Login
Start Free Trial Are you a business? Click Here

Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Very good communication thanks
Helpful Report
Posted 8 years ago
Will write a review when my order s arrives Shouldn't have to wait a week for a packet of strings. ☹️
Helpful Report
Posted 8 years ago
We say on our website to allow 7 days for delivery of strings, this option is FREE delivery. To keep the price low we post strings via Royal Mail Second Class. We make this very clear on the item and confirmation email. We evan say please allow 7 days for your order to arrive. To send strings that retail for £5.00 on a next day delivery service is possible and we offer this on our website for a £5.00 extra charge. This customer picked the 7 day delivery option. All items over £25.00 are Free delivery and most are next day. This feedback rating is unfair as we have not done anyrhing wrong.
Posted 8 years ago
Very pleased with the service - next working day delivery and the piano was easy to assemble, it looks great and our daughter loves it. Perfect, thank you very much!
Rimmers Music 5 star review on 27th January 2018
Helpful Report
Posted 8 years ago
Thank you very much for your kind review. Your piano looks great!
Posted 8 years ago
Excellent. Bang on delivery and good service.
Helpful Report
Posted 8 years ago
Gave me excellent adice on the pianos. Deonstrated to me about 4 in the shop and gave me time to try them aswell. I will buy from them again in the future.
Helpful Report
Posted 8 years ago
The item I ordered arrived speedily, well packed.
Helpful Report
Posted 8 years ago
Awesome keyboard bundle, fast service and genuine guidance. Perfect service.
Helpful Report
Posted 8 years ago
Excellent customer service, quick delivery, and a fantastic instrument even better than they described. Highly recommended.
Helpful Report
Posted 8 years ago
Excellent service from Martin at Wigan branch. Great product knowledge and advice. I love my new piano
Helpful Report
Posted 8 years ago
Excellent service and advice in the store. Every customer feels welcome and they listen to your needs even if you're not (yet) a musician. You get the time to think, to choose to listen and talk with the salesman. They seem to know very well what they are talking about. Immediate response via e-mail and next day delivery too.
Helpful Report
Posted 8 years ago
Best price I could find online and all delivered next day safe and sound. Thank you.
Helpful Report
Posted 8 years ago
For the money, the sound out of this amp is very good. Loads of presets and enough volume to wake the long time dead. Awesome. An added bonus for us was being able to use it as a bluetooth speaker.
Helpful Report
Posted 8 years ago
We looked online for a deal and Rimmers was the best by far, the ordering was easy and we were kept upto date with the delivery. we had a hiccup with one of the stands not delivered but one email and one day later the missing part arrived. that's very quick and responsive customer service would use the seller again Great
Helpful Report
Posted 8 years ago
Although a little disappointed that item was out of stock when delivery was due. I was kept informed about next delivery and it arrived on that date
Helpful Report
Posted 8 years ago
Delivery was delayed due to weather however Rimmers kept me informed on status and tracker number.
Helpful Report
Posted 8 years ago
The product purchased was a Christmas present. It is now unwrapped and everything works fine, for which I'm grateful, but the delivery process was appalling. (You should not advertise a next day delivery promise if you cannot fulfil that promise). After two days staying in to receive my purchase I tried to chase information by way of emails, telephone and direct online chat. No information was forthcoming from any source (I did get a phone call answered on a Saturday but that proved to be a shop and the person on the phone could only confirm my order details and knew nothing regards delivery). After a number of days, and after I had begun procedures to get my money returned from my credit card company, I received an email "out of the blue" telling me the first piano "had been lost" and another was on its way. It was, and arrived TWO days later. So, full marks for the purchase process, a niggling one out of five for customer service.
Helpful Report
Posted 8 years ago
This customer purchased on Finance which was referred and took time to clear before we could arrange despatch. We replied to emails within 24 hours at the busiest time at Christmas which we think is reasonable. TNT did have an extra day delay getting the order to the customer due to bad weather conditions. We gave the customer full details to contact the courier but they insisted they contact us, meaning we then contact the courier and then have to get back to the customer, making the process take longer to resolve than it needed to if the customer would simply contact the courier directly! We are sorry this customer is not completely satisfied considering we gave a massive discount on the product to them.
Posted 8 years ago
Nice Bass, plays well and arrived on time despite the weathers best efforts. Thanks Rimmers
Helpful Report
Posted 8 years ago
Great service and a great product. My grandson loved his Casio 130 package. I was just a little disapointed when I received an email just before Christmas including a stool in the package for an extra £15 pounds . That was the first thing he said after the piano was set up. “Where is the stool?” Thank you very much for the quick service.
Helpful Report
Posted 8 years ago
Quick delivery, efficient service
Helpful Report
Posted 8 years ago
Promised delivery on 12/12/17 for me to take keyboard in car to Germany. Phoned to check it was in stock. Assured it was. Then received email to say it would be another 7 days. No apology.I had to carry the keyboard onto a flight where I had no checked bags paid for. Not happy
Helpful Report
Posted 8 years ago
The customer misread the stock message. We also emailed within 30 minutes of placing the order that the item would take 7 days to get to the customer. We cannot guarantee any delivery 100% as circumstances beyond our control can happen, such as accidents on the road, bad weather etc, but we will always do our best as we did in this case.
Posted 8 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews