Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,857 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,857 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 1st February 2026

976

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very fast delivery will use you again”

Helpful Report

Posted 7 years ago

Hello Mr Cook, Thank you for your review, we are looking forward to seeing you online again soon.

Posted 7 years ago

“Great service from order to delivery very pleased and would use again”

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Posted 7 years ago

Hello, Thank you for the positive review :)

Posted 6 years ago

“I have been extremely delighted using your company in fact I have forwarded your details and the information on the colour and make of the vinyl that purchased in fact I will keep your details on my I pad for future use thank you again.”

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Posted 7 years ago

Hello, Thank you for your kind review and forwarding our details to others! We are glad you are pleased with the services. We hope to see you shopping with us again soon :)

Posted 6 years ago

“Website attractive and easy to use. Item was as described and of good value and delivered quickly..”

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Posted 7 years ago

“Good website, easy ordering and extremely quick and efficient delivery of my order. I would be quite happy to recommend Remland Carpets.”

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Posted 7 years ago

“Ecellent products and they arrived before the estimated delivery date!”

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Posted 7 years ago

“Excellent quality vinyl delivered on preferred date. Great service. Thank you.”

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Posted 7 years ago

“Really good quality vinyl floor.”

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Posted 7 years ago

“The tiles were very good value for money but I am glad that I bought 10 more than I needed as so many of them had a damaged corner, even though the box looked fine. As I was tiling a kitchen with lots of cabinets I managed to use a lot of the damaged tiles, but it did make the job more challenging. Also, several of the part of box tiles had debris on the back and were firmly stuck together.”

Helpful Report

Posted 7 years ago

Hello Ms Winn, Thank you for your review ! We are sorry to hear that some of the tiles was damaged during delivery. If you was to have made us aware we would have sent you replacement pieces. We do try to wrap our parcels as well as we possibly can to avoid damage but unfortunately sometime the couriers do not handle the parcels with care ! We appreciate your feedback, we hope to see you online again soon.

Posted 7 years ago

“Their Customer service is great and the lady went out of her way to order me samples from the manufacturer. She then called me back and let me know which colours they had in stock! I ordered some of my bathroom flooring from this company a year ago and I will always return as they go the extra mile each time . Thank u all”

Helpful Report

Posted 7 years ago

Hello Mr Worthing, Thanks for the review! We try to help our customers as much as we possibly can to ensure that you make the right choice in ordering the correct flooring to suit your home. I will let Marie know your kind words, thanks again! We are hoping to process your order for you soon!

Posted 7 years ago

“Excellent product and service will use again.”

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Posted 7 years ago

Hello there, Thank you for your great review !

Posted 7 years ago

“This is the second order that I have placed with Remland Carpets. The first time very pleased. good price and quick delivery. The second time order placed just before xmas and got lost1 However after xmas, a telephone call and profuse apologies the order arrived within three days. So, a bit of a stumble but a good recovery.”

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Posted 7 years ago

Hello Mr Fields, Thank you for your feedback. We are happy to see you are a returning customer and you are pleased with the product you received. We apologise for the inconvenience with the couriers as they mis-routed your goods. We hope to see you shop online again with us soon!

Posted 7 years ago

“Wow... Terrific service. I have not yet placed my order but I just wanted to write a review to let you customers know that Remland are great! They have sent me several batches of FREE samples to help me choose what flooring suits the project I am currently working on. The live chat is great and quick and the lady helped me massively by giving me some options to choose from when I told her the spec I needed to match. No business is perfect but Remland Carpets sure do not like to let people down! So thank you for that. I will be placing my order later on today. P.s I have recommend you to my agency so they in future will be using you guys too! Many thanks, C W”

Helpful Report

Posted 7 years ago

Hello Chloe, Thank you for you great feedback! We are glad to see you are pleased with the services we provide for our customers. We understand the importance of seeing a sample of the floor as sometimes judging by the image online is not always easy! We hope that the samples help you make your final decision and hope to see you place your order with us soon :)

Posted 7 years ago

“Very good service from beginning to receiving the carpet ordered.”

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Posted 7 years ago

Hello Mr Don, Thanks for your feedback on our services, it is much appreciated.

Posted 7 years ago

“Arrived very quickly and great quality.would use again.”

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Posted 7 years ago

Hi Mr Wren, Thank you for taking the time to review our company, we appreciate it ! We hope to see you shopping online again with us.

Posted 7 years ago

“Good price, quick delivery efficient friendly staff. What more needs to be said!”

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Posted 7 years ago

Hi Mr Hardy, We are glad to see you are happy with the product / service you received from our company! We hope to see you shopping with us again soon.

Posted 7 years ago

“The Livechat is great, gave me the answers I needed there and then. The website is easy and quick to use, the checkout is fast and simple. GREAT.”

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Posted 7 years ago

Hello Ms Henson, Thank you for your review! We are happy to see you are pleased with the process of ordering on the website and that the Live-chat came to good use for you. We hope to see you online again with us soon :)

Posted 7 years ago

“Ordered a tub of Forbo 414 which arrived the following day as expected. The driver was apologetic as the tub was damaged on the bottom and there was a small leak. Not a major problem but... If you send out single tubs why don't you put them inside a cardboard box? I have had single tins of paint and/or thinners sent to me, (in metal tins so more robust) and they have been all been boxed and all arrived safely. Maybe you should do this... hmmmm???”

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Posted 7 years ago

Hello Mr Bodycomb, Thank you for your review, it is very much appreciated. The manufacturers of the Adhesive sent your goods directly to you (Forbo). I will pass on your feedback to them. If the glue is sent from our warehouse we do box up the tubs for this reason. We hope to see you online again soon!

Posted 7 years ago

“very good service. Delivery guy called before delivery which was very helpful.”

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Posted 7 years ago

Hello there, Thank you for leaving your review! We are delighted that you are pleased with the service you received. We hope to see you online again soon :)

Posted 7 years ago

“I thought the ordering online was very easy to do, and my order was sent out promptly. Communication via email was good. The product seems of good quality. One thing I will say is that the lino looked like it was a square pattern online, but now it's arrived it's cut the other way so it will be diamond shapes when put down. I think it will look fine, so not sending it back, but you might want to adjust the online photo. Thank you. The delivery was prompt but they just left it on the doorstep without knocking. It wasn't stolen, but it wasn't a very secure place to leave it.”

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Posted 7 years ago

Hello Mrs Clare, Thank you for leaving your review. We offer a free sampling service so every customer can be sure they are ordering a vinyl which suits your home the very best. The images are provided by the manufacturers I will request for a new image for our website, thank you for notifying us. The couriers have left a POD and it states that when the goods was left there was no one at home, they followed the delivery instructions and left it 'to the side of doorstep' as requested. We appreciate your feedback, we hope to see you online again soon!

Posted 7 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,857 reviews