was very effecient.I received my piano the next as promised and well packaged.I'm very pleased with purchase.
Helpful Report
Posted 7 years ago
I visited the Southport shop with a very vague idea of what I needed to experiment with looping with a new synthesiser and they were very helpfull in suggesting options for looping pedals. Although they didn't have one available at the time, they quickly obtained one and phoned me to let me know. When I returned to the shop they showed me how to set it up and use it. They also showed me some other effects pedals which I could use to add extra textures to my music. I am very happy with both of my purchases now and was able to start using them immediately thanks to the instructions provided by the sales staff.
Helpful Report
Posted 7 years ago
Speedy service. Delivered exactly when they said it would be.
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Posted 7 years ago
I bought a piano online on a Thursday evening. On the next day l called to find out when it would be delivered. They asked if I wanted it the next day (Saturday). And there it was just after lunch. Awesome. Thank you!
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Posted 7 years ago
Fast delivery, great drum set and quick response to messages after sale. Thank you.
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Posted 7 years ago
After my initial enquiry RE guitar lessons for my 2 daughters I received a very prompt phone call from Lee who listened & advised on the best options available. Lee accommodated us & we have never looked Back!! Lee is patient, knowledgeable, fun & professional and has put my girls at ease giving them back their confidence & love of music. Lee in my opinion is a real credit to Rimmers music and we highly recommend him. What a difference a good tutor who listens & focuses on his students makes to my girls performance. Thank you!!
Helpful Report
Posted 7 years ago
Fast delivery, guitar was set up perfectly and plays like a dream.
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Posted 7 years ago
I bought a Gretsch G9126-ACE guitalele with p/ex on a Bohemian oil can uke. The whole process, from arranging the free courier pick-up of the p/ex instrument to the free delivery of the Gretsch was handled super-efficiently, with excellent communication at every stage of the transaction. An absolute pleasure to do business with Rimmers.
Helpful Report
Posted 7 years ago
I have used Rimmers music for quite a lot of years, they used to have a store in Preston Centre and I used to have classical guitar lessons with them at their Leyland branch - I always found them very helpful an knowledgeable. So I had no hesitation in ordering a tenor saxophone from them. I ordered on the Friday evening and was told there was a bit of a wait for the one I ordered but the service Laura from the Bury store gave was exceptional. She found an alternative product for me and arranged to have it shipped the very next day. I have had a little play on the sax and it seems very nice so thanks to Rimmers!
Helpful Report
Posted 8 years ago
Quick easy transaction. My lead arrived a few days later. Very hop with product. Many thanks.
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Posted 8 years ago
Ordering my new digital piano was very straightforward and it arrived two days later. Fantastic.
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Posted 8 years ago
All good thanks again.
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Posted 8 years ago
Really great quality for the price. I did swap out the strings, however the ones it came with definitely seemed usable.
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Posted 8 years ago
Haven’t used Rimmers for some time but found the best deal for a new piano so decided to give them another chance. They answered my questions on delivery quickly. They delivered next day and everything was as expected. Excellent service and price. Keep it up Rimmers.
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Posted 8 years ago
Really good service. Great price, quick delivery and good product. Recommended.
Helpful Report
Posted 8 years ago
Rimmers were recommended to me by a work colleague who had purchased a Yamaha piano from them three years ago. Regrettably, the only actual service I received from Rimmers occurred after I had managed to speak to a director of the company about the complete lack of service I had received from the Rimmers Customer Service team. Up until then, the promised next day delivery (for which I took a day’s holiday from work) did not happen. Moreover, it was only after I had chased Rimmers towards the end of the agreed delivery day were they able to advise that the piano had been lost by TNT; I had received NO CONTACT from either Rimmers or TNT. Rimmers’ customer service agreed to look into and update me. Suffice it to say, I received NO UPDATE and on further chasing, I learnt that the individual who had promised the update had gone to a wedding! As stated above, only after the involvement of a director did I receive an acceptable level of service. The order due for delivery on 12 December actually arrived on 22 December after a wasted day’s leave, much chasing on my part and NO OFFER of any recompense from Rimmers. I think I shall find it difficult to recommend today’s Rimmers to one of my work colleagues.
Helpful Report
Posted 8 years ago
We are very sorry that TNT lost this customers item. We kept excellent communication whilst the missing item was investigated. We despatched a replacement to arrive on a specific day before 10.00am to ensure that the delivery was convenient for the customer. The order was £100.00 cheaper than the nearest competitor at the time. Sometimes mistakes can happen, we will always do our best to rectify issues as fast as we possibly can, we offered a refund but the customer decided to continue with the order. Sometimes a mistake can happen outside our control such as this, we dealt with this issue with consideration, empathy and excellent service.
Posted 8 years ago
Great customer service. I was a little disappointed that my piano was out of stock even though it hadn't said that on the website. That being said, I can't fault the customer service and the speed at which the problem was sorted out. Love my piano. Just got to learn to play it now!
Helpful Report
Posted 8 years ago
Once again I have had a good experience from Rimmers Music. Good price and delivered on time. Good job.
Helpful Report
Posted 8 years ago
They advertised an item as available for next day delivery. This turned out not to be the case. However, they were very helpful on the phone and cancelled the order and refunded the money promptly.
Helpful Report
Posted 8 years ago
Very competitive price and excellent delivery service
Helpful Report
Posted 8 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews