Rimmers were recommended to me by a work colleague who had purchased a Yamaha piano from them three years ago. Regrettably, the only actual service I received from Rimmers occurred after I had managed to speak to a director of the company about the complete lack of service I had received from the Rimmers Customer Service team. Up until then, the promised next day delivery (for which I took a day’s holiday from work) did not happen. Moreover, it was only after I had chased Rimmers towards the end of the agreed delivery day were they able to advise that the piano had been lost by TNT; I had received NO CONTACT from either Rimmers or TNT. Rimmers’ customer service agreed to look into and update me. Suffice it to say, I received NO UPDATE and on further chasing, I learnt that the individual who had promised the update had gone to a wedding! As stated above, only after the involvement of a director did I receive an acceptable level of service. The order due for delivery on 12 December actually arrived on 22 December after a wasted day’s leave, much chasing on my part and NO OFFER of any recompense from Rimmers. I think I shall find it difficult to recommend today’s Rimmers to one of my work colleagues.