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Regency for Expats Reviews

4.0 Rating 657 Reviews

75 %

of reviewers recommend Regency for Expats

Company Reviews

4.0

Based on 657 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am an expat and I have Health Insurance for expats with Regency for Expat. You are quick to take my money, but when I need medical attention or surgery (in my case) it becomes unbearable. It started last year (2019 in October) when I was diagnosed. I contacted Regency to get authorization for the surgery and they said that they will need my medical history. I sent them through all my medical history. They then contacted the doctor that referred me to the specialist to get his notes and this is when the back and forth started. Finally they said that they need a quote of how much the surgery will cost. I got the quote from the specialist and sent it to them and I waited for an answer. I contacted them early in 2020 and asked if they have reviewed my case and then it started again. They need more information. I did not have more information as I am not a very sickly person and never in my whole life had I had surgery, this will be the first time. I do not go to the doctor often so there are caps in my medical history that span years at a time. I then took it on myself to send them my medical history of the past 10 years. They wanted to know if I was diagnosed with a same case as this one and honestly, this was the first time I had any of these symptoms. After all of this they come back to me again and said they cannot read the referring doctors notes because of his hand writing (I mean really) what other excuses are they going to come up with. I asked the doctor to please decipher his hand writing for them and now I am waiting again. I will have to postponed the surgery again as Regency has not made a decision on my case yet.”

Posted 4 years ago

“I had a claim for knee surgery rejected by Regency as I didn’t stay in hospital overnight after surgery and after a full anaesthetic ... I was fortunate enough to have someone to collect me from the hospital and to look after me for that first night, which actually saved Regency money ! What made it worse is that it took over 2 weeks for Regency to arrive at this decision by which time I had already had the surgery. This is my first claim with Regency .... and the last, as I will now move to a reputable insurer .... and they have shown all the signs of an insurer who will wriggle and worm to find a reason not to pay a claim. AVOID !!!!!”

Posted 4 years ago

“Complete scam..... office addresses aren't real, never paid any claims, never return calls. My advice is to go find a proper insurer.....”

Posted 6 years ago

“Warning, do not sign up with them, they make handing in international claims (in our case claims from Germany) impossible to handle. Translation of all documentation to English was requested, all of the sudden full medical history had to be submitted after having done so upon signing up. DO NOT SIGN UP WITH REGENCY if you care about your money.”

Posted 4 years ago

“I live a very healthy life style (vegetarian no alcohol or drug use exercise almost every day meditate do yoga sleep well ....:) and I move to costa rica a couple of years ago. When I look for insurance back then I decided to take regency for expats, took the fully comprehensive plan which is the best and includes most things. Expensive but at my age you want something that can cover your ailments of getting older. I started having low back pain and hip pain cause by a change on my gaite as a result of an injury on my feet. The body tryed to adjust and the pain move from my feet then to my knee last to my hip and lower back. I didn't settle with what doctors were saying that it was related with aging and were prescribing pain meds. I am also a firm believer that when body has pain, you need to find the cause and not just numb it because it can cause farther damage. I was not happy with this approach and got an appointment with an specialist, whom listen to my concerns and went ahead and ordered an MRI. I am glad he did because we found the cause of the pain and treat it. (Probably the untreated condition changed the way I was putting pressure on the rest of the leg and cause a borderline dysplasia which cause a tear in the labrum) Because of the MRI they were able to see the cause of the pain and suggest a treatment. For the first time in a while I was able to be pain free and now with the treatment and therapy, I am in good shape. Now, there is the bump. In the diagnosis it said “Borderline dysplasia” and for Regency this diagnosis is not covered and wont cover anything related to it beacuse they classify it as a congenital disease. so I submitted a claim. Although, the persone attending the claim was polite, it took 6 month to resolve the claim and no-one ever talked to me. They wont cover it. Period. And they wont even take a phone call. So for this year on top of the Full price 6.500 u$ For my plan, I spent another 2.500 extra. Very disappointing. My intention writing this is to help others be careful when choosing insurance for those entering certain age :).”

Posted 2 years ago

“We feel like every effort is taken from the insurance not to settle our claim. They asked for so much paperwork and after submitting the requested continued to ask for translation into Englisch as the treatment took place in Germany. We are talking about 809 Euros doctors bills vs the 10.000 we paid on fees last year. We will not continue with this insurance and will warn every Expat about this. Shame on you Regency insurance for being so greedy”

Posted 4 years ago

“Almost none of my claims were reimbursed, costing me thousands of dollars out of pocket. I was rushed to the doctor with emergency symptoms on a number of occasions in the past year, but none of my visits were reimbursed, despite the mysterious onset of my symptoms. I feel cheated.”

