Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.92

3.9 Rating 717 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 717 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest, I don’t know why Regency For Expats even get negative reviews and one stars since it is clearly not true. It is by far the best insurance company I have ever encountered because of various reasons. Firstly, it was more than easy to sign up and the application process was so quick and efficient by one of the salespersons. Secondly, not so long after I was a client, I had my first claim and it wasn’t a small claim, it was a big claim and there were so many documents that needed to be provided, but Regency’s customers service was very knowledgeable and professional. They helped me get the documents so fast, I didn’t feel that it was a big problem at all. Last but not least, I got my claims back with a day and also when it was time to renew my policy, I didn’t even have to think twice since everyone in the company took care of me so well. From quick phone calls and fast email responses. There was no room to be unhappy about. Finally, I would like to thank Regency for always checking up on me in a friendly and caring matter. Just to see how I was doing and they remembered every piece of information correctly. Couldn’t even believe that there are one stars reviews because this company has been consistent with every single member from the start of their journey until the present. Most of my friends that are expats are a client at Regency and have perfectly no problems at all.”

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Posted 2 years ago

“The truth about this company is that they are liars and thieves. They took our money and when we needed them, they failed us! I have never delt with anything like this before. No now we need to pay back medical costs out of pocket that saved my husband's life just because Regency decided that this claim does not fit into their approved claim system. This was not an incident that we could prevent. My husband had a heart attack. So now it will be fine to put in a claim for stiches but make sure you don't get a heart attack because regency will not pay that account.”

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Posted 2 years ago

“Regency has been the most well known and trusted insurance company I have ever heard off. Could not thank them more since they have always reached out to help me with my paperwork, claims and kept in touch with me throughout these years. My whole family relies on Regency since they do life and health coverages wherever I am in this world! I am they cover so many countries I have no problem in moving to work in countries that is not my hometown. Regency has always given me the warmth and comfort that I always needed since having a good health insurance is the most important thing for me and my family. So, thank you so much for the big help to me and my family. Cheers”

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Posted 2 years ago

“The truth about this insurance company is that they are brilliant in terms of customer care and also how they always respond very fast. I had some problems with my documents and Regency contacted me in such as a short amount of time, I hardly had to wait. Very impressive and so happy to be a client at Regency. Regency has been helpful to me since the start of my plan up until the present days. I have always wanted to post my appreciation comment for them. I have been a client for five years and 99% of my claims have been paid back and in just a short amount of time. Last week I had a small claim and Regency helped took care of me and my claim with a day. Thank you tons!”

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Posted 2 years ago

“No entiendo el inglés, sólo hablo Español y Francés Gracias Atentamente Lola Domínguez”

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Posted 2 years ago

“It is a pitty what they do my Partner had a small diving incedent nothing serious just a short stay in the Hospital 2 Hours, just to be sure a little bit Oxygen etc. however Egypt hospital a very expensive for Tourists. Regency now asked for medical history or insurances from the dive center bla bla bla bla bla.... Every new message we receive is full of questions once we answer all the questions new one come. I agree the Sales staff is very helpfull BUT wait until you will request your first claim. PLEASE DO NOT SIGN UP WITH THEM”

