Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,910 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,910 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 15th March 2026

Eranda M

Remland Carpets & Flooring 5 star review on 6th March 2026

OMOLARA O

986

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received good service and the goods came on time we would use them again”

Helpful Report

Posted 7 years ago

Hello Mrs Bucknall, Thank you for your feedback we really appreciate it. We are glad you are pleased with the service and goods.

Posted 7 years ago

“Ordered a sample still waiting 10 days on 😳”

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Posted 7 years ago

Hi Jonathan, Thanks for the review. I replied to your email as I explained the free sampling service is not next day as the marketing team does not work weekends. You actually placed the order for the Free sample on the 9th Feb, which was 5 days ago. We then sent it out on Tuesday so it should be with you within the next few days. Kind regards, Marie Gerrard Online Sales Executive

Posted 7 years ago

“My order was dealt with very promptly. I was kept informed about the status of my order and when there was a problem with my order (the colour I chose was temporarily out of stock) I was informed immediately and given the option of waiting or choosing another colour, which I did. My order was delivered in excellent condition. I am very pleased with my purchase.”

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Posted 7 years ago

Hello Mavis, Thank you for your positive review! We are pleased that you are happy with the product and service you received from us and we are glad to hear the alternative colour was a good choice.

Posted 7 years ago

“Good quality goods. Speedy delivery. Would buy from you again.”

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Posted 7 years ago

Hello, Thanks for the review. We hope to see you shopping with us again soon.

Posted 7 years ago

“Good quality carpet tiles. Quick and efficient service. I would use again.”

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Posted 7 years ago

Thanks for your wonderful feedback Ian. It's great to hear that you're pleased with the product and service.

Posted 7 years ago

“Good Company to use, quick delivery and service was great.”

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Posted 7 years ago

Thanks very much for your great feedback Helen. We're happy to hear you're pleased.

Posted 7 years ago

“From ordering to receipt of goods, everything went very smoothly and the product quality did not disappoint either. Paul.”

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Posted 7 years ago

Thank you for your great feedback, we are glad we were able to get everything sorted for you and that you're pleased with your flooring.

Posted 7 years ago

“order and delivery very easy and quick, quality of product is excellent”

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Posted 7 years ago

Thank you for your great feedback on the service and product you received! We hope to see you online again soon.

Posted 7 years ago

“In all aspects the service has been very good and I am satisfied with the service and the price I paid.”

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Posted 7 years ago

Thank you for your positive feedback! It's brilliant to hear that you're happy with your choice of flooring and the service you received !

Posted 7 years ago

“Great product, much cheaper than going to a retail outlet for the same! Super fast delivery with updates along the way. I would definitely recommend.”

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Posted 7 years ago

Hello Mr Wiggins, Thank you for your brilliant review! We are happy to hear you are pleased with the overall services we provided for you. We hope to see you shopping with us again !

Posted 7 years ago

“good service , carpet arrived earlier than expected, would recommend”

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Posted 7 years ago

Hello Mr Berry, Thanks for your wonderful feedback. It's great to hear that you're pleased with the product and service.

Posted 7 years ago

“Easy to use website, really good prices, quick delivery, and great product. I’ll defibitely use these guys again.”

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Posted 7 years ago

Thank you for your positive feedback! It's brilliant to hear that you're happy with the service you received.

Posted 7 years ago

“probably not as deep a grey as shown on website ,but still a very nice coir doormat . excellant delivery times.”

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Posted 7 years ago

Hi Keith, Thank you for your review! All the coir matting we purchase is 17mm thick as advertised. We are happy you are pleased with the service! We hope to see you shopping with us again soon :)

Posted 7 years ago

“Wonderful product, lovely genuine Forbo LVTs...looks fantastic. Service was as promised...no complaints at all :)”

Remland Carpets & Flooring 5 star review on 5th February 2019

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Posted 7 years ago

Hello There, Wow, the Allura looks great ! We are pleased you are glad with the purchase from us and the service you have received. Thank you for your order, we hope to see you online again soon.

Posted 7 years ago

“Excellent all round service, very helpful customer services and prompt delivery, what else could you want!l”

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Posted 7 years ago

Hello Mr Dunwoody, Thank you for your order and great review! We hope to see you online again soon.

Posted 7 years ago

“Delighted with my purchase - looks lovely and speedy delivery. thank you.”

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Posted 7 years ago

Hi there, Thank you for your review and your order placed with us. We are glad you are delighted with your purchase and the Customer services you received.

Posted 7 years ago

“Truly excellent customer service - really helpful. Also received a quality product with fast next day delivery - overall really pleased!”

Helpful Report

Posted 7 years ago

Hello, Thank you for your kind review. We are glad you are pleased with our customer services and the quality product you received. We hope to see you online again soon.

Posted 7 years ago

“The website was easy to use, but the vinyl which showed as In Stcok was not actually available, which was explained to me via a follow-up phone call once I had already paid. In my dealings over the phone I found staff polite and helpful. However, I had some problems when I asked to cancel an order. I was told it would be cancelled and I would receive a refund. Instead, the order was delivered anyway a few days later. When I notified Remland Carpets of this by email, a collection of the erroneously delivered piece of vinyl was swiftly arranged for a date of my choice. I then rang again, a day before the collection, to ask to keep the vinyl after all, as another company had failed to provide me with my preferred vinyl. Unfortunately, the courier still turned up for the collection. I explained to them what had happened, which was no problem, but presumably a wasted journey for the courier at cost to Remland Carpets. Overall, the company seems trustworthy, but maybe their internal communication processes could be made more efficient.”

Helpful Report

Posted 7 years ago

Hello Sabine, Sorry for the inconvenience here. I am glad the similar alternative vinyl I found you was useful and you was pleased with it in comparison to the original vinyl you ordered. I received an E-mail from you saying you would no longer like to proceed with the order, although we had already sent the order out for delivery (I did tell you to refuse the delivery of the goods so they could be returned to us from our couriers). I then had to arrange a collection for the vinyl and unfortunately we did pass the message on to the couriers as soon as you let us know to cancel the collection but their communication like you rightly say could be more efficient as it wasted their drivers time which was not necessary. There was some sort of miscommunication with the collection depot and they have sent their apologises for attempting to collect the goods when they should have not. I appreciate your review and hope to see you shopping with us again soon, hopefully things can go a bit more smoothly :) Kind regards, Marie Gerrard Online Sales Executive

Posted 7 years ago

“So pleased with flooring. Ordering very easy and delivered on time. Would highly recommend and will be using Remland carpets again. Very pleased”

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Posted 7 years ago

Hello Mrs Billing, Thank you for your feedback ! We are glad you are pleased with the service / product you received. We hope to see you shopping with us soon !

Posted 7 years ago

“Excellent product and customer service. Highly recommended!”

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Posted 7 years ago

Hello, Thank you for the review ! We are happy to see you a pleased with the service. We hope to see you online again soon.

Posted 7 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,910 reviews