Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 706 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm pleased to give Regency a 4-star rating based on over 3 years of reliable service. They consistently offer competitive premiums while delivering excellent claims processing - honoring all my claims and settling with medical providers promptly. Their efficient early resolution and payment processes have made my experience smooth and hassle-free. While a 5-star rating is certainly achievable, it would likely require premium increases that aren't justified for my current circumstances. Overall, Regency provides outstanding value and service that meets my needs perfectly." Bill Matthews”

Helpful Report

Posted 1 week ago

“All thanks to your service”

Helpful Report

Posted 1 week ago

“Great cover and super easy to deal with I’ve been living overseas for a few years now and switched to Regency for Expats after a recommendation from a friend and it’s been great. The sign-up process was simple, and they explained everything clearly. I found the pricing to be really fair for what you get, and the coverage is solid, it gives me real peace of mind knowing I’m protected wherever I go. I had to make a claim recently and was expecting it to be a bit of a nightmare (as it often is with insurance), but it wasn’t at all. The process was easy, and they sorted it quickly with no fuss. Would definitely recommend Regency to other expats... it just works, and the support team actually cares.”

Helpful Report

Posted 2 weeks ago

“What a waste, i had sent my claim but its still in process after 10 days. Only cosmetic reply I get from agent.”

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Posted 4 weeks ago

“I've been with Regency for Expats for over two years now and couldn’t be happier. The coverage is comprehensive, the customer service is responsive, and claims are handled quickly and efficiently. As an expat, it's reassuring to know I have reliable international protection no matter where I am. Highly recommended for anyone living abroad”

Helpful Report

Posted 1 month ago

“Turning 70 this year. They doubled my premium after 10 years of doing business with them. No loyalty to long term customers with this Company.”

Helpful Report

Posted 1 month ago

“Very good experience with health insurance”

Helpful Report

Posted 1 month ago

“Easy to pay the bill”

Helpful Report

Posted 1 month ago

“I can’t recommend Regency for Expats enough! From the very beginning, the team made everything easy, from choosing the right plan to setting up the policy while I was relocating. Every question I had was answered quickly and clearly, and it really felt like they understood the challenges expats face. Special thanks to Emma from their client services team, who followed up regularly and made me feel supported throughout the entire process. Having good health insurance takes a lot of stress off living abroad, and with Regency, I feel secure and well taken care of.”

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Posted 2 months ago

“A really big thank you to Jenny and her team at Regency who have been absolutely amazing in every contact. I have had Regency health insurance for a few years now and they have always been great.”

Helpful Report

Posted 2 months ago

“I’ve been with Regency for Expats for about a year and a half now, and they’ve been excellent. Signing up was straightforward, and the team answered all my (many) questions without any pressure. What really stood out is how fast and easy it’s been to deal with them when I actually needed to use the insurance. I had to see a specialist earlier this year and everything from approval to reimbursement went smoothly, no crazy forms or long waits. Their customer service is also genuinely helpful, which is rare these days. It just feels like they actually care and aren’t trying to avoid paying out like some insurers. If you're living abroad and want decent coverage without the usual hassle, I’d definitely recommend giving them a look.”

Helpful Report

Posted 2 months ago

“I do not recommend using this insurance for expats at all. Every time you file a claim, they change the person in charge, so you have to explain the whole situation over and over again. They are also very slow in approving inpatient surgeries. Even after paying for the insurance, you constantly have to follow up and remind them to send the letter of guarantee to the hospital. There’s always a delay of 2–3 days in their response, and each time it’s a different officer handling your case. It’s definitely not hassle-free.”

Helpful Report

Posted 2 months ago

“All good. Great value, good service. Happy”

Helpful Report

Posted 2 months ago

“The account management team and the claims people are fantastic”

Helpful Report

Posted 2 months ago

“The claims staff are friendly and knowledgeable. They make contact with the Bangkok hospital and pay all there medical bills without me have to.”

Helpful Report

Posted 2 months ago

“I've been with Regency for Expats for two years now, and their customer service has always been prompt and helpful. The coverage suits my needs as an expat in Thailand and the claims process is efficient”

Helpful Report

Posted 2 months ago

“Really helpful and professional. A massive thank you to Jenny at Regency who has helped me every step of the way. Jenny Martin at Regency has been a godsend, from day 1 of joining Regency I was contacted by her personally to introduce herself as my dedicated account manager and she has been an absolute please to deal with. The entire team are good but this level of customer service is the cherry on the top. full marks”

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Posted 2 months ago

“Exccellent claims service. They dealt with the hospital and paid all the bills with no fuss.”

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Posted 2 months ago

“Thank you.”

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Posted 2 months ago

“This company insurance can not be use and defraud.”

Helpful Report

Posted 2 months ago

Regency for Expats is rated 3.9 based on 706 reviews