Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 704 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It takes a couple of days for Regency to process my documents and was able to approve my claim request soon after they verify some things with me. So far there were no issues and I am happy with their service. I think it's pretty much standard for all insurance companies to take this process seriously. And regency's customer service is top-notch! they are friendly and was able to discuss with me the things I need to know about my benefits”

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Posted 3 years ago

“Like any other insurance company, it takes a lot of research in order for you to choose the right one that can potentially save your life. Regency was able to approve my claim in less than 5 days and did the transaction directly with the hospital. The only thing I had to pay was a small nurse fee which was fine. But overall, the transaction was smooth and they were able to run me through the entire process so I get to understand everything.”

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Posted 3 years ago

“Before this post is taken down, I just want to say that Regency has been helping a lot in letting me understand my policy. Also, they were able to run me through the entire process of different situations so that I will know what are included in my policy. The customer service person i spoke with was very patient since i asked so many questions just to clarify things. I haven't made a claim yet, but so far, I am happy with the way they treat their policy holders.”

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Posted 3 years ago

“They were helpful and informative during my process. I had my claim accepted and they even gave me more details about what might happen in the future. So good that they can support like this. Happy!”

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Posted 3 years ago

“All good so far! I am impressed and happy on how they were able to deliver information and processed the claim request really fast.”

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Posted 3 years ago

“No complaints so far. Issued the reimbursement in two days' time. Which was unusually fast, but still good.”

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Posted 3 years ago

“Good company, excellent service by far, and patient customer service. I moved out of germany a couple of years ago and very recently, I purchased a policy from regency. I made a claim request last week and the transaction was fast and got approved in a matter of days. In my case all of the paperwork were prepared by the hospital here in Singapore and regency did all the negotiation directly with them. the next thing I know everything was settled.”

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Posted 3 years ago

“No issues so far. I had a claim request just a month ago and they were able to accept all the documents and approved my request in a couple of days. they didn't give me any hassle which is good.”

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Posted 3 years ago

“Its weird reading the negative reviews because I've had no issues with Regency. Yes they are pricey but its all worth it in the end. Each insurance company has its flaw and not every company is perfect. The previous claim that I requested took a couple of days. But in the end, they were able to approve and send the refund.”

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Posted 3 years ago

“no issues so far. Been a policy holder for two years and only did one claim and it was ok. They were fast to respond and release the refund”

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Posted 3 years ago

“RFE has been helpful when I requested a claim a month ago. I just needed to submit my hospital documents and they were able to send my refund after twodays when I requested it.”

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Posted 3 years ago

“All in all, I've had 3 claims recently with Regency after purchasing a policy 4 years ago. So far, I never had any issues.”

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Posted 3 years ago

“I never thought that I would be able to file a claim with RFE since I have kept myself in good shape. Unfortunately, I recently had an accident and the hospital was quick to get in touch with Regency and they were able to settle everything smoothly.”

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Posted 3 years ago

“So far so good with RFE. No complaints as of the moment since they are able to do a quick process wiht the claims, their customer service is always on top of all the necessary paperwork, and they make sure that I get to have the best possible servcie in the hospital that I was admitted at the time.”

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Posted 3 years ago

“Excellent 👍👍👍 I'm not one to write reviews normally, but the care and compassion I've had from the claims people has driven me to thank them publicly. Amazing service from them👍”

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Posted 3 years ago

“So far i am happy.”

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Posted 3 years ago

“I only have been paying for the last two years of my premium policy and all of a sudden I needed to be confined to the hospital because of an NSTEMI so obviously, i needed to make a claim. I am surprised how regency was able to process everything so quickly and directly settling hospital bills on my behalf.”

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Posted 3 years ago

“Never seem to fail me whenever I make a claim request. Regency is fast and always seem to keep me upto date with my policy.”

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Posted 3 years ago

“RFE was recommened by a friend who live in cambodia for years. So far, experience in claim request is fast. And make sure they get to give me good service! very good insurance company for expat living out of their homecountry.”

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Posted 3 years ago

“Regency has always been good at communicating when it comes to updates to the claims I requested (bought a policy in 2018). I did not experience any delays or any mishaps during the process of my claims, which is really good Especially living in a foreign country.”

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Posted 3 years ago

Regency for Expats is rated 3.9 based on 704 reviews