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Regency for Expats Reviews

4.0 Rating 657 Reviews
75 %
of reviewers recommend Regency for Expats
Company Reviews Metrics Info
4.0
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read Regency for Expats Reviews
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Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Stuart Grayson
Verified Reviewer
“This health insurance company is NOT to trusted , they want your money but when it comes to claiming especially if you are over 55 years old. They will think of every excuse to get out of paying your claims. I got my policy and one month later I broke my arm and with this the hospital did X-rays of chest area as when I fell over I had hurt that part of my body also . The hospital discovered a mass on my lung. After further investigation it was diagnosed that I had lung cancer. Before I broke my arm I felt fine and had No Idea of having Stage 3 lung cancer. When it came to claiming for this and all the investigations leading up to the stage of going to have Chemotherapy, they wouldn’t cover anything and wouldn’t cover my Radiation/ Chemo treatment either. They No Sympathy nor Empathy for my terminal illness. As I am not a rich person I need to survive and they issued me with a Death Sentence. I asked for refund on my policy to which they totally refused. A few months later I woke up with a very sore back I put up with it for a week but it wasn’t getting better. I had an MRI which the diagnosis was a cyst on lower part of my spine. The surgeon gave my cortisone injections into my spine as I was in so much pain I was unable to walk. I put in my claim for this and again they refused to pay me for my claim. This time I was furious . This company are simply just Corporate bloody Thieves. I’m nearly 60 and I have been forced to retire and I am not rich , hence the reason I took out health insurance coverage. Now I have not been Covered for anything and have paid quite a good deal of money for a Policy that means nothing. This company are a joke, an absolute disgrace, Don’t trust this company they are rude , unsympathetic with No Compassion. Absolutely a pack of Low Dogs.”
Helpful Report
Posted 1 week ago
Luke
Unverified Reviewer
“Extremely frustrating to deal with once you actually have to submit any significant claim or undergo any hospitalisation.”
Helpful Report
Posted 1 week ago
Anonymous
Unverified Reviewer
“Very good when it comes to collecting money, I paid upfront in one go, unfortunately I had to go to the emergency room and they didn't want to pay.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“I had/have an infection, then amputation and they won't pay a thing. They said it was pre-existing and wrong hospital. I purchased the insurance 6 months before the infection.”
Helpful Report
Posted 1 month ago
Alan Davis
Unverified Reviewer
“I needed advice from regency in Thailand it was like they did not exist forget 24 hours help your on your own when you want to claim”
Helpful Report
Posted 2 months ago
Sandro Paolini
Verified Reviewer
“If you are interested in getting an Insurance from Regency, check many of the 1 Star Reviews here! I realize that all 1 Star Reviews are really very specific in what didn't happen from Regency and what should happen, while all 5 Star Reviews are all really unspecific where and how Regency helped them at all. I have never seen any User Feedback like this here. And I am glad I found it. I will NOT sign any contract with them. I am sure all the 5 Star Reviews are fully faked.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“Please stay away of Regency for Expats. THEY SIMPLY DON'T PAY. Client Service really a low level. Got calls by un UK number (+44) where they pretend to have an office by people based in Thailand, HONK KONG, the Caribbean Sea and who knows from where. I specified to call me during my working time zone many times (phone and email) but got calls at 4am or 10pm my time. Every time a new person to deal with via email of phone giving you then just polite and nonsense answers with nobody taking responsibility of decisions. Then you start the endless story of requesting medical certifications and nonsense documentation. When asked to have the legal entity to send them letters by my layer never got a reply. Basically I got a claim denial for a gallstone operation. I discovered to have the problems due to some really high pain. Went then to the doctor and did the ultrasound and found the gallstone in my cistifellea. Asked to 2 clinics in Italy 2 different prices for operation. Sent all documents to the claiming team and got denial. They argue it was a previous problem before the insurance policy. If this is the logic any cancer or even a basic teeth cavity will be denied. They even didn't reimburse the initial visits and exams I took to get through the diagnosis.”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Very bad reputation for not paying. Keep away at all costs. They are dodgy.”
