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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Purchased second-hand Yamaha tyros 5. Condition was as new as stated. Well packaged and delivered on time. Very happy with service.
Helpful Report
Posted 8 years ago
Assistant in store was very helpful with demo and explanation of features of different models Online ordering allowed us to choose a delivery day, but we later got an email saying this would not be possible. Delivery was within the promised 7 days but we did not receive tracking info in advance
Helpful Report
Posted 8 years ago
I have not received my piano. The stool arrived but nowt else?? Still no response from you.
Helpful Report
Posted 8 years ago
TNT split the order over 2 vans one delivered the stool , customer left negative review (which is really an enquiry and not a review), and the piano arrived later the same day. We haven't actually done anything wrong here! Every review this customer has ever left has been negative, there is a pattern here I think.
Posted 8 years ago
i don't like this model
Helpful Report
Posted 8 years ago
Could not deliver Yamaha guitar I ordered even though still on their website after telling me delivery could be up to two months. Asked them to contact me to discuss an alternative but this never happened. Lost this sale through poor service.
Helpful Report
Posted 8 years ago
Called us on Boxing Day when we are closed and clearly stated as such. Unfair comment.
Posted 8 years ago
We are very sorry that this customer was not satisfied with our service. Reading this we let the customer and our company down. We are looking at why so we can improve for the future.
Posted 8 years ago
Arrived promptly and in good condition. My daughter loves it
Helpful Report
Posted 8 years ago
What an amazing piece of kit. My sons not stop playing since it arrived. Easy to assemble, well made, weighted keys and best of all stunning sound. Great value for any budding pianist.
Helpful Report
Posted 8 years ago
Brilliant. Exactly what i wanted. Good website, good delivery. Recomend to all
Helpful Report
Posted 8 years ago
I waited for the shipment two weeks, but finly I received, thank you.
Helpful Report
Posted 8 years ago
""
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Posted 8 years ago
Delivered very quickly and all as requested
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Posted 8 years ago
Pre purchase Rimmers advisor very knowledgeable helpful advice re product. Electronic drum kit bundle seemsgood value with stool ,headphones instruction book . Product assembled one very happy 11 year old son
Helpful Report
Posted 8 years ago
Chat service is complete waste of time. Promised a call back....predictably never happened. On a positive the price was very good
Helpful Report
Posted 8 years ago
Excellent service, arrived the following day, it’s a Christmas gift so all wrapped up at the moment but I’m sure the recipient will be very pleased.
Helpful Report
Posted 8 years ago
I was very keen to obtain a Yamaha Clavinova CSP-170 in time for Christmas and Rimmers Music were offering the best price, including a "Rise & Fall" stool and headphones. Having agreed the price we ran into a minor problem whereby there seemed to be no supply available in the UK. Neil went out of his way to keep checking on the Yamaha supply and proactively contacted me when he found an available unit. I then paid the deposit and took up the offer of free Installation as well as free delivery - I would recommend always getting the free installation - Butler and Smith were brilliant in this regard.
Helpful Report
Posted 8 years ago
Recently bought a banjolele from you no line unfortunately the case was out of stock . I went to your Southport branch for some advice on fitting the bridge and the guy there was extremely helpful ..
Helpful Report
Posted 8 years ago
Although there was initially a delay due to Rimmers having surprisingly run out of stock, an apology and explanation was prompt and delivery of the order followed within seven days as promised. I was highly satisfied with the entire transaction.
Helpful Report
Posted 8 years ago
Ive not bought any thing
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Posted 8 years ago
Very prompt service, good advice and every effort made to meet my musical needs. Excellent value.
Helpful Report
Posted 8 years ago
Placed an order for son's Christmas present on 24th November with next day delivery, item never arrived. Rimmer's told me they had sent via Royal Mail, but had no tracking number. I was told a replacement would be with me within a week via DPD, item never arrived. Finally I was told on 20th December that I won't be recieving my order until after Christmas because they don't have it in stock. Absolute shambles. And they have the cheek to bombard me with email requests to review my purchase.
Helpful Report
Posted 8 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews