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Remland Carpets & Flooring Reviews

4.8 Rating 4,791 Reviews
95 %
of reviewers recommend Remland Carpets & Flooring
Company Reviews Product Reviews
2,662
 Metrics Info
4.8
Based on 4,791 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Remland Carpets & Flooring Reviews
Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Simon T
Verified Buyer
“Sheet vinyl looks good but when I opened the package containing the three tubs of glue I was shocked to find it was oozing out of the containers.”
Remland Carpets & Flooring 2 star review on 19th October 2025
Helpful Report
Posted 1 week ago
Robert B
Verified Buyer
“hi sent wrong carpet told them no good on phones or computers can send old carpet back when they send correct colour carpet they said need to send photo isaid i am old and not up with mordern tech aqnd have no one to help me but they said need photo to sort and that was it like you see offer to send old carpet back was not mymistake will not deal again with this company again they have lost out got to replace carpet 3 rooms running into thousand so there lost will tell freinds and relatife not to use this firm”
Helpful Report
Posted 2 months ago
Alex M
Verified Buyer
“While The company was fine to work with it seems their couriers were not able to deliver and it seems the carpet “ got lost in transit”” I guess a company should be judged on their performance and as such I can’t recommend Remland. I had to cancel as could not be bothered with any more excuses. I think this is a fair comment.”
Helpful Report
Posted 10 months ago
Gary B
Verified Buyer
“We ordered a sample and it has never arrived. The vinyl was not delivered on the day it was promised to be delivered. It arrived on the second occassion. On the positive side the price was good.”
Helpful Report
Posted 1 year ago
Susan G
Verified Buyer
“Made an order- no response about delivery so telephoned company.Was informed it would arrive within 48 hours.No other notification. Then got an email from DX Express with delivery date.Order didnt arrive and made 3 further calls to Remland.Quite a rude response so we asked for delivery payment to be refunded.Order arrived one week late! Bad communication and DX Express were terrible.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Very disappointed with the delivery. One of the bars had a large mark on it but because we needed it we had to sand it down and refinish to allow us to fit. I've bought these previously and they also had damage, only keep buying them as I need to match the first set I bought. These are quite expensive and the delivery charge is extremely expensive, would not buy from this company again.”
Helpful Report
Posted 2 years ago
Raymond C
Verified Buyer
“Cost was competitive and delivered on time however the grey coloured choir mat I ordered was delivered as a brown mat. Not too happy.”
Helpful Report
Posted 2 years ago
Gary P
Verified Buyer
“Received vlnyl flooring and it was 200mm short of the 3m length I ordered! Complained and got a whooping £20 refund! That didn’t even cover costs of complaining!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Ordered rug cut to size. Was wilting size.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The flooring is lovely but it was late with no communications about the delay. Not even an apology. Not impresessed”
Helpful Report
Posted 2 years ago
Vic E
Verified Buyer
“Not received flooring Vinyl yet. Was promised to del 10 days from order (30.7.22). One email said it had been duspatched 10.8.22 and 2nd email said it would be here before 23.8.22. I will comment when it eventually arrives.”
Helpful Report
Posted 3 years ago
Stephen R
Verified Buyer
“I received a carpet instead of what I ordered hopefully you can rectify this matter”
Helpful Report
Posted 3 years ago
John B
Verified Buyer
“My order took ages to come then wasn't delivered when stated on courier email. I contacted Relmland ,once they looked into it said it was broken in transit and sent out next day. Overall good service , shame I had to chase it up to find out where it was.....”
Helpful Report
Posted 3 years ago
Valerie H
Verified Buyer
“I was told by Remland that my order would be delivered on a certain day. I had a fitter standing by from lunchtime, which cost me £100 for his time, but no delivery. I rang Remland and was told if it wasn't delivered by the Friday it would be the following Monday. It didn't arrive on either date. It eventually arrived on the following Wednesday, 10 days after the original delivery date. As this was coming from Belgium I do understand that Remland have to go by what they say, but that did not compensate for the money I had to spend waiting for the delivery. Not sure I would order from them again.”
Helpful Report
Posted 3 years ago
Mark C
Verified Buyer
“Carpet was left on fronts in the rain. Driver didn't phone or attempt to cover it. Driver was from Tuffnells.”
Helpful Report
Posted 3 years ago
Melissa W
Verified Buyer
“I got an email stating when it was going to be delivered. It never arrived and I had to call them. I had to chase them.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Ordered flooring for my kitchen and had heard nothing after 2 weeks. I emailed the customer services team who were really apologetic and gave me an estimated delivery date. This date came and I had still not received my item. I emailed again to find out it had been damaged in transit. Again the customer service team apologised and got it sent out on the overnight delivery service and the flooring arrived within 2 days as promised. The only downfall is that it went to my billing address and not the delivery address, which are not close to each other so I had to try and move a very large piece of vinyl flooring which was a huge inconvenience.”
Helpful Report
Posted 3 years ago
Gary M
Verified Buyer
“Delivery was to wrong address”
Helpful Report
Posted 3 years ago
Kay C
Verified Buyer
“Disappointing service and Remland need to improve their communication with their customers. My order was delayed, and I was not made aware of the fact, then a further delay by their delivery company ment that I waited a whole day at home for a delivery that eventually come the next day, again I was not kept up to date by Remland. The product was fine and as expected but the delivery was badly managed.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I ordered Vinyl flooring on the 21st July ,expected up to 7 days for delivery ,had a text on the 27th July to say delayed until 4th August ,rang on the 30th July and cancelled the order,I was told refund would be processed .Rang on the 6th August to check where money was ,It’s being processed today 1 week after cancelling order ,still waiting for my refund 5 days later ,wouldn’t recommend .,2 weeks for a refund is unacceptable .”
Helpful Report
Posted 4 years ago
Remland Carpets & Flooring is rated 4.8 based on 4,791 reviews
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