Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.92

3.9 Rating 696 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used different insurance companies over last 20 years, but haven’t come across as malicious as Regency. When an urgent medical care/surgery is required, they will play clients like a ping pong ball. Multiple different people will come back asking for information which does not exist. When proposed to ask for some specific information/report so that I can get it done. They do not respond to that, and another new person appears asking for “all information”, when everything available has been shared 3 times. Regency claims team will put you in endless loop and you will be cursing yourself on why did you choose Regency. Buy Regency at your own risk, and be assured they are not going to give you the coverage when the time comes.”

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Posted 1 week ago

“All the staff we talked to have been fantastic. They are very knowledgeable very professional and have done everything they said theyd do. It is so rare to get any kind of service these days, it's surprising to get service that is so good.”

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Posted 2 weeks ago

““Fraudster, Fake Insurance, Consumer Deception””

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Posted 2 weeks ago

“An excellent experience with Regency for Expats & my broker Now Compare. Even when I changed my mind after the completion of the insurance & requested a downgrade. Zero negativity from either of them & still a professional attitude.”

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Posted 3 weeks ago

“Me and my wife have had our insurance with Regency since 2015, and we've never had any issues with the way they've handled our healthcare. Our latest contact with them was extremely friendly and professional, and our questions were immediately addressed. Really great experience and I give them 5 stars for their service”

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Posted 1 month ago

“Made a claim and got it paid within 24 hours! Amazing service, really supportive and super quick. By far the best health insurance. A big thank you to everybody at Regency.”

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Posted 1 month ago

“Regency for expats has a tricky policy: if you have not extended the insurance, they will defer or even not pay you for the claims that you have filed. Huge bureaucracy and constant change of managers that give you excuses. We have written 5 letters with a lot of explanations on our claim-all answers were with delay and excuses. Really bad aftertaste. I would not recommend this service and suggest all my employees and friends to be careful with this company or choose another, honest provider of insurance services.”

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Posted 1 month ago

“Denied a claim for my wife's pancreatic stone. This company is a total scam. Stay away. No hospitals in Thailand take this insurance.”

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Posted 1 month ago

“I am quite happy with the insurance and the service I have received from Regency health insurance. They are quick to answer any questions and pay claims quickly aswell.”

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Posted 1 month ago

“Regency insurance gives me and my family everything I need at a very affordable price. Getting the cover in place was hassle free and the service has been very good.”

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Posted 2 months ago

“Excellent service. On the first day i get a call from one of their managers welccoming me. Every time i need them they act quickly, a defo recomend”

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Posted 2 months ago

“Can’t use”

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Posted 2 months ago

“2024 Dont use this insurance company for god sake!! I was a member for 4 years and never claimed anything! i never been sick and im a healthy 47 years old man. I got chest pain and blood pressure for a week and went to hospital and paid everything self without claiming anything. After a week i fainted and was driven to emergency and doctors hold me in icu for 24 hours because my blood pressure was 220/114/ 87. They couldnt get the pressure down first and i had this high blood pressures attacks for a week. it costed 3000$. i got a lot of medication and i have a issue for life. In that time they asking me questions and just not being supported at all. They asking me for medical paperwork from my whole life.I told them i havent been in a hospital or hadf any problems for 20 years!. i gave them my hospital that i was in last time when i was sick. That was in Sweden and i gave them dates etc. The hospital hadnt any saved paperwork left so Regency didnt pay me. Im a nomad im working in many different countries so i need a health insurence that i can trust and feel safe with. Please dont use this very bad scam comnpany that preys on people. They dont even have a office somewhere that you can meet them!! For me no issue i have enough funds to take care of my self. I spent 28000$ the last 3 months to fix my issues. But for a person without funds this will be devastating and i dont want anyone to feel that stress when they are in a bad place in life laying in ICU with cables and heart machines connected to themself. Think really before you use Regency! This is my first review in my life, im not that person who write reviews normally. This is a baaaaaaaaaaaaad compay that never give you a yes or no. Its 3 months now and i havent get a yes or no. Be safe and dont use this ciao!”

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Posted 2 months ago

“We have not received any contact after we submitted the documents to claim the medical expenses. It seems that we were treated unfairly even though we did everything according to the regulations and you have already received our insurance money. It seems that we are the victims now. And we would like to ask that if we are not covered and cannot claim the medical expenses that we have reserved, do we have the right to sue you because you did not follow the rules?”

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Posted 2 months ago

“Everything”

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Posted 2 months ago

“Not sure what these negative reviews are about, maybe competitors, they have a 24 hour helpline, so to say they dont repsond is rubbish - I have used them for many years and never had any problems. I have had to put a deposit down for some inpatient stuff before because they dont have direct billing but they sent a rep out to pay it the next day, plus it much cheaper than all the other guys.”

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Posted 3 months ago

“easy to send money for yearly fee, but when you have a claim, was told I was sick before lol how can you know if you sick before ???????? crazy company 100 % scam.”

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Posted 3 months ago

“สวัสดีครับ ขอใช้ภาษาไทยเพื่อให้ คนไทยที่ยังไม่ได้สมัคร อย่าเข้าไปสมัคร รูปแบบมันคือมิจฉาชีพ หน่วยงานมันพยายามที่จะยึดเวลาการจ่ายเงินสุดท้ายมันก็ไม่จ่าย โดยให้ข้ออ้าง 1.สำรองเงินจ่ายก่อน ก่อนสมัครเข้าร่วมไม่ต้อง 2.ต้องมีเอกสารทนายเซ็นต์จากในเอกสารโรงพยาบาล และส่งเอกสารต้นฉบับไปให้ ซึ่งไม่มีในข้อตกลงตั้งแต่แรก (ถ้าไม่เชื่อโรงพยาบาล ลิสต์รายการโรงพยาบาลเข้าร่วมมาทำไม) 3.ตัวแทนในเครือข่ายจดทะเบียนในไทย ระวังพวกกลุ่มนี้ด้วยทำเป็นกระบวนการ ซึ่งไม่มีอยู่จริง ผมพลาดเองขอให้ผมเป็นคนไทยคนสุดท้ายที่โดน พวกนี้หลอกลวง คนที่ให้ 5 ดาวในนี้ผมบอกเลยทีมงานหลังบ้านอย่าไปเชื่อโดยเด็ดขาด Thailand Lanquage.”

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Posted 3 months ago

“I am policyholder from Thailand my daughter admitted in hospital and i send documents to claims team by mail around 4 days ago. No answer from company. I paid by myself and claim later. Until now nobody answer my email.”

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Posted 3 months ago

“Great fast service from these folks in setting up my insurance in time for my visa meeting the following day. Happy to recommend them to others.”

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Posted 3 months ago

Regency for Expats is rated 3.9 based on 696 reviews