Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 696 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been with Regency for Expats for about a year and a half now, and they’ve been excellent. Signing up was straightforward, and the team answered all my (many) questions without any pressure. What really stood out is how fast and easy it’s been to deal with them when I actually needed to use the insurance. I had to see a specialist earlier this year and everything from approval to reimbursement went smoothly, no crazy forms or long waits. Their customer service is also genuinely helpful, which is rare these days. It just feels like they actually care and aren’t trying to avoid paying out like some insurers. If you're living abroad and want decent coverage without the usual hassle, I’d definitely recommend giving them a look.”

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Posted 2 days ago

“All good. Great value, good service. Happy”

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Posted 1 week ago

“The account management team and the claims people are fantastic”

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Posted 1 week ago

“The claims staff are friendly and knowledgeable. They make contact with the Bangkok hospital and pay all there medical bills without me have to.”

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Posted 1 week ago

“I've been with Regency for Expats for two years now, and their customer service has always been prompt and helpful. The coverage suits my needs as an expat in Thailand and the claims process is efficient”

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Posted 1 week ago

“Really helpful and professional. A massive thank you to Jenny at Regency who has helped me every step of the way. Jenny Martin at Regency has been a godsend, from day 1 of joining Regency I was contacted by her personally to introduce herself as my dedicated account manager and she has been an absolute please to deal with. The entire team are good but this level of customer service is the cherry on the top. full marks”

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Posted 2 weeks ago

“Exccellent claims service. They dealt with the hospital and paid all the bills with no fuss.”

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Posted 2 weeks ago

“Thank you.”

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Posted 3 weeks ago

“Excellent service from the account managment people. I get regular contact from them to see how I am getting on and if I have any questions.”

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Posted 1 month ago

“yes i need to be covered”

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Posted 1 month ago

“All the staff we talked to have been fantastic. They are very knowledgeable very professional and have done everything they said theyd do. It is so rare to get any kind of service these days, it's surprising to get service that is so good.”

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Posted 5 months ago

“An excellent experience with Regency for Expats & my broker Now Compare. Even when I changed my mind after the completion of the insurance & requested a downgrade. Zero negativity from either of them & still a professional attitude.”

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Posted 5 months ago

“Me and my wife have had our insurance with Regency since 2015, and we've never had any issues with the way they've handled our healthcare. Our latest contact with them was extremely friendly and professional, and our questions were immediately addressed. Really great experience and I give them 5 stars for their service”

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Posted 5 months ago

“Made a claim and got it paid within 24 hours! Amazing service, really supportive and super quick. By far the best health insurance. A big thank you to everybody at Regency.”

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Posted 5 months ago

“I am quite happy with the insurance and the service I have received from Regency health insurance. They are quick to answer any questions and pay claims quickly aswell.”

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Posted 6 months ago

“Regency insurance gives me and my family everything I need at a very affordable price. Getting the cover in place was hassle free and the service has been very good.”

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Posted 6 months ago

“Excellent service. On the first day i get a call from one of their managers welccoming me. Every time i need them they act quickly, a defo recomend”

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Posted 7 months ago

“Not sure what these negative reviews are about, maybe competitors, they have a 24 hour helpline, so to say they dont repsond is rubbish - I have used them for many years and never had any problems. I have had to put a deposit down for some inpatient stuff before because they dont have direct billing but they sent a rep out to pay it the next day, plus it much cheaper than all the other guys.”

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Posted 7 months ago

“Great fast service from these folks in setting up my insurance in time for my visa meeting the following day. Happy to recommend them to others.”

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Posted 7 months ago

“Really friendly service from their claims and account management team. Most impressive insurance company I have dealt with”

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Posted 7 months ago

Regency for Expats is rated 3.9 based on 696 reviews