Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,374 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,374 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 21st April 2024

Lyn H

Remland Carpets & Flooring 5 star review on 19th April 2024

Bron R

Sonia T

862

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They delivered late and they delivered only half of the order on time”

Helpful Report

Posted 1 week ago

“This is the worst flooring I've ever had the misfortune to experience. There were no laying instructions and thinking it was proper lino, my floor layer laid it as such. Now it seems to have expanded and it's lifting in some places. I'm very dissappointed with it and of course Remland Carpets won't take any responsibility for the problems. I would not have given a single star if I could.”

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Posted 2 weeks ago

“When our flooring was delivered, it was completely the wrong colour to what was on the website. We returned the flooring at quite a large cost of doing so. Friendly staff when dealing with the return we must say.”

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Posted 3 weeks ago

“Was delivered to wrong address. Had to go and get it and floor was damaged. As I didn’t sign for it and open it at the door which would be impossible anyway as it’s 5 metres x 4. Disappointing. Will have to live with the dings and dents in the flooring.”

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Posted 1 month ago

“Ordered a small piece of vinyl. Cost £16.95 for postage which was approximately 50% of the cost of the vinyl. Ridiculous. Still haven’t received it, no idea who the carrier is and no tracking details.”

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Posted 2 months ago

“It took nearly 10 days to despatch the product and now we have to this ourselve because builder finished the job and left the building.”

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Posted 2 months ago

Hello, Thank you for your review. I am so sorry your order took longer than expected, we dispatched this within our delivery time frame. This was ordered on 09/01 and was delivered 17/01 - our delivery time frame for this order is 3-7 working days, this was delivered on the 6th working day. Apologies for any confusion.

Posted 2 months ago

“I received part of my order promptly but I have not received the rest yet and I’ve emailed to ask about timings and I haven’t had a response.”

Helpful Report

Posted 2 months ago

“I ordered 8.7m off of a 5m roll of carpet, the delivery advice noted that the carpet weighed a total of 90kg. When it arrived the delivery driver who was only a young lad couldn't even get it out of the van. My wife and I (both 70+) struggled to help him unload the carpet and get it into the house. In hindsight, I should have refused to accept the delivery. Whilst you didn't directly deliver the carpet I think it is your responsibility to ensure that your courier employs adequate levels of manpower for the consignment.”

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Posted 4 months ago

“My vinyl was shipped from you to Denmark with no proction other than some plastic see the result”

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Posted 6 months ago

“When I eventually get my order or an email telling me when my tiles are coming I may write a review. Very disappointed. I spoke to customer services on the 9th August who told me the tiles had arrived at the depot. It is now the 12th August and no more communication at all.”

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Posted 8 months ago

“Im really not sure how they have so many good reviews ! My vinyl is terrible quality so thin i should of gone with online carpets who did my lounge ! Terrible quality !”

Helpful Report

Posted 8 months ago

Hello Kyle, Thank you for your review. I'm sorry to hear about your experience with our vinyl. We take customer feedback seriously and appreciate you bringing this to our attention. We apologise that your vinyl did not meet your expectations however we take good care to ensure all the product specs on our website are clearly written in our descriptions to avoid any disappointment with the expectation of our products. We sell vinyl flooring ranging from 2mm up to 5.5mm and offer free samples so qualities can be checked before ordering. Apologies you are not satisfied. Please email us and we can arrange with you to get this collected. Thank you for taking the time to share your feedback, and we hope to have the chance to improve your perception of our products and services.

Posted 8 months ago

“I am still waiting for delivery. It is now at least 3 days late.”

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Posted 10 months ago

“I notice that the unfavourable review I wrote this week does not appear?”

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Posted 1 year ago

“Very slow to dispatch given very high delivery charge”

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Posted 1 year ago

“Our order was NOT fulfilled by the date promised and we were then told that it would be another 3 months before it would arrive. This may or may not be the fault of Remland but they really need to update their customer care process as we received an e-mail a couple of days before the due delivery date to say that our order HAD been dispatched only to receive another one on the day the delivery was due to say that it hadn't been dispatched and the next possible due date would be it Jan 2023. We had planned a good deal of work in the room were the floor covering was to be going which will need to remain unfinished for a very long period. This is not a good way to keep customers or have they recommend Remland to others.”

Helpful Report

Posted 1 year ago

“The flooring took longer to arrive than we thought- we had booked fitters to ensure a perfect finish. In fortunately when they and we unpacked the flooring there was a large deep gouge through the centre of the roll several layers deep. Fortunately the fitters were able to salvage a piece big enough for our bathroom, but our porch and utility room remain uncovered. Unfortunately on the afternoon of the fitting we had to leave home to be with my father in law who was dying so since then it’s all been pretty full on. Will happily send pictures, death certificate etc but we don’t feel paying for flooring we can’t use is fair. I look forward to your call. Thank you.”

Helpful Report

Posted 1 year ago

“It took around 3 months to get the vinyl bathroom flooring we wanted .. never again will we order from you”

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Posted 1 year ago

Hello Kenneth, Thank you for taking the time to review us. I am really sorry you are not happy with the delivery time on the order. The vinyl flooring you purchased is made to order and states this in the product description. We rang and emailed you to ensure you were up to date with your order and to keep you posted. I do apologise for the waiting time but this was out of our control as the flooring is made to order. We have taken your feedback onboard and will use it to improve our operations in the future.

Posted 1 year ago

“We ordered an 8.5m x 4m roll of luxury vinyl. The service and delivery was 5 star, though not sure how a lot of people would have been to have got the delivery to where they wanted it as it needs 2 people and there was only a single delivery driver. The reason for the 1 star is that I was short-changed. We only got 7.75m x 4m which meant we could not cut the roll up as we needed and had a lot of wastage. I sent an email asking for the money back for the 3 sq meters that we were short-changed (ignoring that we lost several more square meters wastage because we couldn't cut it as we wanted). The company didn't have the courtesy to reply to my email (nearly 2 weeks now), which is disgusting, given that they are at fault. I strongly suggest you measure the full length before cutting it if you can. We didn't have that luxury as we didn't have a space to roll it out fully. Maybe they will reply now I have had to give this review.”

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Posted 1 year ago

“delivered to an address in basildon not to me in ilford,i cant understand why. i still waiting for my refund after a week of asking to cancel the transaction....”

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Posted 1 year ago

“The vinyl did not arrive”

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Posted 1 year ago

Remland Carpets & Flooring is rated 4.8 based on 4,374 reviews