Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 5,004 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 5,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 16th August 2026

Francis D

Remland Carpets & Flooring 5 star review on 15th March 2026

Eranda M

Remland Carpets & Flooring 5 star review on 6th March 2026

OMOLARA O

987

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really unhappy with how the lino was packed. From the outside it looked great, when I opened the package, the end of the lino was bent as it has not been anchored to the cardboard roll and when I unwound it, the lino at the start if the roll had been folded back at an angle so it has a crease all along it! I have left it in the roll, hoping the crease will come out, if not I may just have to order from elsewhere and start again. It's a real shame as the pattern is lovely and the lino looks to be good quality.”

Helpful Report

Posted 1 week ago

“Over a week has gone by since my carpet was meant to be delivered, so unable to comment on quality of the carpet, but can say that the delivery service gets a big fat Zero from me.”

Helpful Report

Posted 4 weeks ago

“The floor was packed to perfection- no signs of delivery/ transit damage. When we removed packaging we discovered cardboard box holding flooring water damaged and ripped and the corners of the vinyl expensive flooring smashed! We had to cut every plank to be able to use it. Very disappointed of the company tactic with purposely sending damaged flooring with a clever disclaimer on their website about refunds. Refunds only accepted if damage discovered at delivery and signed as damaged… Be aware to unpack fully or just not buy from them as not worth hassle…”

Helpful Report

Posted 1 month ago

“Ordered a carpet from remland a 2.80m x 5m A 2.50 x 5m turned up so the fitter couldn't do the job then after contacting them they sent another carpet out that was the correct size i then had to take more time off work and try to get the fitter back an easy job ended up being a nightmare”

Helpful Report

Posted 5 months ago

“Really disappointed ! The product was advertised incorrectly resulting in me receiving vinyl with a really large pattern instead of the small pattern shown on line. I sent pictures to them showing the difference and they want me to pay to return the vinyl along with a restocking charge. Even though the item was advertised incorrectly !! Not a great experience at all.”

Helpful Report

Posted 5 months ago

“Still waiting”

Helpful Report

Posted 7 months ago

“Very disappointed and annoyed! Was sent wet, muddy and chipped laminate. Would not recommend shopping here they don't take any accountability for anything. Laminate cracks and fall apart when touch like cardboard. Avoid, they also send polished samples but when order laminate it's not polished. (OSLO LAMINATE)”

Helpful Report

Posted 7 months ago

“Very disappointed with the quality of the vinyl / order. The floor arrived with a hole in the middle of the sheet.”

Helpful Report

Posted 1 year ago

“The colour I ordered did not match the colour advertised. The colour I got was far more green than the bluer version I chose. The detail of the fish was disappointing too.”

Helpful Report

Posted 1 year ago

“If product is unavailable in stock atleast you can make them unavailable from website . Don’t keep customers waiting for weeks for product to arrive after paying .”

Helpful Report

Posted 1 year ago

“Not good! Poor material, ordered a sample that was glossy and then made a purchase it was totally different no gloss at all. No clicking mechanism waste of money an poor service. Many of them are bent would not recommend.”

Helpful Report

Posted 1 year ago

“Order delayed, lack of information and had to chase three times. No call back and promised a refund for delivery which again I’ve chased twice and not seen. Totally disappointed in service!”

Helpful Report

Posted 1 year ago

“They delivered late and they delivered only half of the order on time”

Helpful Report

Posted 2 years ago

“This is the worst flooring I've ever had the misfortune to experience. There were no laying instructions and thinking it was proper lino, my floor layer laid it as such. Now it seems to have expanded and it's lifting in some places. I'm very dissappointed with it and of course Remland Carpets won't take any responsibility for the problems. I would not have given a single star if I could.”

Helpful Report

Posted 2 years ago

“When our flooring was delivered, it was completely the wrong colour to what was on the website. We returned the flooring at quite a large cost of doing so. Friendly staff when dealing with the return we must say.”

Helpful Report

Posted 2 years ago

“Was delivered to wrong address. Had to go and get it and floor was damaged. As I didn’t sign for it and open it at the door which would be impossible anyway as it’s 5 metres x 4. Disappointing. Will have to live with the dings and dents in the flooring.”

Helpful Report

Posted 2 years ago

“Ordered a small piece of vinyl. Cost £16.95 for postage which was approximately 50% of the cost of the vinyl. Ridiculous. Still haven’t received it, no idea who the carrier is and no tracking details.”

Helpful Report

Posted 2 years ago

“It took nearly 10 days to despatch the product and now we have to this ourselve because builder finished the job and left the building.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. I am so sorry your order took longer than expected, we dispatched this within our delivery time frame. This was ordered on 09/01 and was delivered 17/01 - our delivery time frame for this order is 3-7 working days, this was delivered on the 6th working day. Apologies for any confusion.

Posted 2 years ago

“I received part of my order promptly but I have not received the rest yet and I’ve emailed to ask about timings and I haven’t had a response.”

Helpful Report

Posted 2 years ago

“I ordered 8.7m off of a 5m roll of carpet, the delivery advice noted that the carpet weighed a total of 90kg. When it arrived the delivery driver who was only a young lad couldn't even get it out of the van. My wife and I (both 70+) struggled to help him unload the carpet and get it into the house. In hindsight, I should have refused to accept the delivery. Whilst you didn't directly deliver the carpet I think it is your responsibility to ensure that your courier employs adequate levels of manpower for the consignment.”

Helpful Report

Posted 2 years ago

Remland Carpets & Flooring is rated 4.8 based on 5,004 reviews