Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,997 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,997 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 7th August 2026

Simon J

Remland Carpets & Flooring 5 star review on 15th March 2026

Eranda M

Remland Carpets & Flooring 5 star review on 6th March 2026

OMOLARA O

987

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flooring looks and feels good quality, delivery was quick and painless however I do find the delivery fee extremely expensive.”

Helpful Report

Posted 4 weeks ago

“Ordered a small piece of entrance matting- I was surprised it was wasn't rolled on a carpet tube to keep its shape- when it arrived ends were crumpled and I was unsure if the ends would be ok - after unrolling it and laying it out with heavy items on it - it looks ok now - but a lot of effort - all this could have been avoided- also delivery was very expensive for such a small parcel which was rolled short ways rather than long ways - not a great experience with my first order.”

Helpful Report

Posted 1 month ago

“I ordered 2 rolls for my bathroom and kitchen. The bathroom one ( victorian blue tiles) is beautiful and looks just like the pictures, the kitchen one looks dirtier and less saturated than the pictures on the website.”

Remland Carpets & Flooring 3 star review on 22nd May 2026

Helpful Report

Posted 2 months ago

“Hard to review when I have not received it yet”

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Posted 3 months ago

“First delivery of vinyl was really badly torn. Customer service was excellent & they replaced it quickly. However replacement had a small tear. So their products clearly need a better checking system before despatch.”

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Posted 5 months ago

“Dear Sir/Madame! My order has been delivered with broken film sealing at the ends of the 4 m roll because the delivery man was dragging the roll as it could be through the car park. As a result - both ends with damaged sealing and one end was visibly spoiled. No wounder- he was unable to do the job alone. When I reminded about signing the delivery- he refused, explaining that they do not practice to sign a delivery.?! Why on earth had you advised us to sign if it is damaged in any way? I have been very pleased at Remland service storing my chosen marvelous vinyl after placing the order ( though I needed only a 3 m width, but due to the shortage at the store I agreed on the 4 m width - I liked the design) , but the delivery has spoiled this positive experience. My Remland 0rder is WS 493307 Sincerely yours, G. Jackson”

Helpful Report

Posted 6 months ago

“I paid for cutting and delivery but it came too big fitter had to do a lot of cutting and I am left with a great big roll of hard cardboard which the lino was wrapd round and I do not no wat to do with it as I am a disabled pensioner”

Helpful Report

Posted 8 months ago

“Lovely vinyl. Good to have been sent a free small sample. Ordering easy, but seemed a little long for delivery. 3weeks”

Helpful Report

Posted 8 months ago

“Bit disappointed as the vinyl is dented in a few places. I couldn't unwrap at the point of delivery to check due to size and weight as installer wasn't due. Lots of emails saying this has to be done but with 4x4m this is difficult. Next time I'll get from somewhere local. Bit concerned about how well it will last due to damage that is already apparent”

Helpful Report

Posted 1 year ago

“Time from ordering to dispatch was longer than expected. 7 days after placing my order online I had a second email to say “we’re working on it”. I contacted customer services to see how much longer it would be, and was informed that they need 3-7 working days for the product I ordered. I said I ordered 7 days ago but they informed me they work in working days, so I actually ordered 5 days ago. However, they did say that they would send it out that day, which they did, and it arrived the next day. The flooring arrived with a dirty patch on it where the packaging had split on delivery but I cut this piece off anyway as it was just on one edge. The sellotape that was used to hold the role together also washed off. The floor itself seems to be of a good quality and went down as it should.”

Helpful Report

Posted 1 year ago

“The shopping experience was average. We had to contact them to find out what was happening to our order.”

Helpful Report

Posted 1 year ago

“Vinyl shown as black but on arrival is not black but grey”

Helpful Report

Posted 1 year ago

“Vinyl was excellent and the texture was more pronounces than expected. Only downside was that on the 4m length, the cut was 1.5cm out from end to end, making it difficult to lay from the start, with the same issue at the other end. Didn’t seem to be machine cut.”

Helpful Report

Posted 1 year ago

“Good price, local business, delivered in good time albeit 2 of the 12 boards were damaged and not usable ...didn't advise Remland, could have been the courier company, assumed more hassle than worth to try and return, replace.”

Helpful Report

Posted 1 year ago

“The item is as ordered but the delivery took much longer than the stated time. I had to chase it myself, I got no updates on why it was late.”

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Posted 1 year ago

“Great product but it took a while to get it from the poo t of order to point of delivery. It was damaged but I managed to lay it in away that part ended up outside the visible area.”

Helpful Report

Posted 1 year ago

“When I enquired about stock availability I was told stock was available and would be delivered within 8-10 days. I placed an order on 5/9/24 but didn’t receive the goods until 26/9/24. I was also expecting a confirmation email once my order had gone through but ended up having to phone to ask for details of the order. I was not happy with the delivery method. The goods arrived on a pallet and was left on the pavement. We have 17 steps up to the front door. I would not have expected the delivery man to carry the pallet up the stairs. He could, however, have carried the six relatively small boxes up to the house and taken the pallet back to his van on the trolley he had. Instead my husband and I struggled to take the pallet up the stairs and through to the back garden to be disposed of somehow.”

Helpful Report

Posted 1 year ago

“Although very helpful on telephone there was failure to get the order into the system. Respond to my telephone enquiry when it because apparent that order was not placed with Forbo was rapid and goods did arrive within a few days. Fortunately work for which this was required had been delayed for other reasons.”

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Posted 2 years ago

“Only reason for 3 stars is that it wasn't clear how the order was progressing and when despatched. I was very pleased with the matting, it matched the description perfectly”

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Posted 2 years ago

“Prompt delivery”

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Posted 2 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,997 reviews