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Rimmers Music Reviews

4.8 Rating 4,264 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,264 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
Rimmers Music 5 star review on 17th February 2025
Matthew
159
Anonymous
Anonymous  // 01/01/2019
Beautiful piano and extremely quick delivery. The stool that came with the piano is lovely too. One downside is that given the price we paid I would have expected a better courier service (ie a smaller delivery window and 2 drivers so I didn’t have to help the poor guy carry a piano in - I’m a tiny 5ft 2 woman!). Nevertheless overall happy with the product
Helpful Report
Posted 7 years ago
The keyboard is worth the money. My only gripe was that I waited in for promised delivery which didn't arrive until the day after.
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Posted 7 years ago
Good price and prompt delivery of the piano. Stool in the package delivered later once stock had arrived.
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Posted 7 years ago
Excellent service and professional and quick handling of all my inquiries.
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Posted 7 years ago
Excellent service, easy ordering and delivery. Product P45 digital piano as described.
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Posted 7 years ago
Good at advising on the phone. Kind of them to 'throw in' a cross support.
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Posted 7 years ago
Not sure that happy is the right word
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Posted 7 years ago
Great piano for my 5 year old to learn on. Stand a bit wobbly but fine for him. Delivery - did not come on requested date (arrived next day) but but this was not an issue for us.
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Posted 7 years ago
I am happy with the stuff. Only have one complained re delivery. One item was missed out and got 3 items delivered by 3 different drivers.
Helpful Report
Posted 7 years ago
The price was very good but the delivery was unacceptable. I specifically asked for the instrument to be delivered on a Saturday, my request was ignored and they arranged delivery for a weekday... not good enough
Helpful Report
Posted 7 years ago
the bk-3 is very nice to play, dose job perfecley. to much button pressing,i think it should have a turn wheel. did not get any proof off 5years warrenty. yours JOHN HARTLEY.
Helpful Report
Posted 7 years ago
It only took a while to land to me
Helpful Report
Posted 7 years ago
Just bought a dgx660 online. The transaction was smooth and easy to do. Arrived a few days later. Customer service has always been great from rimmers staff and items can be shipped to my local store to demo before I buy, which is really good. The only negative I would say (in my experience) is about the quality of the free extras (or accessories) that come with keyboards/ pianos, (i.e. The free headphones and foot switches are of low quality and I'm not sure if this shows Rimmers in the best light). For example, when my dgx660 arrived recently the headphones were broken, but rather than contact the store to complain, I just threw them in the bin as they aren't worth anything and I certainly would use them with my keyboards. I'd rather pay a few extra £s in a package sale for slightly higher spec accessories.
Helpful Report
Posted 7 years ago
The product was as described and good value for money
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Posted 7 years ago
Product was as described and we'll packaged. The parcel carrier however was sub-par and the external packaging arrived damaged.
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Posted 7 years ago
excellent price on my new piano
Helpful Report
Posted 7 years ago
Ordered Electronic drum kit online. Delivery was delayed without notification or reason. Had to call to find out why, which was acceptable. Informed of delivery, but not told of the subsequent changes. I missed to attempts of delivery and after several phone calls to two different delivery companies, found out who had the kit and when it would be delivered. Having now received the kit, it is excellent, and the price purchased was unbeatable.
Rimmers Music 4 star review on 29th July 2017
Helpful Report
Posted 7 years ago
Web Site was easy to understand likewise the ordering process. Laura. was helpful at the pre ordering stage and Catherine expedited the keyboard when it was overdue. I would advise being more proactive in advising customers of possible delays, and to prompt suppliers before orders not shipped as promised
Helpful Report
Posted 7 years ago
I got a very speedy delivery of my Kawai ES-8 - and although on the packages it was specifically stated "Addressee Only" - the rather heavy and bulky packages were left with a neighbour!!! The Piano plays well, and I have noticed that after fall-back, the top 18 or so keys do not damp: they have permanent sostenuto - if there is a setting where I can adjust this - I will attempt to do so. Otherwise it will need to be replaced. However, apart from that small niggle, I have had great service.
Helpful Report
Posted 7 years ago
I ordered my piano online which was fairly easy, but I've used easier websites. Arranging a delivery and assembly was a bit of a farce as I was told it would need two weeks notice, which wasn't pointed out when I first enquired about it. Apart from this Rimmers have been very good and I'm a happy customer.
Helpful Report
Posted 7 years ago
Rimmers Music is rated 4.8 based on 4,264 reviews