Helpful Report
Posted 3 months ago
Brett Mortensen
Unverified Reviewer
“number to cover the $7000 plus fee. I was contacted repeatedly by the broker stating the charge had been declined. Finally, I provided another credit card number and I was informed all was OK. I had a dental issue here in Panama which, based on the dentist here in Panama, required a tooth extraction. I submitted the receipt from the procedure as well as the claim form required by Regency. The reimbursement did not occur because Regency failed to use the account number I had submitted. My bank in Canada required me to contact Regency and request they use the same information I had already provided to Regency. Regency complied, and I was finally reimbursed the $80 USD. I approached a doctor here in Panama afterwards, I had pain in my groin. I have no family doctor here. The Dr examined me and determined I had a hernia, a large hernia he stated. I asked the same doctor about my inexplicable weight loss I had recently suffered (240 lbs to 170 lbs in 3 months), my mother died this year of cancer. I asked if there was a blood test that could confirm whether I had cancer or not. I was told that blood work would be inconclusive but rather an endoscopy and colonoscopy would be more conclusive. I submitted to all the procedures based on the Dr recommendations. When all the procedures were completed, I submitted the same receipts and claim forms as I had done for my dental procedure. I immediately got push back. There was more information suddenly required. I submitted more and more documentation. Not enough so Regency contacted my doctor, he did not repy to their emails. I was told the claim could not proceed. In Panama, at that time there were political demonstrations. I was told to garner the information myself so I attempted to get whatever was requested. I spent hours in traffic blockades in order to accommodate Regency to no avail. At no point, even to date, have I ever been informed of what the root cause of Regency's concerns are, what is it exactly that you are looking for or what the actual concern might be? Did I not have a hernia? Did I not undergo surgery? Did I not have a colonoscopy or endoscopy??? I have given up, I am running around Panama investigating, on your behalf, claims I submitted to Regency exactly like the dental claim I have already submitted.I am a customer, your business is medical insurance. I have been asked repeatedly how Regency can make this matter better. Wow. Simple, provide the service I have paid for. I tried to cancel my policy in an attempt to recover my losses. Not possible because I have exhausted the "cooling off period", wow. I was contacted by Maria Cassidy from Regency, she requested my phone number to have a telephone conversation to discuss said issues. I provided the information requested yet she did not call me. 2 days later I contacted her again saying she had misled me and that I did not want to hear from her moving forward. No reply. Next day, Maria says she will call me at 8 PM Panamanian time, not business hours for anyone. I again asked her not to contact me again. I remind the reader that I am a customer, a client of this business. This is not acceptable on any level. " Richard James, my broker, states he needs to understand "how he can help". Maria Cssidy from Regency insurance stated "reslove any outstanding issues".I am at at a loss, you provide a product, one product, insurance. How can you help me? Honour your one product, period. I purchased the most comprehensive package available to avoid this very situation. Now, I am afraid to ever walk into a hospital or medical clinic again anywhere in the world..”
Helpful Report
Posted 3 months ago
John Sands
Unverified Reviewer
“Despite contacting them before I read the reviews and had a narrow escape, I receive numerous calls in a week, which I now ignore. If you want insurance, use a known and reliable company!”
Helpful Report
Posted 4 months ago
Sybill
Verified Reviewer
“I am at present fighting for authorization for a hip op in Indonesia. Since 2 weeks there are mails going up and down, but all I get is “comforting me". I am 74 years old and so far healthy. Unfortunately my hips got very bad the past 2 years and a specialist recommended double hip op. My annual fee to Regency was USD 10.384.00, which would cover the cost. I remember when I signed up with Regency in 2020, my brother warned me. How right he was. They ask for detailed Medical reports for the last 5 years. I cannot provide any, as I am so far healthy and for a flue or a tooth ake you do not need a medical report. Do you?! 2015 I had an accident and broke my shoulder. The insurance I had, immediately gave the green light to operate. This took 5 minutes over the phone. This is what an insurance should be like. Unfortunately they were not allowed to operate in Indonesia any more. Other wise I would be safe now!!!! I do not believe any of the positive comments, they are all lies. How come there are only 5 star or 1 star comments?!?! The only true comments are the 1 star comments. Regency keep your promise and pay for my surgery. Or cancel my contract and refund my 10.384.00 USD. But this will not happen, you are a fraudulent company stealing the money from expats all over the world. I believe in KARMA, this will come back to you one day. Dear expats, do never ever sign up with Regency!”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“Glad I checked the reviews !! I asked the telephone agent "Is this another ins. Co. where I need to show up for hospital care with a shoe box of $$$$ bills and you will 'HELP ME GET MY MONEY BACK' his reply " No, just show your Regency card and you are admitted with no charges to you" That is NOT INSURANCE that is a SCAM. Bu-Bye Regency TOO MANY BAD REVIEWS!!”