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Posted 2 years ago

“Be very wary and avoid this slickly advertised 'too good to be true' company! Am an 'merican Expat living a long time in Thailand, where there are not strict rules or oversite on company's like these. Obviously there are here, obviously to a discerning eye and mind, mostly fake, empty illiterate 5 star ratings, to boost their averages. Reading carefully, almost all of those so called positive reviews, have no details and only say they are so kind and do whatever they are supposed to. This is called 'Astroturfing'! Look it up. Means planting fake positive reviews online, as they certainly pay people to do on this site and on other legit review websites as well! After a few years with them, I can attest to the fact that they denied claims that the other legit companies all do cover, in my final case with them, an inguinal hernia, with no history or record of 'pre-existing'. They also denied payment for a kidney stone, also a first time with no history or reason, besides saying some med I might have taken 15 years ago, might have caused it.. Again several hospital's insurance departments told me that other companies generally always pay for this procedure! To mention also, the 'small print' that they will not cover any hospital inpatient stay and will reduce the total of all surgical and medical expenses by 20% if staying in a Private room, which many hospitals here only offer! After consulting Insurance departments of several major hospitals here, was told by several of them, that these people have a history of not paying, which is why they do not get pre approved. They do not get back to you, as they advertise, in a 'timely manor' as they claim, unless it is to get more money from you! Had to wait 3 days in expensive hospital waiting to hear back from their so called in house 'expert', for their refusal to pay for kidney stone treatment. Was told they have an office here, but false. Was told they are backed by a known Brit and Hong Kong Re-assurance company, but also false! As mentioned many times here, they are only registered on Nevis, a small tax haven Caribbean Island. Very suspicious obviously. So that is where one must go to or complain to (try and find that phone number!)!? I also was shunted off to the infamous "Maria" in HK, who was very good at delaying and giving false hope of resolution, but just great at putting us off.. The original price was suspiciously inexpensive, but the annual fees jumped surprisingly fast once signed up, once i passed the 70 year old barrier to get any other company to provide cover! Shopping around for a real reputable company, have spoken with several agents who have inevitably heard and it is becoming more known in that industry, at least here, that these guys are complete phoney rip offs! Hopefully a Class Action Suit, as many here have suggested will happen and I will happily join and contribute to that, to get these con artists out of this business! There will always be ignorant fools and suckers who will empty their pockets and fall for these guys, enough to keep them in business. Further more, there is no objective comparative website (that doesn't sell and get commissions for selling this fake product) that ranks or reviews insurance company's with this group included, favorably. Please do careful diligent research before committing money in a once in a lifetime decision!”

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Posted 2 years ago

“So satisfied with this company. I got my claims back so fast and the everyone there helped me arrange my documents as well as follow up with both emails and calls. Thank you so so much for taking care of me and how fast I got my money back.”

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Posted 2 years ago

“Very impressed with the fast claims that they have here. Very effective and easy work for us as clients and got my money back in no time thank you so much.”

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Posted 2 years ago

“Avoid this insurance scam. They deny your claims regardless of doctor’s recommendations. The worst HC insurance I’ve ever had. Im 63. 100% honest and real”

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Posted 2 years ago

“They do everything to deny your claim. Firstly, the paperwork for every claim is very cumbersome. Second, they deny big claims despite doctors orders. They love to claim “preexisting condition” without any records or evidence. Avoid Regency. I’m 63, had healthcare insurance my entire life. By far, Regency is the worst. I am real, this review is 100% authentic. Write me if you want more info”

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Posted 2 years ago

“Splendid care and excellent service with my renewal process as well as the organization of the documents. Very fast and effective. Just wanted to thank you my salesperson with the amount of care and effort to sort everything out in such a short matter of time.”

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Posted 2 years ago

“Very impressive salesperson. He helped me from the start of my journey when I had no insurance cover at all and until I renewed my plan. He was the one who guided me through everything thank you so much. I feel pleased with the service and everything that I have been through. Excellent customer service for my point of view.”

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Posted 2 years ago

“Very caring salesperson since he helped me from the start until I got my plan and everything was all set in a short matter of time. Thank you so much very happy.”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“MWH Attention!! Sorry a paid years and once i had to go by urgence in hospital they rejected to pay! Its a real pitty. Their arguments were ridiculous! I can't recommend Regeny! This is a form of fraude! Do not trust them!”

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Posted 2 years ago

“They looking for any excuse to not pay.. Had a motorbike accident with follow operation and denied coverage on minor issue.. Thst did not happen with other insurance before.. Well you get what you pay.. They do not have contracts with major hospitals which show how serious they are”

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Posted 2 years ago

“Very happy with my salesperson. He helped me with my application process and also was so updated with all information thank youu.”

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Posted 2 years ago

“not answer to my r question”

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Posted 2 years ago

“Everything has been great from start to where we are now. The sales guy was very helpful and made sure that I knew what I was taking out. Moving on to the people that call me to make sure everything is going ok and the fast claim that I have just made. So refreshing to know that I can rely on them. Just want to say thank you”

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Posted 2 years ago

Regency for Expats is rated 3.9 based on 717 reviews