Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.95

4.0 Rating 680 Reviews

74 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

4.0

Based on 680 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cover and price were excellent. The 'pushy' attitude of the staff seemed like desperation and gave no confidence to me... so much so that I may not actually take up cover with them”

Helpful Report

Posted 1 month ago

“The staff is incredible. So courteous and efficient!!! Personable and knowledgeable as well. The price is very affordable especially for the level of quality.”

Helpful Report

Posted 1 month ago

“Great on small claims. A few hundred and they will pay quickly. But once you are talking thousands they will do NOTHING except make excuses and pay nothing. The small print excludes so much and is worded so cleverly to make sure they are exempt from paying. They left my family stranded abroad with not a penny paid after a car accident which was not their fault. They have not paid a PENNY towards their care and made excuses at every turn. They have had thousands from us in premiums and when we needed them they were not there for us. This company is basically a SCAM. YOU HAVE BEEN WARNED.”

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Posted 1 month ago

“One of the best Medical insurance, people deal with efficient fast pay and assessment correspondence is unbelievable women five minutes down your emails. They make everything clean and simple highly recommended and I’ve no medical companies and this is genuinely one of the best I’ve ever had to deal with and the staff so professional and polite, really special? Thank you, everybody there Regency”

Helpful Report

Posted 2 months ago

“Do NOT go with a his company. They are a complete SCAM! We were in a serious car accident in Germany where me my husband and my baby were in intensive care. They did NOTHING! They paid NOTHING. If we had not been in Germany where they look after you with or without insurance we would be dead. They didn’t care, or try and help. Over 100K in medical bills and they couldn’t care less. Absolute scam.”

Helpful Report

Posted 2 months ago

“They only cover small claims ($200 to $500), but if you have a larger claim ($2,000 or more), they will do everything in their power to NOT pay out, even after giving you the runaround! Since they are a NEVIS company, you have no legal recourse if you ask them to reimburse your premiums; they simply refuse! Pure scammers and rip-offs!”

Helpful Report

Posted 2 months ago

“One year on and it is obvious you have no intension of paying out on my son's claim. He is left with a profound stroke, including little eyesight and paralysis. He is left with a huge medical bill, hasn't worked since his stroke, unable to work. He will lose his home and Regency do not care. They only want your money. Do not use this company.”

Helpful Report

Posted 3 months ago

“Five stars for marketing but, quite frankly, they just left me high and dry. Buried us in completely unnecessary paperwork in order to get approved for treatment at a medical facility in Bali. Totally wasted our time, money and everyone else's too - DO NOT USE THIS COMPANY.”

Helpful Report

Posted 4 months ago

“This health insurance company is NOT to trusted , they want your money but when it comes to claiming especially if you are over 55 years old. They will think of every excuse to get out of paying your claims. I got my policy and one month later I broke my arm and with this the hospital did X-rays of chest area as when I fell over I had hurt that part of my body also . The hospital discovered a mass on my lung. After further investigation it was diagnosed that I had lung cancer. Before I broke my arm I felt fine and had No Idea of having Stage 3 lung cancer. When it came to claiming for this and all the investigations leading up to the stage of going to have Chemotherapy, they wouldn’t cover anything and wouldn’t cover my Radiation/ Chemo treatment either. They No Sympathy nor Empathy for my terminal illness. As I am not a rich person I need to survive and they issued me with a Death Sentence. I asked for refund on my policy to which they totally refused. A few months later I woke up with a very sore back I put up with it for a week but it wasn’t getting better. I had an MRI which the diagnosis was a cyst on lower part of my spine. The surgeon gave my cortisone injections into my spine as I was in so much pain I was unable to walk. I put in my claim for this and again they refused to pay me for my claim. This time I was furious . This company are simply just Corporate bloody Thieves. I’m nearly 60 and I have been forced to retire and I am not rich , hence the reason I took out health insurance coverage. Now I have not been Covered for anything and have paid quite a good deal of money for a Policy that means nothing. This company are a joke, an absolute disgrace, Don’t trust this company they are rude , unsympathetic with No Compassion. Absolutely a pack of Low Dogs.”

Helpful Report

Posted 5 months ago

“Upgrade u services for all patients who work in Malaysia.”

Helpful Report

Posted 5 months ago

“Extremely frustrating to deal with once you actually have to submit any significant claim or undergo any hospitalisation.”

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Posted 5 months ago

“Easy back up insurance”

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Posted 5 months ago

“Upon inquiring for membership and setting it up: Friendly, informative, patient”

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Posted 5 months ago

“Super quick service. Been with Regency for a number of years and they have always been first class. Claims settled in about 48 hours.”

Helpful Report

Posted 5 months ago

“Greetings :-) Congratulations, Regency for Expats Deserved to receive the same award and more.. Since as a customer(insurance holder)I say !!! you(Regency for Expats)!! people are providing enormous support for your customers Leading in Top level CSD ,This all awards its all because of CSD teams efforts, continue the same (I have to mention Jenny and Team I use to interact)”

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Posted 5 months ago

“TY for the coverage.”

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Posted 6 months ago

“Very good when it comes to collecting money, I paid upfront in one go, unfortunately I had to go to the emergency room and they didn't want to pay.”

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Posted 6 months ago

“I am a two-month old Regency customer and unfortunately during this time I've already had an unexpected Appendicitis surgery in Bali. I'm super grateful to the team for how prompt they are in their follow-up and expenses claim for my surgery and outpatient costs. When one is sick/injured, the last thing you would want to deal with is paperwork and payments. Team Regency has made it so effortless and efficient that I am forever grateful and appreciative. Absolutely would recommend!”

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Posted 6 months ago

“I had/have an infection, then amputation and they won't pay a thing. They said it was pre-existing and wrong hospital. I purchased the insurance 6 months before the infection.”

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Posted 6 months ago

“Awesome company, quick response. Paid my claim quickly”

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Posted 7 months ago

Regency for Expats is rated 4.0 based on 680 reviews