Helpful Report
Posted 5 months ago
Richard
Verified Reviewer
“I am looking for insurance. I read all their ways to not pay. Lawyers did a good job. In the pdf I saw nothing that said you pay this and get this. It was all about protecting them. Red flag one. Reading the 5 star reviews, I am sure they are fake. They all sound the same vs the pain in the words of those who were not cared for. There is a 5% chance I would go with this company. I called the 2 Bangkok phone numbers. 21054284 / 5, I also put 66 in front of the numbers. I called from my Thai phone. "This phone number does not exist". Wow. Researching others.”
Helpful Report
Posted 5 months ago
Worst Experience Ever
Unverified Reviewer
“Does not pay claims. As simple as that.”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“This is the worst insurance company ever. Their behavior is predatory and they will take your money and when you file a claim, they will deny you on the pretext that they require past medical records that usually are impossible to provide. They are a bunch or highway robbers!!! Stay away for this company.”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“This company will take your money however when you have to file a claim you will find out that they will deny you coverage under all kinds of pretexts. I do not recommend”
Helpful Report
Posted 8 months ago
Anonymous
Verified Reviewer
“promise a lot and don't pay. Be careful with this offshore company”
Helpful Report
Posted 8 months ago
Anonymous
Unverified Reviewer
“The review about regency is either 5stars or 1, obviously shows the 5star rating is suspicious. you want to know the truth about this company, you should start to read the 1 star review first. I live in Thailand and I bought their insurance covered major medical , I had scooter accident and claim for my hospital operation fees. My international driving license shows black and white that I can drive car and scooter, and I get part of the compensation back very fast from Road Accident Victims Protection Company. The local insurance you get when rent a scooter here. but regency refused to pay back and says this claim does not fit into their approved claim system, despite I showed my international driving license. - [ ] I decide to use the legal way to settle this case. And asked their office address in Bangkok. One stuff named Rosie said here is an physical office in Bangkok but she can’t give me the address. And another stuff named Maria later said there is no office in Bangkok. What kind of company is that have stuff lying like this. I send my conversation with Rosie to Maria that Rosie clearly said here in Bangkok have a office but Maria still trying to find excuses which the answer doesn’t make any sense. - [ ] I checked regency only registered in Nevis, an off shore taxes free place. They can’t even tell you a physical address, when there is a dispute, you can’t even talk to them face to face. I’m not going to give up on this and if you want to buy insurance from this company, please read my story as a reference!!”
Helpful Report
Posted 9 months ago
Lee-Nore Angela Scheepers
Verified Reviewer
“The truth about this company is that they are liars and thieves. They took our money and when we needed them, they failed us! I have never delt with anything like this before. No now we need to pay back medical costs out of pocket that saved my husband's life just because Regency decided that this claim does not fit into their approved claim system. This was not an incident that we could prevent. My husband had a heart attack. So now it will be fine to put in a claim for stiches but make sure you don't get a heart attack because regency will not pay that account.”
Helpful Report
Posted 10 months ago
Daniel
Unverified Reviewer
“First, look at the reviews: it is all 5 starts or 1 star.... 5 stars are obviously fake. Real ones are 1 star. Second, they are only registered in a small tax heaven island, so you can never have any claim on them. Run away from this company. They are scammers.”
Helpful Report
Posted 11 months ago
Regency for Expats is rated 4.0 based on 657 reviews
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