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Rimmers Music Reviews

4.8 Rating 4,264 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,264 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
Rimmers Music 5 star review on 17th February 2025
Matthew
159
Anonymous
Anonymous  // 01/01/2019
Good product, good price, good service, delivered on time. I'd've given a 5 star rating if a) the adaptor for the headphones had worked, and much, MUCH more importantly b) it had not been such a mission to register the product online with Yamaha Europe. Why, when the model on the documentation, the instrument and model + serial number plate states clearly and consistently that it is a "Digital Piano P-45B", does the Model registration field on the Yamaha Europe product registration page NOT recognise the wretched hyphen between the P and the 4??!! 30 minutes to figure this out; nor was there a P45 to be found anywhere on the incredibly long drop down menu of product model numbers. A lost half-hour... Disappointing from a normally excellent firm - Yamaha - whose brass instruments I have played and recommended for more than 35 years.
Helpful Report
Posted 7 years ago
i just want to tell you that my piano keys are bounce back very hardly to the upper frame not like normal movements pls do i need some support with this issue??
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Posted 7 years ago
Good customers service and delivered on time
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Posted 8 years ago
delivery was smooth and fast .however didn't give me an hour window but a timeline from 9 am to 6 pm which to be honest is quite ridiculous in this day and age . Who has the time to wait the whole day , i expected better after buying an expensive item. The piano came in good packaging and without a scratch which was good. its for my 7 year old and hoping to last long . Rimmers customer service was good . cheers to good music.
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Posted 8 years ago
Competitive prices. Good customer service and communication.
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Posted 8 years ago
I was pleased with the guitar I purchased and it was delivered next day free of charge. The issue I had was the guitar was supposed to be set-up before being sent and it clearly had not. I had to adjust truss rod and string height and if I had not been experienced enough to do this I would have sent it back. The promise of it being properly set-up influenced me to buy from Rimmers Music and in that respect I was let down - so hence only 4 stars.
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Posted 8 years ago
Very polite customer services and they will help if you need any information about the item you purchase from them
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Posted 8 years ago
Product and delivery
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Posted 8 years ago
My keyboard was delivered very quickly. I didn't have a time slot so it was lucky that I was in however. The deliverer was friendly. The bundle included some headphones which could have been better however the general price of the whole bundle was good so probably to be expected.
Helpful Report
Posted 8 years ago
After having a rather useless conversation with the online chat, I called up the following day to find the customer service excellent over the phone. I had ordered the wrong model and they changed my order and let me pay the difference. Really helpful and super attentive. The piano arrived within a few days and I am very happy with it. Thanks Leigh for helping out! Really recommend, but the online chat is horrific customer service.
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Posted 8 years ago
I rang up about the Yamaha YDP163 digital piano and pretty much straight away I was told Rimmer is doing an upgrade if I was to purchase a YDP162 package, this is fantastic as it works out much cheaper. The online ordering process was fast and easy. Placed the order by 2pm and received my piano by next day delivery with no additional cost as agreed. The piano was easy to put together, practically build the bottom part all by myself but needed help from my husband to fit the top key part as it's quite heavy. The whole process couldn't have gone any smoother and I'm really pleased with my purchase and will be using Rimmer again, highly recommended. Michelle
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Posted 8 years ago
Just popped in to rimmers music store, southport this morning (25/4/17). A string on my little boys guitar had snapped, not being musically minded I called in to buy a new one. The staff not only fitted it but they even tuned it for me! Didn't get the guys name who served me but he once worked in Tesco. He was most helpful, polite and chatty. Great service !! Regards, colin.
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Posted 8 years ago
Good price and excellent product.
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Posted 8 years ago
Ordered came on time and considerably cheaper than others.
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Posted 8 years ago
Very good personal service, although it turned out the item I'd ordered and paid for, due in 24 hours, wasn't available. Their email notification of that wasn't clear and I had to phone them to ask what the email was about. I then did cancel the order a day later; neverthless I cannot fault their personal contact (when I phoned them) and cancelling the order was totally straightforward. In short, I would use them again
Helpful Report
Posted 8 years ago
helpful staff
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Posted 8 years ago
The original guitar I payed for was not available but you made me a deal on a more expensive model which made me very happy.
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Posted 8 years ago
Very good item and price!
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Posted 8 years ago
Great product and communication when delay was expected.
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Posted 8 years ago
just bought a guitar case ,really pleased with it guitar fits perfect
Helpful Report
Posted 8 years ago
Rimmers Music is rated 4.8 based on 4,264 reviews