Posted 4 years ago

“Had major hart failure 5 days before they got of their lazy bits to send 1 email. Been waiting in hospital for 6 days waiting approval to have another stent put in my hart. Web sit guarantees a 24 hour approval. I’m starting to think they want to stress me out so much that I will die so they won’t have to pay out. Not only have I been calling them to hospital also has had no luck getting any answers from them”

Posted 4 years ago

“After the claim they will ask you for your whole medical history without mentioned this before enrollment and will find any excuses to reject the claim. Outpatient is only claim basis. I REGRET to have switched to this company that promissed excelent services that is not the case.”

Posted 4 years ago

“Which the review score also had 0 stars so first of all let me say that i had a 5000$ premium policy with these scammers , every claim i made ( 2 in the past year ) has taken forever and on both occasions i had to email and call them multiple times for days and sometimes weeks , Just Imagine you are in a hospital having to go trough all of this . Luckily they both where simple 25$ claims for a doctors visit . Please take my advice and stay far away from this scam , they certainly do not care about you unless your policy is up for renewal , then strangely enough they will call you 4 times a week but whenever a claim is pending you wont ever hear from them unless it is to give you a hard time explaining how things are not possible . This is not a solution driven insurer but instead they put a lot of effort in pointing out the fine prints in your policy basically telling you to go screw yourself .”

Posted 6 years ago

“I cannot recommend Regency. They will try to find every possible excuse to not cover your treatment. I had to pay my treatment out of my own pocket and spend endless days and countless e-mails arguing with their claims team, and, ultimately even their senior management about two rejected pre-approval claims. It lead to nowhere. Don't make the same mistake as I did and waste your money on a policy that doesn't have you covered. Avoid Regency at all cost and go with one of the more worthy companies. You will be better off.”

Posted 1 year ago

“Stay away from Regency, they are dishonest. I made a claim and they started requesting previous medicals. This are scam how they operate and I have now to discontinue the insurance and get my money back.”

Posted 3 years ago

“Have been paying $1,000s of dollars each year, but found out that my insurance was not in place for nearly a year and no one told me! Imagine if you have a serious accident, expect cover, then told you do not have any and must pay $400,000 just because some idiot somewhere did not tell you, not even an automatically generated email. Broker has just been sacked lol. The telephone girl was very nice and professional and is looking in to it. I will also check back to see of this review has been posted.”

Posted 4 years ago

“I'm waiting for over 4 months to settle my claim! And if I'm ask them - for several times - to provide me with the status of my claim, they just don't answer. Very, very bad communication!!!!”

Posted 4 years ago

“Absolutely worst experience. Stay away. Especially women. They do not assist with hormonal, thryroid, adrenal issues. They have you running through massive hoops to prove your condition requires refundable treatment which adds to the stress. Stay away from them. They are complete and utter shonks. Overly expensive, inefficient and rude.”

Posted 4 years ago

“I was apparently not covered for emergency trips to the hospital. I would have thought a trip to emergency should have been covered under my policy... Apparently not. I would definitely not recommend this company. I am absolutely disgusted that they can sell a product that doesn't cover emergency visits for broken bones.”

Posted 5 years ago

“Nice insurrance, great price ranging, but very complicated to get a hold of someone. They promis to call back, or write back, they don't do it. I had an emergency, I couldn't get a hold of my contact Person for at least two months. I paid all the bills myself, cause the doctors in Germany won't fill out the paper work. I won't go to to this insurrance any more. A big minus too, only payments from Credit card in Switzerland work, so you pay more then you would actualy need to. I am not a used at all.”

Posted 5 years ago

“In my experience Regency for Expats are not interested in the patients well being at all. They purely manage their claims in a manner that ensures they do not pay the full amount. In a late evening emergency situation they have been informed by the hospital of the need for surgery and because the hospital was full the patient went into a room status that was not entitled. Regency for Expats denied all claims due to definition of room and didn't inform us of this until ready to depart hospital. Eventually paid 80% only of all expenses rather than 100% and this was after the hospital had offered to cut the room cost in half. Cost of the room was not an issue to Regency for Expats only the ability to deny the claim and consequently to reduce all costs by 20%. The Hospital concerned was not surprised with their behavior and have had no recent experience where the client is happy. I find their behavior in Thailand to be despicable.”

Posted 5 years ago

“Requested an office address which was ignored and still not sure if my insurance is valid. Have other friends who have asked me about expat insurance and not recommended. Scam?”

Posted 7 years ago

“They have a bunch of fake reviews here and also on Trustpilot. The truth is they never payout anything they wil always make up some kind of fake reasons as to why it was denied. Don't trust them they won't help you! I have read many stories of people with serious injuries and valid claims and this company screwed them over! Do not trust them be warned!”

Posted 1 year ago

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Regency for Expats is rated 4.0 based on 657 reviews