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Remland Carpets & Flooring Reviews

4.8 Rating 4,791 Reviews
95 %
of reviewers recommend Remland Carpets & Flooring
Company Reviews Product Reviews
2,662
 Metrics Info
4.8
Based on 4,791 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Remland Carpets & Flooring Reviews
Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

Write Your review

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Carmen D
Verified Buyer
“Very disappointed with the quality of the vinyl / order. The floor arrived with a hole in the middle of the sheet.”
Helpful Report
Posted 4 months ago
Sara B
Verified Buyer
“The colour I ordered did not match the colour advertised. The colour I got was far more green than the bluer version I chose. The detail of the fish was disappointing too.”
Helpful Report
Posted 4 months ago
Abhijit S
Verified Buyer
“If product is unavailable in stock atleast you can make them unavailable from website . Don’t keep customers waiting for weeks for product to arrive after paying .”
Helpful Report
Posted 4 months ago
Donna-Lee H
Verified Buyer
“Not good! Poor material, ordered a sample that was glossy and then made a purchase it was totally different no gloss at all. No clicking mechanism waste of money an poor service. Many of them are bent would not recommend.”
Helpful Report
Posted 9 months ago
Cheryl V
Verified Buyer
“Order delayed, lack of information and had to chase three times. No call back and promised a refund for delivery which again I’ve chased twice and not seen. Totally disappointed in service!”
Helpful Report
Posted 1 year ago
Ionut R
Verified Buyer
“They delivered late and they delivered only half of the order on time”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“This is the worst flooring I've ever had the misfortune to experience. There were no laying instructions and thinking it was proper lino, my floor layer laid it as such. Now it seems to have expanded and it's lifting in some places. I'm very dissappointed with it and of course Remland Carpets won't take any responsibility for the problems. I would not have given a single star if I could.”
Helpful Report
Posted 1 year ago
Ryan W
Verified Buyer
“When our flooring was delivered, it was completely the wrong colour to what was on the website. We returned the flooring at quite a large cost of doing so. Friendly staff when dealing with the return we must say.”
Helpful Report
Posted 1 year ago
Natalie E
Verified Buyer
“Was delivered to wrong address. Had to go and get it and floor was damaged. As I didn’t sign for it and open it at the door which would be impossible anyway as it’s 5 metres x 4. Disappointing. Will have to live with the dings and dents in the flooring.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Ordered a small piece of vinyl. Cost £16.95 for postage which was approximately 50% of the cost of the vinyl. Ridiculous. Still haven’t received it, no idea who the carrier is and no tracking details.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“It took nearly 10 days to despatch the product and now we have to this ourselve because builder finished the job and left the building.”
Helpful Report
Posted 1 year ago
Hello, Thank you for your review. I am so sorry your order took longer than expected, we dispatched this within our delivery time frame. This was ordered on 09/01 and was delivered 17/01 - our delivery time frame for this order is 3-7 working days, this was delivered on the 6th working day. Apologies for any confusion.
Posted 1 year ago
Jeanette B
Verified Buyer
“I received part of my order promptly but I have not received the rest yet and I’ve emailed to ask about timings and I haven’t had a response.”
Helpful Report
Posted 1 year ago
Mike H
Verified Buyer
“I ordered 8.7m off of a 5m roll of carpet, the delivery advice noted that the carpet weighed a total of 90kg. When it arrived the delivery driver who was only a young lad couldn't even get it out of the van. My wife and I (both 70+) struggled to help him unload the carpet and get it into the house. In hindsight, I should have refused to accept the delivery. Whilst you didn't directly deliver the carpet I think it is your responsibility to ensure that your courier employs adequate levels of manpower for the consignment.”
Helpful Report
Posted 1 year ago
Niels T
Verified Buyer
“My vinyl was shipped from you to Denmark with no proction other than some plastic see the result”
Helpful Report
Posted 2 years ago
ANDREW L
Verified Buyer
“When I eventually get my order or an email telling me when my tiles are coming I may write a review. Very disappointed. I spoke to customer services on the 9th August who told me the tiles had arrived at the depot. It is now the 12th August and no more communication at all.”
Helpful Report
Posted 2 years ago
Kyle
Verified Reviewer
“Im really not sure how they have so many good reviews ! My vinyl is terrible quality so thin i should of gone with online carpets who did my lounge ! Terrible quality !”
Helpful Report
Posted 2 years ago
Hello Kyle, Thank you for your review. I'm sorry to hear about your experience with our vinyl. We take customer feedback seriously and appreciate you bringing this to our attention. We apologise that your vinyl did not meet your expectations however we take good care to ensure all the product specs on our website are clearly written in our descriptions to avoid any disappointment with the expectation of our products. We sell vinyl flooring ranging from 2mm up to 5.5mm and offer free samples so qualities can be checked before ordering. Apologies you are not satisfied. Please email us and we can arrange with you to get this collected. Thank you for taking the time to share your feedback, and we hope to have the chance to improve your perception of our products and services.
Posted 2 years ago
DAVID G
Verified Buyer
“I am still waiting for delivery. It is now at least 3 days late.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“I notice that the unfavourable review I wrote this week does not appear?”
Helpful Report
Posted 2 years ago
Paul S
Verified Buyer
“Very slow to dispatch given very high delivery charge”
Helpful Report
Posted 2 years ago
Douglas P
Verified Buyer
“Our order was NOT fulfilled by the date promised and we were then told that it would be another 3 months before it would arrive. This may or may not be the fault of Remland but they really need to update their customer care process as we received an e-mail a couple of days before the due delivery date to say that our order HAD been dispatched only to receive another one on the day the delivery was due to say that it hadn't been dispatched and the next possible due date would be it Jan 2023. We had planned a good deal of work in the room were the floor covering was to be going which will need to remain unfinished for a very long period. This is not a good way to keep customers or have they recommend Remland to others.”
Helpful Report
Posted 3 years ago
Remland Carpets & Flooring is rated 4.8 based on 4,791 reviews
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