Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,857 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,857 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 1st February 2026

976

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful product, lovely genuine Forbo LVTs...looks fantastic. Service was as promised...no complaints at all :)”

Remland Carpets & Flooring 5 star review on 5th February 2019

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Posted 6 years ago

Hello There, Wow, the Allura looks great ! We are pleased you are glad with the purchase from us and the service you have received. Thank you for your order, we hope to see you online again soon.

Posted 6 years ago

“Excellent all round service, very helpful customer services and prompt delivery, what else could you want!l”

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Posted 6 years ago

Hello Mr Dunwoody, Thank you for your order and great review! We hope to see you online again soon.

Posted 6 years ago

“Delighted with my purchase - looks lovely and speedy delivery. thank you.”

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Posted 6 years ago

Hi there, Thank you for your review and your order placed with us. We are glad you are delighted with your purchase and the Customer services you received.

Posted 6 years ago

“Truly excellent customer service - really helpful. Also received a quality product with fast next day delivery - overall really pleased!”

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Posted 6 years ago

Hello, Thank you for your kind review. We are glad you are pleased with our customer services and the quality product you received. We hope to see you online again soon.

Posted 6 years ago

“The website was easy to use, but the vinyl which showed as In Stcok was not actually available, which was explained to me via a follow-up phone call once I had already paid. In my dealings over the phone I found staff polite and helpful. However, I had some problems when I asked to cancel an order. I was told it would be cancelled and I would receive a refund. Instead, the order was delivered anyway a few days later. When I notified Remland Carpets of this by email, a collection of the erroneously delivered piece of vinyl was swiftly arranged for a date of my choice. I then rang again, a day before the collection, to ask to keep the vinyl after all, as another company had failed to provide me with my preferred vinyl. Unfortunately, the courier still turned up for the collection. I explained to them what had happened, which was no problem, but presumably a wasted journey for the courier at cost to Remland Carpets. Overall, the company seems trustworthy, but maybe their internal communication processes could be made more efficient.”

Helpful Report

Posted 6 years ago

Hello Sabine, Sorry for the inconvenience here. I am glad the similar alternative vinyl I found you was useful and you was pleased with it in comparison to the original vinyl you ordered. I received an E-mail from you saying you would no longer like to proceed with the order, although we had already sent the order out for delivery (I did tell you to refuse the delivery of the goods so they could be returned to us from our couriers). I then had to arrange a collection for the vinyl and unfortunately we did pass the message on to the couriers as soon as you let us know to cancel the collection but their communication like you rightly say could be more efficient as it wasted their drivers time which was not necessary. There was some sort of miscommunication with the collection depot and they have sent their apologises for attempting to collect the goods when they should have not. I appreciate your review and hope to see you shopping with us again soon, hopefully things can go a bit more smoothly :) Kind regards, Marie Gerrard Online Sales Executive

Posted 6 years ago

“So pleased with flooring. Ordering very easy and delivered on time. Would highly recommend and will be using Remland carpets again. Very pleased”

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Posted 7 years ago

Hello Mrs Billing, Thank you for your feedback ! We are glad you are pleased with the service / product you received. We hope to see you shopping with us soon !

Posted 6 years ago

“Excellent product and customer service. Highly recommended!”

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Posted 7 years ago

Hello, Thank you for the review ! We are happy to see you a pleased with the service. We hope to see you online again soon.

Posted 6 years ago

“My carpet was ordered 10th January it's now 2nd February and still no carpet. The only information I have received about my order was when I emailed to ask for an estimated delivery date. I was told the carpet is manufactured in France and not much more. I'm still waiting and beginning to wonder if I have been scammed. I feel that keeping customers informed is a basic essential not a chore.”

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Posted 7 years ago

Hi John, Thanks for your review. The product you have selected is being manufactured in France. It can take up to 6 weeks to be made, this is why we do not yet have a delivery date for you as the manufacturers will let us know an estimated time once the product is close to being fully manufactured. On the description of the product it does state that Flotex Vision is MADE TO ORDER and has all the info there. We will keep you posted on the delivery of your goods as soon as we hear anything from the manufacturers. Kind regards , Marie Gerrard Online Sales Executive

Posted 7 years ago

“Very impressed with the choice of flooring and competitive cost. Both of my items arrived very quickly,very well packaged and Free postage, what more could you want”

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Posted 7 years ago

Hello Mrs Parsall, Thank you for your review. We are happy that you are pleased with the Product and Service you received from Remland Carpets! We hope to see you shopping with us soon :)

Posted 6 years ago

“Very good product and service”

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Posted 7 years ago

Hello, Thank you for you review!

Posted 6 years ago

“Had the product we wanted and delivery was exceptional.”

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Posted 7 years ago

Hi Mr Aspey, Thank you for the review :)

Posted 6 years ago

“Handy and speedy service from the team! Well done. They have helped me know what size to go forward with and let me sample the flooring ! Thanks.”

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Posted 7 years ago

Hello Sally, Thank you for the great review! We are glad we helped you make a decision. We hope to see you online again soon.

Posted 6 years ago

“The process of ordering was all very easy . The carpet tiles arrived on the day arranged . We are very pleased with the outcome .”

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Posted 7 years ago

Hello Mr Smith, Thank you for your review. We are glad you are pleased with the services and the product you received from us :)

Posted 6 years ago

“Purchased Leoline: Mercury XT vinyl flooring for kitchen at almost half the price it was advertised in my local large store. Delivered in three days. Flooring now laid and I am highly satisfied with purchase. Would definitely recommend Remland Carpets for an online purchase”

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Posted 7 years ago

Hello Mr Smith, Thank you for your review, we are glad you are happy with the product and the service you received. We hope to see you online with us soon! :)

Posted 7 years ago

“Order/Payment/Delivery - top drawer! Novilon Classic - good quality & value for money”

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Posted 7 years ago

Hello Mr Adams, Thank you for your feedback! We are glad you are impressed with the service and vinyl. We hope to see you online again soon,

Posted 7 years ago

“Good quality product, colour as described, arrived on time, well packaged”

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Posted 7 years ago

Hello Mrs MacInnes, Thank you for your review, we are pleased you are impressed with the goods! We hope to see you online again soon.

Posted 7 years ago

“Excellent service, prompt delivery and exactly what I was looking for. Really thrilled after being messed around by another carpet company. Will use again & recommend to others.”

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Posted 7 years ago

Hello Ms Shaw, Thank you for your review. We are glad you are impressed with the service and products you received. Thank you for the recommendation, we appreciate that ! We hope to see you online again soon.

Posted 7 years ago

“I wanted to carpet a small room with Flotex and was amazed at the list price. I found a roll end on the Remland website at a huge saving. I bought it and the free delivery was much quicker than I expected. Highly recommended.”

Remland Carpets & Flooring 5 star review on 26th January 2019

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Posted 7 years ago

Hello Mr Smith, Thank you for your review and your lovely photo of the Flotex flooring fitted! We are very pleased that you are impressed with the product and services you received. We hope to see you online again soon.

Posted 7 years ago

“Ive used Remland a few times, their service is excellent”

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Posted 7 years ago

Hello, Hello Mr Smith, Thank you for your feedback! We are happy you are pleased with the services we provide.

Posted 7 years ago

“The underlay was delivered as a sealed roll. It's light weight and walking on our new carpet feels heavenly. Can't comment on tog rating as only had it installed today.”

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Posted 7 years ago

Hi there, We are glad you are pleased with the product, the underlay is brilliant we recommend to all! We hope to see you online again soon :)

Posted 7 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,857 reviews